Customer Service Supervisor

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CURRICULUM VITAE

DILEEP DIVAKARAN

DIVYALAYAM,

ERUVA EAST P.O,

KAYAMKULAM,ALAPPUZHA

KERALA,INDIA

E MAIL:*****.********@*****.***

MOB:+919*********

Position Desired: HOUSEKEEPING SUPERVISOR

OBJECTIVES:

To be a perfect professional and pursue a career in a challenging industry.

Work with true enthusiasm, use education and experience in the field of

hospitality technology and gain utmost knowledge and proficiency.

EDUCATION:

. S.S.L.C [WITH FIRST CLASS]

ST.JOHN'S HIGHER SECONDARY SCHOOL,MATTOM

MARCH 2004

. H.S.S.C [WITH FIRST CLASS]

GOVT. BOYS HIGHER SECONDARY SCHOOL,KAYAMKULAM

2004-2006

. BSC CATERING SCIENCE AND HOTEL MANAGEMENT

SREEAMMAN ARTS AND SCIENCE COLLEGE,ERODE, TAMILNADU

2006-2009[UNDER BHARATHIAR UNIVERSITY with 63% marks]

DUTIES & RESPONSIBILITIES

. Supervise housekeeping staffs while they are performing their duties

. Supervise laundry staffs duties

. Determine and process all guest complaints

. Check all guest rooms are ready for arrivals

. Check that all common areas are hazard free and ready for guests

. Conduct daily morning meeting with housekeeping staffs and organize

all staffs daily

. Ensure high level of customer service is maintained at all times

. Assist guest with all questions and responsible requests

. Relieve front desk staff whenever necessary

. Understand all health and safety issues with regards to staff and self

. Maintain level of stock

. View all unit types in building and understand amenities in building

WORK EXPERIENCE:-

. Still working as a HOUSEKEEPING SUPERVISOR at ROYAL PLAZA, Alappuzha

sine 2012 to at present

. Worked as a HOUSEKEEPING SUPERVISOR at KARAMA HOTEL, DUBAI since 2009

to 2012

. Four month training in THE ROYAL PARK HOTEL, ALPPUZHA in House

keeping dept during 2008

HOBBIES:-

. Listening to music, watching TV

PERSONAL DATA:-

Date of birth :15/04/1987 Place of birth :

kayamkulam

Marital status :single Nationality :

Indian

Passport No : H 0283830 Language knows:

English,Hindi,Tamil,

& Malayalam.

REFERENCE : MR.RAMAKRISHNAN 055-******* [EXECUTIVEHOUSEKEEPER]

I,DILEEP DIVAKARAN certify to the truthfulness and correctness of the above

particulars to the best of my knowledge and belief.

DILEEP DIVAKARAN

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