Customer Service Data Entry

Margaret A. Holt

**** ***** *****, *********, ** 32526 (850)

***-****

AREAS OF EXPERIENCE

. Customer Service/Relations

. Troubleshooting and Problem Solving

. Evaluating, Determining, and Calculating Benefits

. Research and Analysis

. Records and Files Management

. Typing and Computer Data Entry

EXPERIENCE

NAVY FEDERAL CREDIT UNION

Account Specialist (08/23/10=03/01/14)

Completed loan and credit card applications

Verified account balances and transactions for members

Made transfers between accounts for members

T. RHETT SMITH, ATTORNEY AT LAW

1 Social Security Advocates Department (8/2004=02/01/10)

. Consulted and evaluated applicants and made first recommendation as to

validity of case.

. Maintained Client list as to status of each case, tracked each case,

processed all SSA online applications, and processed all appeals both

online and paper types.

. Answered SSA questions and advised Clients as to SSA Rules and

Regulations.

. Maintained Accounts Receivable list, tracked and billed expenses,

collected outstanding debts,

1 SOCIAL SECURITY ADMINISTRATION

2 1973-12/2003

. Consulted and evaluated applicants and determined available benefits.

. Coordinated appointments for payment reimbursements for income

overages.

. Conducted home visits for predeterminations of SSI Benefits.

. Calculated and determined monthly benefits for recipients.

. Researched and solved Medicare problems as necessary and implement

corrective action.

. Composed and typed letters responding to correspondence received.

1 EDUCATION/TRAINING

Jefferson State Jr. College, Birmingham, AL Two years

general studies

AWARDS

1 Performance Awards received: 1999 (1), 2000 (1), 2001 (3), 2003 (3)

1 Professional and Personal References Available Upon Request

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