Customer Service Assistant
Resume:
JENNIFER LEE DUFFY
CELL: 516-***-****
Sunnyside, NY 11104
EMAIL: ***************@*****.***
PROFILE:
o Accomplished professional with a seven year background in business
administration and operations.
o Energetic, enthusiastic, results oriented team player with well
developed communications skills.
o Capable of handling multiple projects; with a keen sense of time
management.
o Broad knowledge of office equipment systems and diverse applications of
computer software.
PROFESSIONAL EXPERIENCE:
Delux Transportation, Port Washington, NY
Reservationist/Customer Service
10/11- 6/12
Provided customer service to guests calling for travel reservations by answering
inquiries, resolving problems, fulfilling requests, and
booking reservations.
Scheduled appointments and maintained customer database.
Facilitate coordination of activity between drivers and passengers
Performed various clerical and administrative tasks in the office.
Masso Italian Lounge. LIC, NY
4/10-
7/11
Waitress/Bartender
. Responsible for providing fine dining and bar service which includes:
greeting and seating guests,
. placing food orders, serving food and drinks, bussing, mixing and
serving drinks,
. management all money transactions, including credit cards and cash
register transactions,
. and service as a cocktail waitress at private parties.
Balfour Investors, New York, NY
9/08-11/08
Personal Assistant
. General office support, including, data entry, filing, faxing, banking,
and mail.
. Scheduled appointments, meetings, and travel in Microsoft Outlook
calendar.
. Answered incoming calls and directed them appropriately.
. Managed client database.
. Coordinated meetings and set up conference room for meetings.
Comprehensive Security Protection, Inc., Great Neck, NY
5/01-5/08
Executive Assistant
. Assistant to President of a company that provides sales and leasing of
business and residential equipment including; telephone and paging
systems, alarms, CCTV, computer installations and networking.
. Coordinated marketing efforts of the company and its subsidiaries;
researched and promoted new product offerings.
. Comprehensive sales and proposal development; followed leads, estimated
costs and finalized contracts.
. Managed customer data base, processed new accounts, established and
maintained client and vendor relations.
. Financial administration; oversaw billing, A/R, A/P, collections,
banking, expense tracking and payroll.
. Human Resource duties included placing advertisements and screening
potential employees; worked collaboratively with accountant on
benefits, worker's compensation and liability insurance matters.
. Responsible for website design and maintenance; produced a quarterly
corporate newsletter.
EDUCATION
Long Island University-C.W. Post
Campus, Brookville, NY May 1998 Bachelor of
Arts - Journalism and Communications
COMPUTER SKILLS
* Windows XP, Microsoft Word, Excel, Outlook, Internet Explorer, Lotus
Word Pro, Adobe Photoshop, HTML.
References provided upon request.
Contact this candidate