Project Manager Customer Service

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Ronald M. Balzer,

Senior Principal, Technical Account Manager

Cellular 412-***-****

*********@*****.***

Senior Principal, Technical Account Manager

SOFTWARE/RDBMS DEVELOPMENT ENTERPRISE IMPLEMENTATIONS SYSTEMS

ENGINEERING

. Experienced project manager offering 16 years of success leading all

phases of diverse technology projects; PMP, credentials; degrees in CIS;

and sixteen years of computer programming and business finance

experience.

. Business strategist; plan and manage multimillion-dollar

projects aligning business goals with technology solutions to drive

process improvements, competitive advantage and bottom-line gains.

. Excellent communicator; leverage technical, business and financial

acumen to communicate effectively with client C-level executives and

their respective teams.

. Expert in agile and waterfall project management methodologies. Able to

manage large project teams and known for high-quality deliverables that

meet or exceed timeline and budgetary targets.

Skills Summary

Project Management: IT Project Lifecycle: Value-Added Leadership:

Custom Software Requirements Analysis Cross-Functional

Development ROI Analysis Supervision

Database Design (RDBMS) Costing & Budgeting Team Building &

Systems Engineering Project Scheduling Mentoring

System Testing/QA/Rollout/Supp Client Relations &

Migrations/Integrations ort Presentations

Enterprise Wide Business & IT Planning

Implementations Vendor Management

Career Progression

Oracle Corporation Sr. Principal, Technical Account Manager

08/05 - Present

Oracle Corporation On Demand, Sr. Service Delivery Manager

11/01 - 08/05

Oracle Corporation Advisory Systems Engineering Specialist

09/00 - 11/01

Oracle Corporation Senior Systems Engineering Specialist

02/99 - 09/00

Alcoa Senior Application DBA 02/96 -

02/99

MCS, Inc Project Manager - Vendor Software Develop 03/91 -

02/96

Drove the high-quality completion of systems engineering, software/database

development and enterprise wide implementation projects for F500 clients

including:

AT&T Alcoa US Steel Corporation

BlackRock Financials Worthington Industries

Koch Industries

Achievement Highlights:

. Led teams across broad technical, financial and business disciplines.

Focused teams on business objectives and tracked progress to ensure

project milestones were completed on time, on budget and with the

desired results.

. Mitigated risk factors through careful analysis of financial and

statistical data. Anticipated and managed change effectively in rapidly

evolving global business environments.

. Defined processes and tools best suited to each project. Moved between

agile and waterfall approaches depending on project specifics and client

goals, creating detailed project road maps, plans, schedules and work

breakdown structures.

. Honored with Oracle's "President Award" in 2013" in recognition of

outstanding project results.

Representative Projects (1999 to 2014)

. Systems Engineering: Led design and multinational rollout of robust,

scalable and secure electronic data interchange (EDI), ERP and CRM

systems for clients including AT&T, Alcoa and US Steel.

Results: Completed projects up to two months ahead of schedule, as much

as $1.2M under budget and a total margin of 35% for Oracle as well as

universal client acclaims.

. Custom Software Developments: Managed all phases of the software

development lifecycle (SDLC) for dozens of custom solutions.

Results: Delivered industry-leading software that saved AT&T millions of

dollars in the planning and supply chain business, shortened processes

from weeks to minutes, generated up to $10M in annual revenues within

year one of launch.

. Database Developments: Guided teams in the development of relational

database management systems (RDBMS) for clients including AT&T, Alcoa,

Koch Industries and US Steel.

Results: Improved the consistency, recoverability and accessibility of

data.

. System Integrations/Migrations: Project-managed large-scale initiatives

involving the transition of programs to new platforms and the merger of

disparate systems from acquired client companies.

Results: Achieved seamless migrations and integrations that were

transparent to client customers, accomplished with no unscheduled

downtime and delivered by as much as $500K under budget.

. Enterprise Implementations/Upgrade: Directed global rollouts of new

software and systems for clients including AT&T, Alcoa, US Steel

BlackRock and Koch Industries.

Results: Ensured defect-free releases through careful planning, testing

and QA efforts.

Early Career

Alcoa February, 1996 to February,

1999

Senior Application DBA

Responsible for managing the databases for Alcoa's human resource

information system. I also manage the infrastructure, architecture and

security for the global implementation of this system. With emphasis on

insuring the integrity of the database and it's operations, performance

tuning of the database and application, managing multiple database

environments, designing implementing and monitoring control utilities,

overseeing automation, auditing and control processes and designing and

implementing a security architecture for Human Resources.

MCS, Inc. March 1991 to February 1996

Project Manager - Vendor Software Development:

Responsible for the design and training in using Network and Client Server

systems within the Medical Insurance Industry. Installed and supported a

customer base of 200 companies nation wide on a daily basis. The software

entailed everything from front-end operations to G/L and A/P interface in

the Durable Medical Equipment, Infusion Therapy and Home Health Care

industry. Convert the database from Sybase 10 to Oracle 7.2

Education & Credentials

University of Pittsburgh (Pittsburgh, PA) 1987

PMI-Certified Project Management Professional (PMP), 2011

ITIL Foundations, 2011

Training

Oracle Agile

ITIL Foundations

Infomentis

Order Management - Release 11i and R12

Oracle Inventory - Release 11 and R12

Oracle Workflow - Release 11i and R12

Upgrade Custom Forms To Release 11i and R12

XML: Train the Trainer

Internet Procurement 4.0/5.0 Technical Workshop

Oracle Application Server: Develop Web Based Applications Using PL/SQL

Java Programming Language (Sun Education)

Oracle 8 New Features for Developers

Oracle 8 Database Administration

Extending Oracle Applications - Release 11

Oracle General Ledger - Release 11i and R12

Oracle Payables - Release 11i and R12

Oracle Receivables - Release 11i and R12

Oracle Value Chain Planning Suite - Release 11i and R12

Oracle Advance Supply Chain Planning - Release 11i and R12

Oracle Transportation Management - Release 6.x

Oracle Demantra - Release 7.x and 12.2

Oracle PDH - Release 11.1.7

Managing within the Law

Crucial Communication

SOA 10g and 11g

Language

English

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