Customer Service Medical

Annette Adams

Advanced Office Worker

La Vergne, TN

**************@*****.*** - 615-***-****

A position that utilizes my advanced clerical knowledge of data entry, customer service, medical terminology

and EMR/ER(electronic medical records/electronic records) skills.

WORK EXPERIENCE

Transaction Processor

Xerox (Temporary Assignment) - Antioch, TN - November 2014 to Present

Prepare documents for digital viewing(EMR)

Heavy proofreading

Indexing

Data Entry Operator

Emdeon (Temporary Assignment) - Nashville, TN - July 2014 to October 2014

Inputting alpha/numeric data from medical records

Maintaining accurate records for verifying

EMR(Electronic Medical Records) processing

Handling and managing confidential information

Imaging Operator

Document Solutions - Nashville, TN - June 2012 to July 2014

Prepare legal and medical records for scanning

Data Entry

Heavy verifying and indexing

Heavy scanning

EMR (Electronic Medical Records)

Document Prep Supervisor

Stat Imaging Solutions - Lebanon, TN - July 2011 to November 2013

Prepare patient medical records charts for scanning

Data Entry

Heavy indexing and coding

Heavy scanning

EMR(Electronic Medical Records)

New hire training

Manage approximately 30 employee schedules

Receptionist (Part-time)

Christy's Salon and Spa - Murfreesboro, TN - September 1999 to June 2011

Greet Client

Answer incoming calls

Schedule appointments

Travel arrangements

Cashiering functions

Customer Service Representative/Laboratory Assistant

Pathgroup Laboratory - Nashville, TN - June 2008 to March 2009

Accessioning Specimen

Outbound calls for reporting clinical test results

Internet navigating

Trouble shoot problem test

Customer Service Representative

Home Healthcare Laboratory - Franklin, TN - September 2007 to June 2008

Answer heavy incoming calls for clinical test results

Internet navigating

Trouble shoot problem test

Accessioning Specimen

Follow-up outbound calls

Senior Data Entry Operator/Administrative Assistant

Choicepoint - Nashville, TN - September 1999 to September 2007

Data entry drug test results

Answer inbound overflow calls, follow-up outbound call corrections

Reporting drug test results

Trouble shoot problem test

Trained new employees

Internet navigating

Document prep, scanning and indexing

EDUCATION

Computer Information System

Citrus College - Glendora, CA

SKILLS

• Customer Service/Support/Call Center advanced experience• Microsoft Outlook, Word, Excel, PowerPoint

and Access• Medical Terminology• EMR (Electronic Medical Records)Skills

Contact this candidate