Customer Service Management

Marielle Angelica Velasco Directo

#**-* *. ***** ******, Barangay New Zañiga,

Mandaluyong City

Mobile No.: (092*-***-****

Email Address: ***************@*****.***

CAREER OBJECT IVE

To secure a position with a well established organization with a stable environment that will lead

to a lasting relationship in the field of hotel and restaurant management

Works hard and is eager to learn. Accepts directions easily and willing to invest time and effort

to complete a certain responsibility. Has good moral standards and has good credentials from

previous employers.

EDUCAT IONAL BACKGROUND

Tertia ry: Polytechnic University of the Philippines

Sta. Mesa, Manila

Bachelor of Science in Hospitality Management

2012-present

Secondary: San Felipe Neri Parochial School

A.T. Reyes St. Brgy. Poblacion, Mandaluyong City

2008-2012

E lementary: St. Anthony School

2126 Singalong cor. San Andres St. Manila, Malate,

P hilippines

2002-2008

SKILLS

• Ability to analyze situations thoroughly

• Ability to listen

• Have good communication skills

• Ha rdworking

• Responsible

• Understanding

• Strategic

• Resourceful

SEM I NARS/CONVENT IONS ATTENDED

• FRUGIE NINJA: The Secret Techniques of Fruit and Vegetable Carving feat Chef

Basil Guivencan, July 24, 2012 at the Polytechnic University of the Philippines

• Cake Connection: Go lang ng Go!

July 23, 2012 at the Polytechnic University of the Philippines

• 4th Annual Hospitality Management Convention

September 2012 at SOFITEL Luxury Hotels, Philippine Plaza Manila.

• New Chapter: Wider Horizon

July 1, 2013 at the Polytechnic University of the Philippines

• Personality Development: Build your confidence, Aim for Excellence!

January 2014 at the Polytechnic University of the Philippines

• Art Rage

January 2014 at the Polytechnic University of the Philippines

• 5th Annual Hospitality Management Convention

October 2014 at Manila Hotel

• 6th Annual Hospitality Management Convention

March 2015 at Crowne Plaza Manila Galleria

PERSONAL EXPER IENCES

• Participated in the Annual Skills Summit Cake Decorating Junior Division Boiled

Icing Category

February 14, 2013

• Member of the Program Committee in organizing the Annual Skill Summit Opening

Ceremony

• Ranked 1st place in the Annual Skill Summit Cake Decorating Senior Division Boiled

Icing Category

February 6, 2014

• Participated in the Annual Skill Summit Hospitality Trivia

February 6, 2014

• Participated on the Annual Skill Summit Entrepreneurial Showcase

February 4-7, 2014

• On-the-job training at Poetry and Prose, Shangri-La Mall

• Participated at organizing 2nd Annual Hospitality and Tourism Research Conference

• Participated in the Annual Skill Summit International Cuisine Showcase

February 2015

P ERSONAL DATA

Age 18 years old

Gender Female

Civil Status Single

Date of Birth August 5, 1996

Place of Birth Manila

Height 5’2

Religion Catholic

Nationality Filipino

Language Spoken English and Tagalog

Name of Parent/Guardian Marenila V. Di recto Antonio A. Di recto

Occupation None Customer Service

I, hereby certify that the above statements are all t rue and correct to the best of my

skill, knowledge and benefits.

Ma rielle Angelica V. Di recto

S ignature

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