Customer Service Manager

K. Kiran Kumar

Mobile No: +919*********

E-Mail: ***************@*****.***

***************@*****.***

Career objective:

Seeking for good opportunity. Where I can do my best and I can execute my

abilities with my knowledge and skills.

Educational qualification:

COURSE Board/University School/College Year of Passing

DEGREE(B.Com) Osmania University Cat Degree & PG 2013

College

Board of Nalanda Junior

INTERMEDIATE Intermediate College 2010

(MPC) Education

State Board of St. Marys High

SSC Secondary School 2005

Education

Abilities & Skills:

. COMPUTER SKILLS : MS-OFFICE

. Ability to gain knowledge at faster rate.

. Positive attitude.

Strength:

. Strong Interpersonal skills.

. Ability to learn quickly.

. Capable of working in different environments.

. Strong sales support

. Customer Service orientation

Professional Work Experience:

National Remote Sensing Centre - (NRSC) - India

July 2012 - Present

Administrative Support.

Responsibilities:

. Provide office support to executives, managers and other professionals.

. Manage of creating spreadsheets to reporting expenses to an office

manager.

. Provide full admin support to the team and department

. Perform data-entry, documentation, printing and filling duties

. Create and maintain useful databases for the department

. Perform some research duties as and when required by the team

. good written and verbal communication and interpersonal skills

. Proactive, take initiative and well organized

. Ability to multi-task and work independently as well as in a team.

. Proficient in MS Office applications (Excel, Words and Powerpoint)

AEGIS - BPO, Hyderabad, India June

2011 - March 2012

Customer Agent

Responsibilities:

. Receive inbound calls from participants.

. Answer participant questions, as well as question participants to obtain

full understanding of what information is being requested.

. Document all calls with regards to participant inquires accurately using

Call Tracking System.

. Knowledge of products Provide quality customer service on every call.

. Communicate clearly and effectively with participants.

. Promote good listening skills.

. Manage length of calls.

. Recognizing and managing assertive customer calls.

. Promote teamwork and call center success.

Personal Profile:

Name : K. Kiran Kumar

Father's name : K. Chandan Kumar

Date of birth : 30th June, 1989

Gender : Male

Marital status : Single

Nationality : Indian

Languages known : English, Hindi & Telugu

Personal traits : Responsibility, Self-confidence, Working

smart.

Permanent Address : H.NO:B-29, Nrsc quarters, Hasmathpet, Old

Bowenpally,

HYD. PIN- 500009.

DECLARATION:

I K. Kiran Kumar declare that the above information is true to the best of

my knowledge and belief.

Place: Hyderabad,

Date :

yours sincerely,

(K. Kiran Kumar)

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