Customer Service Manager, Warehouse Supervisor

Elmer Sanchez Fontanilla

blk** lot** phase* delacosta3,San Jose Del Monte

Bulacan, Philippines

Mobile No.: +639*********/+639*********

Email Add: *****************@*****.***

Current Location: Philippines

Availability: I can start for work as soon as possible.

WORK EXPERIENCE

Warehouse Operative Supervisor

October 2013 – December 17,2014 (1 year 1 month)

Camp Star Kandahar,Afghanistan

Responsible in receiving of container Inbound stock at frozen chamber and locate the

pallet at the rack using the modern material handling equipment eg; GPC(ground

Pallet Carrier) and the narrow aisle forklift (Flexi), encoding the received item data

stock thru RF gun (radio frequency data transfer gun) Responsible in replenishment

of stock daily for preparation in stock picking.Responsible in Pallet Marshaling during

Outbound shipping ensure the Order are complete and the Manifest are ready for

shipping,Responsible in Order Picker ensuring correct labeling and Have 100%

accuracy in picking the order as per DoDaac.

1. Position: Warehouse /PX Supervisor

Duration: Jul 8, 2005 Jun 30, 2012 (7 yrs)

Company: Supreme Site Services

Company

Retail / Merchandise

Industry:

Location United Nation HQ South Sudan, Africa

Department: UN HQ PX Duty Free

Job Managing PX shop at UN HQ, doing the daily cash reconciliation, managing and supervise stock

Description: rotation (refilling), re stocking, merchandizing and ordering of stock to depot .Supervising 6 international

staff and 8 national staff, supervising the cashier cash handling, handling customer complaint and

feedback. Conducting inventory and control item and stock at the warehouse and PX shop using the

system portable data transfer (PDT) mobile, uploading and make a comparison to the actual and the

theoretical given by the system (POS) point of sales, analyzing the data gathered and reporting the

variances, initiating template to control the in out of stocks/goods from warehouse going out to the

store shop and other sites. Receiving and uploading the invoice stocks to the system point of sales

(Goods in) and distributing goods from different supply chain PX shop at different sites in Sudan

UNMISS (Malakal and Wau)Performing tasks in cash auditing and reporting the daily cash

reconciliation, analyzing and reporting store profit and loss.

• Auditing Outlet compliance on safety standard procedure in a monthly basis.

• Manning/scheduling staff as per store budget cost target per week, conducting training on storages /

stock handling and stock receiving to complied with the company procedure and standard.

• Managing Post Exchange shop DCS and French Deli coffee shop, conducting daily cash reconciliation

and daily cash reporting.

• Monitors and evaluating international and local staff performance, cash handling, restocking of display,

cash handling procedure.

• OIC Facilities DCS Hotel,Managing the hotel repair and maintenance

• Conducting Inventory control procedure for both PX shop and hotel operating supply.

3. Position: Customer Service Supervisor

Duration: Jul 8, 2005 Nov 30, 2008 (3.4 yrs)

Company: Supreme Food Services

Company Cargo / Freight Services / Logistics

Industry:

Location ISAF/NATO Camp Kabul Afghanistan

Department: Retail PX Duty Free

Job • Performing tasks in cash auditing and reporting the daily cash reconciliation, analyzing and reporting

Description: store profit and loss.

• Auditing Outlet compliance on safety standard procedure in a monthly basis.

• Manning/scheduling staff as per store budget cost target per week, conducting training on storages /

stock handling and stock receiving to complied with the company procedure and standard. Forecasting

and ordering of stocks from Dubai chain and initiating a control point in ordering template to check the

incoming stocks to control bulk stocking.

• Conducting meeting to the clients and or Camp Commander/in charge of the camp demands or

request to meet customer satisfaction.

4. Position: Shift Manager

Duration: Oct 18, 2000 Nov 28, 2004 (4.1 yrs)

Company: Jollibee Foods Corporation

Company

Food & Beverage / Catering / Restaurant

Industry:

Location Jollibee Center,Pasig Philippines

Department: Operations

Job • Manning/scheduling staff as per store budget cost target per week, conducting training on storages /

Description: stock handling and stock receiving to complied with the company procedure and standard. Performing

tasks in cash auditing and reporting the daily cash reconciliation, analyzing and reporting store profit

and loss.

• Auditing Outlet compliance on safety standard procedure in a monthly basis. Performing tasks in cash

auditing and reporting the daily cash reconciliation, analyzing and reporting store profit and loss.

• Conducting product quality testing for the staff and trainers to comply on food safety.

• Managing Production

• Head Inventory team

• Estimate expected food consumption; then requisition or purchase supplies, or procure food from

storage.

• Coordinate and supervise work of kitchen staff.

• Consult with supervisory staff to plan (variances), taking into consideration factors such as costs and

special event needs.

PERSONAL DATA

Age: 44

Date of Birth: Jun 25, 1970

Gender: Male

Civil Status: Married

Height: 172.76 cm

Weight: 58.18 kg

Nationality: Filipino

Religion: Christianity Catholic

Permanent Address: Philippines

EDUCATION

Highest Education Second Highest Education

Education Level: Bachelor's / College Degree High School Diploma

Education Field: Business Studies/Administration/Management Business Studies/Administration/Management

Course: Business Administration Major in Management High School Grad

School/University: Far Eastern University FG Calderon Integrated School

Location: Manila,Philippines Manila,Philippines

Date: Mar 1989 Oct 1994 Jun 1983 Mar 1987

REFERENCES

Hjalte Heramb Country General Manager

Supreme Site Services

Tel.No.: 004*********

Email: *************@*******.***

Relationship: Superior

Richard Sieckmann Warehouse Operations Manager

ANHAM Fzco.Kandahar,Afghanistan

Tel:+93(0)96304719

Skype: rick.sieckmann

Email: ****.*********@*****.***

John Lawson Camp Star Warehouse Director

ANHAM Fzco.Kandahar,Afghanistan

Skype: John.Lawson

Tel: +93(0)792509665

Email: ****.******@*****.***

Contact this candidate