Customer Service Sales

Larry Dix

rd

**** ** ** ** *****, FL ***** • 305-***-**** • ********@*****.***

EDUCTATION: CALIFORNIA STATE UNIVERSITY, LONG BEACH, CA B.S. Business Administration with an

emphasis in Finance and Investments (January 1995) President's Honor Roll and Dean's List

PROFILE: Ten years of management, business development, contract negotiation and administration, budget

preparation, inventory and P&L control, marketing, personnel training, customer service, and client relations

experience including:

• Proven leadership skills and ability to motivate others to achieve peak performance.

• Ability to manage and facilitate a timely and cost-effective completion of all projects.

• Goal oriented, dedicated professional, highly motivated self-starter and decision-maker.

• Creative use of available resources and ability to identify and generate revenue sources.

• Highly effective negotiating skills and able to affect favorable contractual agreements.

• Sound business judgment with strong focus on improving team/company performance.

• Extensive analytical/problem solving skills with ability to achieve strategic objectives.

• Excellent verbal/written communications with strong interpersonal skills at all levels.

• Skilled in developing a team-oriented work-place and increasing overall productivity.

EXPIERIENCE: DOWNTICK LLC MIAMI, FL

• Owner & President (6/99-3/15)

• Purchase and sale of equities, options and derivatives based on trading programs and orders.

• Excellent analytical and statistical modeling skills.

• Highly organized and financially savvy with good time management.

• Consistently successful trading track record.

WAVELINK COMMUNICATIONS SAN DIEGO, CA

• President & Operations Manager (6/96-6/99)

In store sales, ordering inventory, hiring, training & managing sales staff.

Hiring and Managing outside sales reps to capture local business accounts.

Identifying & attacking key markets and demographics in San Diego.

Building and maintaining strong customer relationships to grow business.

THE SERVICE GROUP, INC. LOS ANGELES, CA

Vice President of Operations (01/87-05/96)

Responsible for directing the operations of an Inventory Control Management company with major national

accounts such as Pep Boys and Trak Auto, including:

• Increasing annual sales by an average of 20% per year from FY '92 through FY '96.

• Negotiating favorable business agreements and updating contract terms for the company.

Developing long-term business relationships with numerous corporate executives.

• Analyzing client needs and designing inventory control methods to contain overall costs.

• Scheduling all field personnel to provide on-site consulting services throughout the U.S.

• Implementing cost-effective scheduling, resulting in a 15% decrease in payroll expenses.

• Successfully developed training programs to ensure the quality of the company's service.

SKILLS: Leadership/communication skills, product line expansion, operations and finance experience, small business

development, business operations organization, client account management, financial management, proficient in the

use of PC's, Windows, MS Word, MS Excel, MS Access, MS PowerPoint, and many internet applications. Verbal and

written communication in English, Spanish and Portuguese.

Contact this candidate