Maintenance Customer Service

Herbert Wright III

*** **** ****

Lexington, NC 27295

Main 336-***-****

Web ***************@*****.***

***************@*****.***

Electro- Mech Maintenance

Profile

Obtain position in Technical/ Mechanical/ Management Skills using 25 years of experience and education. 1) Related experience in many aspects of Technical support, Maintenance background, Operations, Training, Computer Program Skills and Service. 2) Able to make vital decisions and work with a team base support system to keep a business growing and running successfully. 3) Working in a multi-job environment and gaining valuable experience to assist in any aspect of the business. 4) Microsoft Office literate.

Accomplishments

• Addressed customer questions and concerns regarding maintenance and repairs.

• Perfected skill with manual and power tools to ensure repair efficiency.

• Tested voltage, resistance, and phase angle in circuits, using voltmeters, ohmmeters, and phase rotation indicators to ensure safety upon job completion.

• Mediation and problem solving skills.

• Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.

• Effective management, technical, and supervisory skills.

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.

• Use clear, concise communication skills in conjunction with organizational skills to perform daily responsibilities.

• Work well as a team member or independently.

• Met or exceeded all performance goals to date.

• Resourceful, energetic, competent, multi-task and results-oriented.

• Spearheaded and successfully implemented ongoing recruitment program to hire and effectively train all personnel.

• Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.

• Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

Experience Caraustar, Kernersville, NC 27284 Maintenance Technician, June 2014- Present Maintain maintenance operations in one of North America's largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. Installation, electrical, mechanical, pneumatics, hydraulics and repair on manufacturing machine and equipment. Preventative and routine maintenance on all machinery within the plant. Hunter Farms, High Point, NC 27262 Maintenance Technician, April 2014 - June 2014 Maintain maintenance operations in a dairy facility. Troubleshooting, installation, following blueprints and wiring diagrams. Performing electrical and mechanical maintenance duties. Working safe is my number one objective. Repairing hydraulic and pneumatic equipment as well. Demonstrated ability to troubleshoot creatively, solve problems effectively.

Porter's LLC/ Diebold, Inc., Lexington, NC 27295

Lead Maintenance Technician, Sept 2006 - March 2014

Oversees all maintenance operations in plant facility. I maintain a Work Order/ Preventive/ Predictive/ Routine data system. Demonstrated ability to troubleshoot creatively, solve problems effectively, and make informed decisions while successfully guiding others through constant change. Demonstrated excellent communication skills with staff, managers, and clients. Administered and coordinated different activities on a facilities projects. Installed wiring, fixtures, and equipment for all electrical services in residential construction projects, following blueprints and wiring diagrams. Installed exterior conduit and threaded wires through conduits to terminals, including connection boxes, circuit breakers, voltage regulators, and switch panels. Tested voltage, resistance, and phase angle in circuits, using voltmeters, ohmmeters, and phase rotation indicators. Prepared and maintained all equipment used in safety and compliance testing. Test analog/digital circuitry and perform tests of continuity, resistance, insulation, breakdown, impedance, voltage level, current, and frequency, to determine fault isolation. Oversaw all repairs, performing the most complex repairs personally. Hired, scheduled, evaluated, and terminated personnel as necessary. Maintained total responsibility for preventive maintenance and repaired busted hydraulic lines, washed out valves, and other minor breakdowns to keep hydraulic equipment in excellent operating condition. Some PLC’s experience.

• Fanuc Arc mate Robotic Programming & Operation Certified by Genesis, Inc.

• EMRT(Emergency Medical Response Team) CPR/ First-Aid Qualified, Safety Team

• Haz-Mat Training Certified

Kimberly-Clark Corp, Lexington, NC 27295

Maintenance/ Production Associate, July 1996 - Sept 2006

This company produces brands like Kleenex, Scott, Huggies, Pull-Ups, Kotex, Poise, Depends and Health Care Products. Responsible for all aspects of operations on the outbound shift. Coordinated the implementation and integration of multiple operations support systems. Demonstrated record of high performance standards. Coordinated machinery maintenance schedules and building facilities team. Used barcode-scanning systems to assure order and inventory accuracy. Completed research, documentation, and record keeping for production problems. Provided technical advice and resolved problems. Provided on-site troubleshooting and monitored customer concerns. Promoted safety awareness and a professional working environment. Processed laboratory reports and reviewed results for accuracy. Provided technical guidance and supervision to personnel. Prepared defect per unit, lot acceptance, and inspection efficiency reports. Skilled at organizing complex projects, defining project priorities, and delegating tasks. Analyzed data and identified trends associated with laboratory and proficiency testing. Collected and analyzed quality control data. Controlled in-house calibration program. Communicated with staff in all departments and at all levels. Attended training courses to reinforce quality control procedures. Trained and developed teams. Maintained material master records, forecasts, consumption averages, and material profile analyses. Performed sample collections and analyzed various products. Planned, organized, and controlled projects, training, and development activities. Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Developed solutions as part of quality management team. Effective in stressful situations. Helped prioritize work schedules and delegated assignments. Demonstrated ability to apply sound knowledge to diverse applications. Ability to assess organizational needs and implement administrative procedures. Detail-minded with a good eye for balance and organization. Compiled reports and records. Comprehensive knowledge and experience in group facilitation. Excellent mediator, arbitrator, and facilitator. Ethical, skilled communicator. Can establish individual and group rapport. Effective open communication. Express self very well. Can make a point and convincingly express an opinion. Established goals and objectives, developed policies and procedures, recruited and trained staff, and initiated and enhanced systems. Effective written and verbal abilities. Action-oriented, focused on solving immediate problems. Acted as a role model and mentor for new trainees engaged in on-the-job training. Hard-working, goal-oriented, perfectionist, and a team player. Gain confidence of people quickly. Excellent writing and communication skills. Friendly, personable, and easy to work with. Motivated, efficient, accurate and detail-oriented. Skilled at independent problem solving and follow-through. Team player with ability to oversee all levels of production. Strong technical background

