Customer Service Administrative Assistant
Resume:
darlene smith
** ****** **** ( Dracut, MA ***** 978-***-**** ( *********@*******.***
Expertise
Supervisory experience including resolving employee and customer challenges
and complaints, creating and delivering performance evaluations, performing
monthly employee audits and creating action plans for improvement, hiring,
terminating and handling all disciplinary actions as needed. Experience
with several computer programs and systems, and administratively supporting
all levels of management.
Key Skills
Office Management Report & Document Calendar Management
Teambuilding & Preparation (Word and (Outlook)
Supervision Powerpoint) Meeting & Event Planning
Staff Development & Spreadsheet & Database
Training Creation (Excel) Strong Administrative
Policies & Procedures Internal and External Skills
Manuals Auditing Multi-tasking
Entry Level Human
Resources
Experience
AETNA - Burlington, MA 1992 to 2008
Operations LTD/FMLA Team Leader, 2002 to 2008
Customer Service Team Leader, 1999 to 2002
Executive Administrator, 1998 to 1999
Administrative Assistant to Regional Director, 1996 to 1998
Administrative Assistant to Chief Financial Officer, 1995 to 1996
Receptionist/Secretary, 1992 to 1995
Handled all administrative and office manager functions. Experience
supervising large teams. Built strong working relationships with customers.
Experience with busy call center and telephone reports. Heavily involved
with many acquisitions. Assisted with opening new offices and closing
offices. Performed monthly employee audits and created action plans for
improvement.
One Twelve Consulting - Dallas, TX, Oriskany, NY, 2012-2014
Bloomfield, CT
Family Medical Leave and Short Term Disability Claims Auditor-consulting
assignments
Performed an audit of claims for a large company of 30k employees. Created
reports and provided feedback and process improvement suggestions.
Macy's - Salem, NH 4/13 to 9/13
Part Time Sales Associate
Responsible for opening and closing register, processing exchanges, returns
and sales, making point of contact with all customers, and providing
excellent customer service.
Ninety Nine Restaurant - N. Andover, MA 9/13-current
Part Time Door Server/Hostess
Provides initial contact with guests. Responsible for seating guests,
taking call ahead calls, and ensuring the front of the house runs smoothly.
Also handle all to go orders, packing the orders, delivering to guests at
curbside checkout.
Education
CASTLE COLLEGE, Windham, NH 1992
Associate of Science in Administrative Assistant/Shorthand
NORTHERN ESSEX, Haverhill, MA 1990
Certificate in Drug and Alcohol Counseling
REFERENCES
Michael Neal
Manager
Claire Erbacher
Manager
Marion Wilson
Co-worker
AETNA
175 RUNNING HILL ROAD
PORTLAND, ME
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