Customer Service Manager

Jeremiah Welle

**** *. *** ****** ****** ( INDIANAPOLIS, IN 46205

********.*****@*****.*** ( 574-***-****

Human Resources Profile

Manager ( Recruiter ( Coordinator

Seasoned experience across human resources, team leadership, organizational

development, and departmental supervision; ready to excel as a Human

Resource Coordinator.

SKILLED AND FOCUSED MANAGEMENT PROFESSIONAL OFFERING PROVEN OPERATIONS

LEADERSHIP EXPERIENCE TO POSITIVELY IMPACT HUMAN RESOURCES PROGRAMS FOR A

COMPETITIVE COMPANY REQUIRING KNOWLEDGE OF RECRUITING AND STAFFING,

BENEFITS AND COMPENSATION, EMPLOYEE RELATIONS, AND HR REGULATIONS.

EXPERT OPERATIONAL ANALYST TALENTED AT COMPILING AND ASSESSING PERFORMANCE

METRICS TO CREATE VIABLE ACTION PLANS THAT IMPROVE TEAM BENCH STRENGTH AND

BOTTOM-LINE RESULTS. ACCOUNTABLE AND COMMITTED TO IDENTIFYING AND RESOLVING

ISSUES TO ENSURE COLLABORATIVE EFFORTS AND HIGH TEAM MORALE; LAUNCH

RETENTION PROGRAMS THAT GENERATE OWNERSHIP ACROSS ALL DEPARTMENTAL LEVELS.

CORE COMPETENCIES

RECRUITING & HR Program Management Onboarding & Training

STAFFING Organizational Development Employee Relations

Change Management Mentoring and Coaching

Policy Development Relationship Building

Professional Experience

WALGREENS - INDIANAPOLIS, INDIANA

Promoted from Store Manager role to position overseeing multiple retail

units across a competitive region for national pharmacy chain. Presently

serve at Indianapolis, Indiana location.

Community Leader, (9/2009 to Present)

Handle diverse operations coordination tasks to establish and maintain

bench strength of top performing teams. Manage HR processes and programs

including staffing, training, and on-boarding new staff; train, coach, and

motivate Store Managers. Interview, orient, and manage performance

evaluations for team members. Participate in decisions related to benefits,

compensation, and payroll. Encourage employees to participate in community

events. Communicate marketing and sales goals to support teams in boosting

revenue growth; mentor team members by providing sales and customer service

tools to ensure continuous customer satisfaction. Oversee P&L, trend

reports, and operational procedures / policies across district and report

to corporate management. Perform multi-unit supervision for 6 retail

locations with total of 180 team members.

Selected Achievements:

> Skillfully handle critical staffing and scheduling decision to

optimize labor resources while reducing cost; led region to increase

profit by 3% while reducing payroll by 6%.

> Enhanced company bottom line through implementing an innovative growth

initiative that optimized team performance across multiple metrics.

> Leverage a driven and dedicated outlook to achieve top results,

implement positive change initiatives, and lead teams to high

performance in a competitive industry.

> Selected for promotion based on commitment to company excellence and

drive for success as well as refined skills across multiple

organizational development specialties.

WALGREENS - Bryan, Ohio

Handled comprehensive store management responsibilities for highly

successful location of this leading retail pharmacy corporation.

Store Manager, Bryan Ohio, (2002 to 2009)

Managed day-to-day operations of high-volume pharmacy with 30-member staff.

Responsibilities included hiring, training, and building service-oriented

teams that exceeded expectations and company goals. Motivated individuals

to excel personally while supporting team efforts. Developed and

implemented strategic merchandising plans that enhanced business

opportunities. Proactively handled customer issues. Administrative tasks

included ordering supplies, maintaining inventories, recordkeeping, invoice

processing, and scheduling work hours.

Selected Achievements:

> Maintained store's performance to retain prominence among the top 4%

of 5,000 locations nationwide.

> Instrumental in preparing for and strategizing timely openings of

multiple stores, including the Bryan location, coordinating logistics

while hiring and training staff.

> Distinguished by ability to maintain an upbeat, productive work

environment through employing positive reinforcement and motivational

strategies.

> Received four Customer Service Awards across consecutive quarters.

Education and Credentials

BAKER COLLEGE - MUSKEGON, MI

Associates of Business Administration with Honors, 2002

GPA: 3.9/4.0

Certified by the Pharmacy Technician Certification Board (PTCB), 2005

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