• These are the position I worked: Electro-Mech Maintenance, Winding, Bonding/Laminate/Treating, Spinning/Extrusion/Forming, Quality Assurance, Raw Material Operator, Team Leader

• Customer Service Rep- 10yrs, Safety Rep- 10yrs, Wellness Rep- 10yrs, ISO Documentation Rep- 10yrs, Production Associate Resource- 8yrs, United Way Team Rep, Lift Truck Certified, Project Team Operation Resource

• Traveling to other states to work vendors and contractors to oversee projects for the company.

Lexington Furniture Industry, Lexington, NC 27295

Electrician, June 1995 - July 1996

This company produced all types of furniture products known as Bob Timberlake Line. Conferred with operators and observed, tested, and evaluated operation of machinery and equipment to diagnose cause of malfunction. Disassembled machinery and equipment to remove parts and make repairs. Tested-runs repaired machinery and equipment to verify adequacy of repairs. Cleaned and lubricated parts, equipment, and machinery. Examined parts for defects, such as breakage and excessive wear. Recorded repairs and maintenance performed. Entered codes and instructions to program computer-controlled machinery. Repaired and replaced electrical wiring and components of machinery. Ordered and requisitioned parts and materials. Installed electrical wiring, equipment, apparatus, and fixtures, using hand tools and power tools. Tested electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices, such as ohmmeter, voltmeter, and oscilloscope. Readied and assembled electrical wiring, equipment and fixtures, using specifications and hand tools. Climbed ladder to install, maintain and repair electrical wiring, equipment and fixtures. Directed and trained workers to install, maintain, and repair electrical wiring, equipment, and fixtures. Diagnosed malfunctioning systems, apparatus, and components, using test equipment and hand tools. Inspected systems and electrical parts to detect hazards, defects, and need for adjustments and repair. Maintained and repaired and replaced wiring, equipment and fixtures, using hand tools. Planned layout and installation of electrical wiring, equipment and fixtures consistent with specifications and local codes. Conferred with staff to resolve production and personnel problems. Patrolled work area and examined tools and equipment to detect unsafe conditions and violations of safety rules. Trained workers in methods, procedures, and use of equipment and work aids, such as blueprints, hand tools, and test equipment. Completed and maintained reports, such as time and production records, inventories, and test results. Interpreted specifications, blueprints, and job ordered, and constructed templates and laid out reference points for workers. Oversaw procurement process, including research and testing of equipment, vendor contacts, and approval of requisitions. Inspected and oversaw repairs and maintenance to equipment, vehicles, and facilities to enforce standards for safety, efficiency, cleanliness, and appearance.

City of Lexington - Water Treating Facility, Lexington, NC 27295

Electro-Mech Maintenance, May 1989 - June 1995

Assembled, installed, and/or repaired plumbing. Installed new and repaired parts. Installed and/or repaired wiring and electrical and electronic components. Assembled, installed, and/or repaired pipe systems and hydraulic and pneumatic equipment. Installed machinery and equipment. Cleaned and lubricated shafts, bearings, gears, and other parts of machinery. Dismantled and reassembled defective machines and equipment. Analyzed and resolved worker problems and recommended motivational plans. Recommended measured to improve production methods and equipment performance to increase efficiency and safety. Fitted and assisted in fitting valves, couplings, and assemblies to tanks, pumps, and systems, using hand tools. Mounted brackets and hangers on walls and ceilings to hold pipes. Cut and drilled holes in walls to accommodate passage of pipes, using pneumatic drill. Cleaned shop, work area, and machines, using solvent and rags. Disassembled and removed damaged and worn pipe. Requisitioned tools and equipment and selected type and size of pipe. Immersed pipe in chemical solution to remove dirt, oil, and scale.

• Performed all Routine/Preventive/Repairs on all the machinery. Performing NC regulation test on water to make sure its suitable for drinking.

• Operating Off-Road equipment, 2 Ton Dump Truck

• Hazard-Material Certified Team, First-Aid/CPR Certified, Fire Response Team, Oxygen Breathing Apparatus Trained

• Certified NC Pesticide License

Education

Certificate, [ Leadership Program], May 2003

Davidson County Chamber of Commerce, Lexington, NC

Leadership program to enhance your ability to manage and supervise.

[ Industrial Technology- Electronics ], August 1983 - May 1986

North Carolina A&T State Univ, Greensboro, NC

Attended 3yrs

Certificate, [ Industrial Maintenance Program- Electrical, Jan 1989

Davidson County Community College, Lexington, NC

Volunteer

Lexington Recreation Department, Lexington, NC

Little League Football Coach, Sept 2000 - Present

I have developed strong interpersonal skills, teamwork, organizational, and able to work with various economic classes. To developed and mentoring youth to be productive in their life to come. References Upon Request

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