Project Manager Customer Service
Resume:
JILL A. LEONETTI
www.linkedin.com/in/jillleonetti/
************@*****.***
SUMMARY:
An innovative and results driven project manager with 7 plus years of experience in project planning, proposal
development, business management, regulatory reporting, budgeting, forecasting, and personnel management. A self-
starter who excels at problem solving, providing exceptional customer service, and enjoys working both independently or
as a contributing team member. Project Management Professional Candidate, testing in May of 2015.
PROFESSIONAL EXPERIENCE:
WASTE MANAGEMENT, Inc. Houston, TX
Engineering Project Manager, 2010 – 2014
Initiated, planned, executed, and closed major construction projects of up to $22M in total project cost. Drafted weekly
project status reports providing clear and concise information of the project status. Clearly communicated to stakeholders
through email, phone, and in person meetings utilizing the project communication plan. Coordinated the logistics of $1M
in commodities monthly, directed workplace safety, reviewed P&L’s, and coordinated public affairs activities. Prepared
RFP’s for manufacturing equipment installations. Selected skilled sub-contractors to perform emergency building and/or
manufacturing equipment repair at recycling facilities nationwide. Hired and managed up to 100 employees during plant
commissioning’s. Developed solutions that maximized the amount of value captured from the recycling stream, such as
the installation of additional magnets to collect tin from a waste line resulting in over $10K per year in positive EBIT
impact at one site. Managed up to 10 projects simultaneously and accounted for $30M in total capital funding each year.
Maintained records and historical files for projects inclusive of costs, emails, contracts, photos, and equipment manuals.
Tracked issues and identified risks thereby eliminating or minimizing any delays. Consulted on new business
opportunities and municipal contract compliance questions. Worked from sketches, blueprints, and technical manuals to
direct equipment installations and/or routine maintenance. Provided regulatory reports to municipalities on waste
diversion and waste composition audits. Mediated disputes between clients and vendors, obtaining warrantied repairs or
services.
• Brokered and sold over $250k in used equipment in 2014
• Saved Waste over 100k from vendor duplicate billings by comparing accounting reports against vendor invoices
• Regularly led cross functional teams on projects to design and enhance both transportation and manufacturing
operations
• Provided exceptional technical expertise and training to sites during product/facility commissioning’s
NEWESD 101, Spokane, WA
Program Manager, 2009 – 2010
Implemented and managed a $1.5M federal grant to assist 500 ‘at-risk’ youth ages 16-24 by providing education and
employment training. Conducted Federal Workforce Investment Act policies and procedures training for 12 practioners.
Responsible for approving and/or denying all spending vouchers related to the federal grant and forecasting the monthly
budget based off of expenditures. Developed and recommended solutions based off the program’s strengths and
weaknesses. Identified a need for more challenging internships and then developed a relationship with CNC machining
companies to place several high functioning and skilled participants into internship opportunities. Maintained detailed
records of participants, funding expenditures, and experiences for federal agency tracking purposes. Communicated
verbally and by publishing bi-monthly reports for the Workforce Development Council. Made regular presentations to
community business partners keeping them apprised of the program’s performance.
• Grew the local internship business partnership from 30 businesses to over 100 that provided internship
opportunities for participants in the program.
• Recognized by Mayor Mary Vernon for ‘unprecedented success’ of a Summer Youth Employment Program
• Developed a pre-apprenticeship partnership with the local Electrical Union placing 12 youth into high paying
internship opportunities that resulted in permanent job placement.
JILL A. LEONETTI
www.linkedin.com/in/jillleonetti/
************@*****.***
ENCORE NATIONWIDE, Inc. Gardena, CA
Field Project Manager 2005 – 2009
Managed on-site event marketing teams and implemented multi-million dollar marketing contracts for companies such as:
Verizon, T-Mobile, AT&T, and Qwest. Negotiated employment contracts, managed corporate expense accounts, and
traveled nationwide leading a professional team of drivers coast to coast. Secured trip permits for commercial vehicles,
performed route planning, and daily vehicle inspections. Identified new business opportunities and venues for product
implementation. Recognized product/service challenges and collaborated with the communications providers to
determine what course of action would be taken.
• Generated in excess of $1M ROI from direct marketing campaigns.
• Covered over 100k miles incident, accident, and injury free while driving commercial vehicles.
ADDITIONAL EXPERIENCE:
PATHWAYS TO PROGRESS, Cheney, WA
Environmental Planner
Researched population statistics gathering data from the Census Bureau, performed field verifications, and utilized Access
to build databases. Completed a land use survey, population forecast, and sub-area plan.
• Published my sub-area plan into the City’s Comprehensive Plan after receiving planning commission approval.
• Identified social impacts using SWOT analysis of growth and presented possible impacts to the Planning
Commission.
WHATCOM COUNTY COUNCIL OF GOVERNMENTS, Bellingham, WA
Transportation Planner
Researched trip commute patterns of major employers throughout Northwestern Washington Counties to identify possible
multimodal transportation locations. Input data collected via phone, email, and in person into custom built Access
Database
• Created an extensive data base with trip commute patterns of over 500 employers and their employees
• Made presentations to government officials and community stakeholders regarding benefits of commute trip
reduction planning
EDUCATION:
Eastern Washington University, Master of Urban and Regional Planning
• Eastern Washington University American Planning Association State Representative
• Graduated Cum Laude
Western Washington University, Bachelor of Arts, Environmental Policy
Eastern Washington University, Advanced Project Management Competencies and Structures, 64 PDU’s completed
PROFESSIONAL DEVELOPMENT:
OSHA 10 HOUR
CDL CLASS B
• Tanker and Air Brake Endorsements
KAIZEN-continuous improvement training
COMMUNITY AFFILIATIONS:
Spokane County, Court Appointed Special Advocate (CASA) 2010-Present
Inland Northwest Better Business Bureau, Executive Board Member 2011 – 2013
Contact this candidate