Manager Service

ASHLEI WILSON

**** *. ******** **. **** ****, Chandler, AZ 85225 (H) 602-***-**** ***********@*******.***

P rofessional Summary

Hard working guest service expert with a genuine passion for Biology. A natural leader who

f inds the greatest joy when solving puzzles and coming to amicable conclusions in less than

ideal situations. A loyal team member who holds herself to higher expectations than her

superiors, and surpasses them with grace.

Skills

-Takes Initiative

-Superior Leadership Skills

-Undaunted by Large Tasks

-Cognizant of Deadlines

-Unparalleled Guest Service Skills

-Very Capable and Willing to Counsel Team

Members in a Timely and Professional Manner

-Excellent Organizational Skills

-Eloquent

Experience

04/2011 t o Present

General Manager

S kateland Chandler – Chandler, A Z

I was honored to become a member of the team at Skateland Chandler in April of 2011.

I n December 2012 I became the Safety Director. As Safety Director I was responsible for

m aintaining a line of communication with any guests who had suffered any kind of injury

while inside the facility. This includes follow -up calls, area inspections, report reviews, and

sending those guests get well cards.

In December of 2012 I also became an Operations Manager. The responsibilities with this

position included opening and closing the building, bank deposits, daily revenue reports,

m aintenance of guest interactions, supervision of payroll costs, supervision of anywhere

f rom 4 -10 employees at a time, and driving guest counts by booking birthday parties and

groups.

In March of 2013 I took on the title of Birthday Manager. I was responsible for overseeing

approximately 13,000 birthday party guests, annually. This involved following up with any

pending parties, catering t o the various requests by guests, and organizing the flow of all

p arties for the Birthday Hosts.

In September of 2014, following my success as Birthday Manager, Operations Manager, and

Safety Director, I was promoted to the full -time Sales Management position. 14 days later,

however, I was promoted to General Manager.

The responsibilities include, but are not limited to:

-Monitoring revenue on a daily basis

-Being accountable for all expenses incurred by my facility

-Leading a team of 30+ Team Members in order to develop them and ensure their success

-Leading a team of 3+ Operations Managers in order to develop them and ensure their

success

-Closely monitoring my birthday manager in order to develop them and ensure their success

-Closely mo nitoring my Safety Director in order to develop them and ensure their success

-Closely monitoring my Maintenance Staff in order to develop them and ensure their

success

-Interacting with my full -time Sale Manager in order to develop them and ensure their

s uccess

-Hiring team members according to my staffing needs

-Reviewing and approving payroll on a weekly basis

-Handling escalated guest situations

Due to the structure of the corporation I work this position is as close as an individual can

come to being a small business owner, without being exactly that.

09/2010 t o 04/2011

Hostess

5&Diner – Tempe, A Z

A s a hostess I was the first face guests would see as they walked through the door; I was

crucial to making their dining experience memorable. In addition to maintaining the

cleanliness of the building entry way, I seated guests, and took their drink orders.

03/2010 t o 09/2010

Crew Member

McDonald's – Tempe, A Z

E xecute exemplary guest service by taking Drive -Thru orders and delivering goods within a

5 m inute window, with a smile on my face.

Education

Dec 2013

Associate of Science : General Science

Mesa Community College - Mesa, A Z

-I graduated from Mesa Community College with a GPA of 3.67.

-I completed the MAPP program for ASU's School of Liberal Arts a nd Life Sciences'

Bachelors Degree in Biology.

-I graduated from MCC's Honors Program.

-I completed approximately 60 hours of volunteer work, which I completed at the Phoenix

Zoo.

-During my time at MCC I tutored in their math department.

-Following funding by the National Science Foundation MCC received an NMR Machine.

During their first semester with the machine I was taking Organic Chemistry and my lab

n otebook was one of five chosen by my professor to be presented to the NSF

representa tives, as they required examples of work being done with the machines.

Jun 2010

H igh School Diploma :

James Madison Preparatory School - Tempe, A Z

In addition to the heavy workload that is expected from James Madison Preparatory School

graduates, I also was the Teacher's Aid for a Sophomore Biology Course, passed an

Advanced Biology Course, and maintained a GPA of 3.52, earning myself what is called a

"Master's Diploma".

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