Customer Service Supply Chain

K. MICHELLE CRAWFORD

Permanent: ***** Arlington Ave Northport, Al. 35475

**********@*****.*** 205-***-****

Objective To obtain a full time position in the Supply Chain Management, Logistics, or Operations Management fields utilizing

my communication and organizational skills.

GPA 3.2 in the School of Business

Education Auburn University; Auburn, Alabama

Bachelor of Science in Business Administration, May 2008

Professional Option: Operation Management

Concentration: Human Resource Management

Organizations

ASCMA (Auburn Supply Chain Management Association) student organization

CSCMP (Council of Supply Chain Professionals)

ISM (Institution of Supply Chain Management)

Certifications: HACCP. Hazard analysis and critical control points

Experience

July 2011 Winn-Dixie Distribution, Montgomery Al.

Quality Assurance Inspector

ϖ Inspect produce, meat, and dairy products to ensure they meet quality standards

ϖ Make sure temperatures on all products are accurate and within safe ranges

ϖ Cut, probe, weigh, and analyze all perishable products

ϖ Ripen bananas (receive, gas, control temperatures and ship)

ϖ File paperwork on any products that to not meet quality (excel)

ϖ Talk with buyers and logistics team to coordinate deliveries

ϖ Explain product defects to buyers and truck drivers

January 20011 Winn-Dixie, Pinson, Al.

In Store Coordinator

ϖ Make sure store is opened and closed properly

January 2009 Winn-Dixie, Pinson, Al

Customer Service Lead

ϖ Effectively manage all front end associates (10-18 daily)

ϖ Count, deposit and account for all money and checks took in daily

ϖ Provide prompt and courteous customer service to all customers

ϖ Deal with customer grievances professionally

ϖ Assist with associate problems and complaints

ϖ Run daily office reports and assure they are properly documented

ϖ Ensure all daily task are completed in a timely manner and are done to satisfaction

ϖ Send Western Union transactions and complete all computer requirements

Imaging Business Machines (IBML) Irondale, Alabama

Summer 2007 Human Resources Internship

ϖ Helped to rewrite the new employee manual

ϖ Set-up interview appointments

ϖ Helped to resolve employee issues

ϖ Welcomed new employees and went over benefits package

ϖ Participated as member of Employee Interest Team

ϖ Worked in Shipping Department/Warehousing area

Winn Dixie, Pinson, Alabama

Jul 01 – Aug 06 Customer Service Representative/Cashier

ϖ Handled customer grievances professionally

ϖ Assisted customers with checkout process in an efficient and timely manner

ϖ Trained approximately 15 employees

ϖ Manager for the day award

ϖ Assistant Manager for the day award

ϖ Attended the customer service counter regularly

Activities Adopt-a-mile road cleanup, Volunteer Community soccer coach, Volunteer

Key Skills Personal: Verbal and written communication, task oriented and strong work ethic

Computer skills: Microsoft word, Excel, PowerPoint, Access, Internet and E-mail

Contact this candidate