Customer Service Office

NANCY WEGMANN

***** ******** • livonia, MI • ****4 • phone: 734-***-**** • email: *.*******@*******.***

objective

Seeking a position where my office managerial and customer relations skills can be effectively utilized to

improve operations.

Experience

02/14 CURRENT

Angels at Home Care

Farmington Hills, MI

Care Coordinator

Maintain caregivers schedules

Interview potential caregivers

Prepare assessments for potential clients

Answer phones

Handle after hour calls

11/10 02/14

Senior Home Care Solutions

Plymouth, MI

Resident Aide

Assist residents with daily living needs

Dispense resident medication

Assist residents to daily activities

11/08 – 04/09

Great Expressions Dental Center

Novi, MI

Dental Receptionist

Schedule patient appointments

Check patients in/out

Billing

Recall appointments

Verify patient benefits

General office duties including filing charts and

answering phones

Dr. William Himm/Dr. Rebecca Himm Livonia, MI

01/07 – 11/08

Receptionist / Dental Assistant

Assist doctor with patients

Take blood pressure

Perio charting

Treatment planning

Sterilize instruments

Develop x rays

Pour up impressions

Clean and prepare rooms

Recall appointments

General office duties including verification of patient benefits, confirming patient

appointments, filing charts and answering phones

Scheduling patient appointment

12/93 –01/07

Wegmann Electric, Inc. Redford, MI

Office Manager

Maintained Accounts Payable and Receivable

Processed Payroll

Organized tax record preparation

Coordinated applications and claims of Health, Workmen’s Compensation, Life and

Auto insurances

Education

Schoolcraft Community College Livonia, MI

Associates Degree in Liberal Arts, May 2009

Certificate in Hospice and Palliative Care Madonna University, April 2011

Attending Madonna University working towards Bachelors Degree in Hospice and

Palliative Care. Graduation 2015

Certified Volunteer through Angela Hospice 2011

Certified in CPR 2013

Consistently making Dean’s List

Intern through Compassionate Care Hospice, Canton, MI 2011 12

Intern through Mercy Hospice Bloomfield, MI 2012

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