Customer Service Management
Resume:
Terry S. Malloy
Durham, NC 27705
*****.********@*****.***
Profile
Good computer skills, oral and written communication, analytical skills,
trustworthy, dependable, resourceful. Adaptable able to direct and control
the course of my work determining it's nature without a great deal of
direction from others. Interpersonal and customer service skills. True team
player with strong willingness to learn and apply my learning and
experience.
Relevant Experience
March 1, 2004 - May 10, 2007
Cardinal Health 200, LLC
Warehouse Assoc II - Responsible for performing, controlling a combination
of manual or automated tasks necessary for the receipt, storage, and
shipment of medical product. This includes functions of receiving, picking,
packing, shipping, staging, transporting. Prompt delivery to customers
using hand held RF- scanner and pick-to- voice technology.
May 10, 2007 - April 1,2013 - Quality Inventory Control Returns Dept.
Generate, export, analyze and maintain Microsoft Excel spreadsheets to
track various inventory statistics interfaces with sales reps, customer
service, trucking companies carriers and other Cardinal Health distribution
center personnel. Processing customer returns that are returned back to
distribution center, due to shortage, overage, wrong product shipped and
product that was received damaged. Receiving, shipping, put a way's, and
restocking of product. FCA check on all lot numbers and product part number
on stock returning to inventory. COD (certificate of destruction) on
product not returning to stock. Verify returns authorization.
April 1, 2013 - March 9,2015 - Coordinator Inventory Management
Accountable for the supply planning product deployment and expediting
processes, and the development and implementation of a stocking
optimization model. Minimize working knowledge of universally accepted
inventory management concept. Ensure an actuate account of inventory, also
responsible for expediting inventory to maintain service level and DIOD
(Days Inventory On Hand). After cycle counting current inventory and re-
organizing if necessary. Fill the location to the established inventory
levels. Record service transaction on appropriate forms as directed. Ensure
proper handing and rotation of inventory.
Education
Bachelor of Science- Management Organizational Development
University of Mount Olive
Mount Olive, NC (8/2006-5/2008)
Diploma in Electronics Radio Repair (11/1978- 11/1990)
US Army Field of Artillery
Fort. Sill, Lawton, Oklahoma
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