Customer Service Management

STEPHANIE CHISM

P.O BOX *** • AVINGER, TX *****-*201 • 903-***-****, 903-***-**** • ******************@*****.***

PROFESSIONAL SUMMARY

SEEKING A POSITION WITH A GROWING ORGANIZATION TO MAKE A POSITIVE IMPACT ON REVENUES, AND EXPERIENCE LONG TERM CAREER

GROWTH.ADMINISTRATIVE ASSISTANT WHO GOES ABOVE AND BEYOND BASIC ADMINISTRATIVE TASKS AND TAKES ON MULTIPLE PROJECTS AT ONCE. EXCELLENT

WORK ETHICS AND STRENGTH IN BOOSTING COMPANY MORALE. TECHNICALLY-ADEPT ADMINISTRATIVE ASSISTANT WITH ADVANCE KNOWLEDGE OF MS OFFICE

SUITE AND EXPERIENCE CREATING EXCEL DATABASES AND POWERPOINT PRESENTATIONS FOR TOP EXECUTIVES. OFFICE ASSISTANT WITH 8 YEARS OF BILLING

AND CODING, PATIENT CHARTING, INSURANCE CLAIMS AND APPOINTMENT SCHEDULING IN A BUSY MEDICAL OFFICE SETTING. TALENTED ADMINISTRATIVE

PROFESSIONAL WITH BACKGROUND IN ACCOUNTING AND FINANCE. EXTENSIVE KNOWLEDGE OF AR/AP, MICROSOFT EXCEL AND QUICKBOOKS SOFTWARE.

SKILLS

• PROFESSIONAL PHONE ETIQUETTE

• ADVANCE CLERICAL KNOWLEDGE

• EXCELLENT COMMUNICATION SKILLS

• MULTI-LINE PHONE PROFICIENCY

• ARTICULATE AND WELL-SPOKEN

• ACCOUNTING FAMILIARITY

• PLEASANT DEMEANOR

• TEAM BUILDING

• APPOINTMENT SETTING

• HUMAN RESOURCE LAWS KNOWLEDGE

• WORK WELL UNDER PRESSURE

• ACCURATE AND DETAILED

• SOCIAL MEDIA KNOWLEDGE

• FLEXIBLE

• CUSTOMER SERVICE-ORIENTED

• DATABASE MANAGEMENT

• 55 WPM TYPING SPEED

• INVOICE PROCESSING

• MICROSOFT EXCEL CERTIFIED

• CRITICAL THINKER

• PROJECT PLANNING

• CMS-1500 BILLING FORMS

• HIPPA COMPLIANCE

• MEDICAL BILLING

• FILING AND DATA ARCHIVING

• VISUAL BASIC BY MICROSOFT 9+ YRS.

• WINDOWS 2000 SERVER 5-8 YRS.

• BALANCE SHEETS 5-8 YRS.

• CLIENT MANAGEMENT 5-8 YRS.

• POLICY MANAGEMENT 9+ YRS.

• QUICKBOOKS 9+ YRS.

• SIMPLY ACCOUNTING 9+ YRS.

• CUSTOMER SERVICE 9+ YRS.

• CLAIMS 9+ YRS.

• NURSING - BEHAVIORAL HEALTH 9+ YRS.

• KNOWLEDGE OF HEALTH REGULATIONS

• INFORMATION MANAGEMENT SYSTEM 5-8 YRS.

• KNOWLEDGE OF COMPUTER BASED ACCOUNTING TOOLS

• BALANCING RECEIPTS 5-8 YRS.

• MEDICAL CLAIMS ADMINISTRATION 5-8 YRS.

• HOME HEALTH ASSISTANCE 9+ YRS.

• HEALTH INSURANCE REGULATIONS KNOWLEDGE

• INSURANCE ACCOUNTING 5-8 YRS.

• ACCOUNTING EXPERIENCE

• MICROSOFT (MS) ACCESS 5-8 YRS.

• ACCOUNTS PAYABLE 9+ YRS.

• ACCOUNTS RECEIVABLE 9+ YRS.

• MICROSOFT OFFICE 9+ YRS.

• INFECTION CONTROL 9+ YRS.

• CLINICAL SKILLS 9+ YRS.

• DEALING WITH ALZHEIMER'S / DEMENTIA PATIENTS 9+ YRS.

• OPERATE A HAND-HELD BAR CODE SCANNER / READER 9+ YRS.

• DEVELOP AND MANAGE NURSING CARE PLANS 5-8 YRS.

• PROVIDE BEDSIDE CARE 9+ YRS.

• ASSIST WITH BATHING, DRESSING, AND PERSONAL HYGIENE 9+ YRS.

• MANAGEMENT SKILLS 5-8 YRS.

• DEVELOP AND COORDINATE PERSONNEL PROGRAMS AND POLICIES 5-8 YRS.

• EQUAL EMPLOYMENT OPPORTUNITY (EEO) ACT KNOWLEDGE

• HEALTH INSURANCE PLANS 5-8 YRS

• CLERICAL EXPERIENCE

• INFORMATION MANAGEMENT - HEALTHCARE 5-8 YRS.

• COMPLIANCE WITH HEALTHCARE POLICIES AND PROCEDURES 9+ YRS.

• HEALTH ADMINISTRATION 5-8 YRS.

• ACCOUNT MANAGEMENT - INSURANCE 5-8 YRS.

• CLAIMS PROCESSING 9+ YRS.

• MANUFACTURING SUPPLY MANAGEMENT 5-8 YRS.

• CLINICAL SUPERVISION 5-8 YRS.

• WINDOWS-BASED MEDIA APPLICATIONS 5-8 YRS.

