Customer Service Sales

PERSONAL DETAILS

MARITAL STATUS

Married

GENDER

Female

LANGUAGES

English

and Shona

DATE OF BIRTH

17

FEBRUARY 1990

I.D NUMBER

**-****** * **

PERSONAL SUMMARY

AREAS OF EXPERTISE

CAREER HISTORY

LAST JOB

1. Brance (pvt) Limited

Sales and Personal Assistant (January 2013-January 2015)

Achievements and Duties

. Achieved annual business plan commitments for volumes, model mix,

wholesale revenue, selling expenses and brand.

. Proper product knowledge and provided product information to clients.

. Ensured proper stocks of all products were maintained to eliminate

chances of stock-outs.

. Kept clients informed by notifying them of preferred customer sales and

future merchandise of potential interest,

. Carried out market research and surveys.

. Monitored competitors, market conditions and lead in product

development.

The Financial Gazette

News Reporter (February 2011 - January 2012)- Internship

Achievements and Duties

Analyzed information about newsworthy events to write news stories for

publication.

Assisted in editing news stories for the next edition of the newspaper.

Specialized in business reporting, political affairs, court trials and

supplement production.

Assigned to attend budget meetings and conducted photography for these

meeting's photography.

Ensured effective communication between the editors and the public.

Mawazo brand development (m3 communications)

Advertising and Public Relations consultant (August 2009 - August 2010 )

Achievements and Duties

During my Manager's absence I managed to run through an advertising

campaign for a business symposium held at Mandel Training Centre which

hosted a number of business individuals resulting in higher turnovers for

the company.

. The symposium enabled me to ensure that the advertisements followed all

legal laws and company guidelines.

. Advised clients on suitable advertisement techniques to use.

. Reviewed, managed and approved journal ads on ad hoc basis.

. Developed new prospects through cold calls and networking in order to

increase sales and revenue.

. Planned publicity strategies and campaigns.

. Dealt with enquiries from the public, the press, and related

organisations.

. Organised promotional events such as press conferences, open days,

exhibitions, tours and visits.

COMPETENCIES

Skills and Abilities

. Exceptional listener and communicator who effectively conveys information

verbally and in writing.

. Highly analytical at identifying, scrutinizing, improving, and

streamlining complex work processes.

. Computer-literate performer with extensive software proficiency in

pastel, Microsoft word, Microsoft excel and Adobe Page maker 9.2.

. Flexible team player with unsurpassed interpersonal and customer service

skills.

. Problem solver who can generate workable solutions and resolve

complaints.

Objectives

To enter an organisation in which I will combine my knowledge and work

experience to enhance company profile and increase productivity.

To work in an organization where my strong work ethic and education would

be of importance to any work environment.

ACADEMIC HISTORY

Advanced Level results

Advanced Level results

Research Methods

3

REFERENCES

Mr Mugari

Midlands State University

Media and society studies chairperson

P.bag 9055

Gweru

Zimbabwe

Hama Saburi

The Financial gazette

14 corner Speke and Harare Street

Harare

Zimbabwe

Togara Hwara

Brance (pvt) limited

147 Kwame Nkruma Avenue

Harare

CONTACT

DETAILS

1900 Mt Pleasant Heights, Harare,

Zimbabwe

************@*****.***

+263-***-***-***: 071*-***-***

CURRICULUM VITAE FOR KARREN SHAVA

FOR KARREN NETSAI SHAVA

I am an energetic and enthusiastic person who enjoys a challenge and

achieving personal goals. Whilst my degree is in Communication and Media

studies, a large majority of the course consisted of marketing, public

relations and sales as highlighted by the list of modules completed on my

course shown below. I feel I have learned more than just the theory behind

Media and Communication but also many fundamental skills for my career and

life.

Public Relations Marketing Research

Radio journalism Communication Skills

Advertising Economics

Print Journalism Computers

Thornhill High School

2003 - 2008

Results

Mathematics - C

Geography - C

English - B

Integrated Science - C

Fashion and Fabrics - C

History - B

MIDLANDS STATE UNIVERSITY

2009-2012

BACHELOR OF SCIENCE HONORS DEGREE IN MEDIA AND SOCIETY STUDIES

Modules and Results

. Public Relations 2.1

. Advertising

2.1

. Print Journalism 2.1

. Marketing 2.1

. Political Economy 2.1

. Political Communication

2.2

Contact this candidate