Customer Service Manager

Chareis L. Daniels

**** ************ ***** ********,** 30058

Tel# 646-***-****

Email: ***************@*****.***

OBJECTIVE: To obtain a position that will allow me to use my experience and education to advance, where I can maximize my management, customer service and retail skills. I want to promote productivity, profitably, and customer service satisfaction.

EXPERIENCE:

Kid's World

Assistant Manager/ Keyholder

April 2014- Present

Supervises the day-to-day activities of Shift Supervisors and other non-management associates

Assigns work responsibilities, prepares schedules, and ensures that all shifts are covered

Prepares daily orders, ensures units are stocked with appropriate levels of products

Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs

Resolves routine questions and problems

Provides recommendations for hiring, firing, advancement, promotion

Cash handling, opening and closing procedures, making deposits, process shipments

Target Department Store

Logistics / Backroom Team Member September 2011 – April 2014

Prepare merchandise for sales floor by unloading, prepping and stocking merchandise

Handle backroom receiving

Responsible for back stock and replenishments on the sales floor

In charge of inventory accountability

Manage storage and organization of extra merchandise

Keep receiving area and stockroom clean and safe

Assisted with in store remodel project from Target to Super Target

Ensure guests are first priority

Rainbow Clothing Store

Sales Associate May 2008 – March 2010

Arranged new style arrivals on display also prepared and displayed mannequins with up-to-dates styles

Provided outstanding customer service to new and repeat customers

Assisted customers with clothing and accessory selections

Completed all housekeeping task by following all standards set by the company and store manager

Maintained a clean clear and friendly environment for customers

Preformed cycle counts and processed items sku numbers to complete inventory

Utilized excellent interpersonal skills to build clientele for store

SRBI Contact Center

Customer Service Representative January 2007 – July 2007

Provided exceptional and quality customer service to inbound callers

Conducted surveys for various companies products and political organizations

Data entered and processed survey information for evaluation

Conducted follow up calls and provided feed back to my immediate supervisor

EDUCATION:

Art Institute of Atlanta- Decatur August 2011 – June 2013

Fashion Retailing Diploma

American Intercontinental University March 2010 – May 2011

Completed coursework toward a degree in Fashion Design and Retail Management

References will be provided upon request

Contact this candidate