•

WORK HISTORY

MEDICAL ASSISTANT

DIAGNOSTIC CLINIC OF LONGVIEW- LONGVIEW, TX 07/200-08/2010

• ANSWERED PHONE CALLS, GREETED CLIENTS, AND SCHEDULED APPOINTMENTS.

• ASSISTED WITH PURCHASING OF SAFETY SUPPLIES AND PROCESSED CLIENT ORDERS.

• MANAGED FINANCIAL BOOKKEEPING FOR THE COMPANY USING QUICK BOOKS.

IMPLEMENTED PATIENT CARE FOR UP TO 12 PATIENTS PER SECTION.

• SCHEDULED PATIENT ADMISSIONS AND DISCHARGES.

• ASSESSED PATIENT STATUS AND NOTIFY PHYSICIANS OF CLINICAL CHANGES.

• INTERACTED WITH DEPARTMENTS REGARDING PATIENT CARE.

• EDUCATED PATIENTS/FAMILIES ON HEALTH CARE NEEDS, CONDITIONS, OPTIONS ETC.

• PROVIDED ASSISTANCE TO NURSING MANAGER IN THE SUPERVISION OF STAFF NURSES.

• EVALUATED STAFFING REQUIREMENTS INCLUDING FLOOR ASSIGNMENTS.

• MAINTAINED PATIENT CHARTS AND CONFIDENTIAL FILES.

• ORDERED AND DISTRIBUTED OFFICE SUPPLIES WHILE ADHERING TO A FIXED OFFICE BUDGET

• PLANNED AND COORDINATED LOGISTICS AND MATERIALS FOR BOARD MEETINGS, COMMITTEE MEETINGS AND STAFF EVENTS.

• ANSWERED AND MANAGED INCOMING AND OUTGOING CALLS WHILE WHILE RECORDING ACCURATE MESSAGES.

ADMINISTER INJECTIONS, EKG’S, PATIENT CARE, SCHEDULING APPOINTMENTS, FILING, DOCUMENTING ON EMR, INSURANCE REFERRALS, FAXING ORDERS,

CALL IN MEDICATIONS, AND HELPING OTHER EMPLOYEES AS NEEDED.

CMA/CNA

WHISPERING PINES- LONGVIEW, TX 01/2004-07/2008

• IMPLEMENTED PATIENT CARE FOR UP TO 12 PATIENTS PER SECTION.

• SCHEDULED PATIENT ADMISSIONS AND DISCHARGES.

• ASSESSED PATIENT STATUS AND NOTIFY PHYSICIANS OF CLINICAL CHANGES.

• INTERACTED WITH DEPARTMENTS REGARDING PATIENT CARE.

• EDUCATED PATIENTS/FAMILIES ON HEALTH CARE NEEDS, CONDITIONS, OPTIONS ETC.

• PROVIDED ASSISTANCE TO NURSING MANAGER IN THE SUPERVISION OF STAFF NURSES.

• EVALUATED STAFFING REQUIREMENTS INCLUDING FLOOR ASSIGNMENTS.

• MAINTAINED PATIENT CHARTS AND CONFIDENTIAL FILES.

• ANSWERED PHONE CALLS, GREETED CLIENTS, AND SCHEDULED APPOINTMENTS.

• ASSISTED WITH PURCHASING OF SAFETY SUPPLIES AND PROCESSED CLIENT ORDERS.

• MANAGED FINANCIAL BOOKKEEPING FOR THE COMPANY USING QUICK BOOKS.

• MANAGED OFFICE SUPPLIES, VENDORS, ORGANIZATION AND UPKEEP.

• DIRECTED GUESTS AND ROUTED DELIVERIES AND COURIERS SERVICES.

CERTIFIED MEDICATION AIDE

HIGHLAND PINES NURSING HOME- LONGVIEW, TX 01/2000-01/2004

• ASSIST RESIDENTS, LIFTING OF RESIDENTS AND SUPPLIES, ADMINISTER MEDICATIONS TO RESIDENTS, FILING, CHARTING OF CONFIDENTIAL INFORMATION,

DOCUMENTATION, AND ASSISTING OTHER EMPLOYEES AS NEEDED.

• ORDERED AND DISTRIBUTED OFFICE SUPPLIES WHILE ADHERING TO A FIXED OFFICE BUDGET.

• MANAGED OFFICE SUPPLIES, VENDORS, ORGANIZATION AND UPKEEP.

• DIRECTED GUEST AND ROUTED DELIVERIES AND COURIER SERVICES.

• OPENED AND PROPERLY DISTRIBUTED INCOMING MAIL.

• ANSWERED AND MANAGED INCOMING AND OUTGOING CALLS WHILE RECORDING ACCURATE MESSAGES.

• ORGANIZED ALL NEW HIRE, SECURITY AND TEMPORARY PAPERWORK.

EDUCATION

BACHELOR OF SCIENCE HEALTH MANAGEMENT:

CURRENT

ASSOCIATE OF HEALTH ADMINISTRATION: 2014

UNIVERSITY OF PHOENIX- PHOENIX, AZ

• 3.45 GPA

• THE NATIONAL SOCIETY OF COLLEGIATE SCHOLARS

• COURSE WORK IN BUSINESS ADMINISTRATION, COMMUNICATIONS AND ACCOUNTING

• MICROSOFT POWERPOINT CERTIFICATION TRAINING

• DESKTOP PUBLISHING WORKSHOP

• COURSEWORK IN ORGANIZATIONAL BEHAVIOR, COMPENSATION, LABOR RELATIONS AND RECRUITMENT

• MEMBER OF PROFESSIONAL WOMEN BUSINESS CLUB

HIGH SCHOOL DIPLOMA:

AVINGER HIGH SCHOOL- AVINGER, TX

1994

• CERTIFIED NURSE'S AIDE-NA00535425

REFERENCES

AVAILABLE UPON REQUEST

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