Customer Service Manager
Resume:
Addie Jane Johnson-Chavis
Durham, N.C. 27701
********@*****.***
Position desired: Full or part-time administrative position, such as executive assistant, office manager or
other that allow me to use any of the skills described below.
Work history:
The Arc of North Carolina - Executive Director for The Arc of Durham,
November 1, 2013-March 15, 2014.
Chief Operating Officer for non-profit agency serving individuals with intellectual and developmental
disabilities. Hired, trained and supervised staff, secured grants and governmental funds for services,
wrote and managed agency budgets. Served as community advocate, developed partnerships with other
agencies and businesses, organized and coordinated fund-raising and supported the Board of Directors.
Helped with development of administrative merger with The Arc of Durham and the state chapter.
The Arc of Durham - (See all duties listed above.)
November 1, 1990-November 1, 2013.
Managed all programs, accounting and reporting, and funding compliance. Provided advocacy, public
awareness, guest presenter and local and national conferences as well as at local universities and colleges.
Supported committees, both for the agency and the communities. Responded to inquiries and made
referrals and coordinated fundraising. Served as liaison with Triangle United Way, Durham's Partnership
for Children, Durham County, City of Durham and Durham businesses and community donors and
volunteers. Previous positions held were Director of Programs and Program Support Coordinator.
Nortel - Marketing Specialist,
October 1996-August 1990.
Prepared shipping documentation, provided customer service and monitoring receivables and collections
Duke University Medical Center - Anesthesia Technician,
March 1980-May 1986.
Assisted surgeons and surgical with preoperative preparation of patients, set up surgical suites, calibrated
equipment, maintenance do surgical records, acquisition of medications and other supplies.
Education:
N. C. Central University, Durham, NC - Bachelor's Degree in Political Science, 1975.
Hillside High School, Durham NC,1968
Other: Very good computer skills, group facilitation, accounting and supervision experience.
References upon request.
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