Customer Service Security

John L Heine CPP

***** ****** ******* ** #*

San Diego, CA 92130

858-***-**** email: *******@***.***

LinkedIn http://www.linkedin.com/pub/john-heine/13/80a/897/

Public Safety and Private Corporate Security Specialist

• Retired Highly Decorated Law Enforcement Special Operations Commanding Officer

• Provider and trainer of Customer Service Excellence

• Proven Director of Private Security, Trainer and Instructor

• Proven Physical Security and corporate facilities specialist

• Electronic Access and Surveillance Expert

• Electronic installation project manager

• Special Events and charitable function coordinator

Manager, Safety and Security, The Rock Church & Academy 2009 – 2014

Managed and trained professional teachers, staff and 220 member volunteer security ministry for

the 30,000 member Rock Church and Academy spanning three campuses in San Diego CA.

• Designed and implemented all access and visitor procedures

• Conducted all intruder and active shooter and workplace violence prevention training

• Produced and conducted regular large scale special events

• Provider and trainer of Disney Style Customer Service Excellence

• Proven Director of Private Security, Trainer and Instructor

• Physical Security and facilities specialist

• Designed and implemented comprehensive electronic access installation projects

• Designed and reengineered comprehensive ID access and digital video system

• Directed Special Events and large scale charitable functions

Director of Safety and Security, Fairbanks Ranch Association.

2007–2010

• Chief of 19 member private armed Security staff for high end private gated community.

• Designed and implemented gold level customer service for every service contact.

• Provided 24 hour armed motor patrol and gate access services for exclusive community.

• Responsible for recruiting, screening and training of all new staff members.

• Reengineered all record keeping and secure incident data tracking

• Published monthly safety and Security bulletins for the community

• Created and authored and implemented disaster response plan.

• Updated all physical aspects of disaster response and recovery for the Community.

Assistant to the Chairman, Sidney Frank Importing Co. 2004- 2006

• Responsible for the daily personal security, transportation, multiple estates and

overall well-being of an active billionaire-philanthropist and his 22-person staff.

• Coordinated all travel and appointments including all visiting VIP’s and dignitaries. provided

physical security and monitoring for numerous locations

• Conducted discreet and confidential security and provided for personal needs.

City of New Rochelle Police Department 1983 - 2004,

Commanding Officer, Special Operations and NRPD Police Marine Unit

• Supervised staff of 5 Officers and 6 Civilians and oversaw fleet of 7 Police vessels

• Performed all departmental budgeting and accounting duties

• Successfully prepared and guided Federal and State Grant applications to completion

• Directed and Scheduled all law enforcement and accident prevention activity

• Founded and instituted Police SCUBA underwater Search and Rescue Team

• Wrote all protocols, training manuals and designed all related departmental forms

• Certified NYS Safe Boating Instructor; conducted 30+ Boating Safety Classes for the public

• Police in-service training instructor

• Successfully wrote and received NY State and Federal Grant funding

• Prepared and submitted all state financial audits for reimbursement

Supervisor P.A.C.T. Unit Community Affairs Unit

• Supervised and directed the department’s Police and Community Together Unit

• Police in-service training instructor, conducting all in-service training

• Certified NYS Safe Boating Instructor; conducted Boating Safety Classes for the public

Director of Security, ( seasonal ) Larchmont Yacht Club 1990-2004

• Supervised all security needs for one of the nation’s oldest and most prestigious private yacht

clubs

• Responsible for loss prevention, safety and security of all members, guests and staff

• Coordinated on-site activities for numerous fundraising events for local and national charities

• Trained and managed staff of 12 guards and member service agents.

Chairman, Board of Trustees, The New York Shields 1997- 2003

All Volunteer National Police fraternal organization.

Conducted monthly and annual large scale events in support of NY State Law Enfocement

Education

B.S. Criminal Justice

Iona College New Rochelle NY

New York State Municipal Police Academy

New York State Advanced Police Supervision

Certifications

• Unrestricted full carry firearms permit

• P A D I Open Water SCUBA Instructor #95440

• New York State Emergency Medical Technician EMT -D

• New York State Safe Boating Instructor #288

California State BSIS Certified Security Guard #1891099

Awards & Commendations

• September 11, 2001 WTC Response Award Unit Citation

• Police Commissioner’s Award for Excellence Sept/ 2001

• 3 Class C Citations

• 3 Letters of Commendation

• 2 Special Unit Citations

• Boy Scouts of America District Appreciation Award

• New York State Assembly Certificate of Appreciation

• Arthur Luce Klein Award for Career Excellence

• FBI INFRAGUARD San Diego Appreciation award 2011

Charitable Service & Fundraising Activities

• Voices for Children CASA volunteer

• Committee member and volunteer for Swim Across America for 10 years

• Managed local Toys for Tots Toy Drive for 10 years

• Volunteer Committee for Blythedale Children’s Hospital Holiday Toy Drive for 12 years

• Volunteer, Project Concern International, San Diego

• Satellite Campus Security Team Leader, The Rock Church, San Diego

• Volunteer Community Chaplain, The Rock Church, San Diego

• Volunteer Security Instructor, The Rock Church San Diego

Associations

• Member American Society of Industrial Security San Diego Chapter ( ASIS )

• Vice President, Blue Knights Law Enforcement Motorcycle Club NY Chapter IX

• Member, International Association of Marine Investigators ( IAMI )

• Member International Associations of Chiefs of Police ( IACP )

• Member, Security Directors Association of San Diego

• Fraternal Order of Police

• Police Emerald Society of Westchester

• New York State Shields former Board Chairman

• Member National Fire Protection Assoc. NFPA

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