Customer Service Administrative Assistant

Susan Dunlap

*** ***** **, *******, ** ***** - 661-***-**** (C) -

*****.********@*****.***

Summary

Committed and motivated Administrative Assistant with exceptional customer

service and decision making skills. Strong work ethic, professional

demeanor and great initiative.

Highlights

Superb writer and editor

Deadline-driven

Strategic planning

Exceptional problem solver

Exceptional writing skills

Microsoft Office Suite

Experience

Verizon Wireless

July 2010 to February 2015

Customer Service

Bakersfield, CA

Maintained up-to-date knowledge of store policies regarding payments,

returns and exchanges.Prevented store losses using awareness, attention to

detail and integrity.Resolved product issues and shared benefits of new

technology.Managed quality communication, customer support and product

representation for each client.Guaranteed positive customer experiences and

resolved all customer complaints.Maintained adequate cash supply in cash

drawers in multiple checkout stations.Responsible for ringing up customers

in a timely manner and guaranteeing high level of customer service.Managed

cash stock and inventory balances accurately .Accurately logged all daily

shipping and receiving orders.Assisted customers in finding out-of-stock

items.Performed store opening duties, including counting cash drawers and

checking all equipment for proper functioning.Organized the store by

returning all merchandise to its proper place.Replenished merchandise

shelves with items from the stockroom.Processed merchandise returns and

exchanges.

Wireless Store January 2010 to June 2010

Sales

Wasco, CA

Participated in various incentive programs and contests designed to support

achievement of production goals .Took daily inbound calls and key-entered

orders, faxes, backorders and credit memos for assigned accounts and

clients.Consistently met and exceeded department expectations for

productivity and accuracy levels.

Kern High School District January 2009 to January 2010

Administrative Assistant Substitute

Bakersfield, CA

Managed the receptionist area, including greeting visitors and responding

to telephone and in-person requests for information.Drafted meeting

agendas, supplied advance materials and executed follow-up for meetings and

team conferences.Maintained the front desk and reception area in a neat and

organized fashion.Made copies, sent faxes and handled all incoming and

outgoing correspondence.

GoWireless

Sales April 2006 to November

2008

Bakersfield, CA

Participated in various incentive programs and contests designed to support

achievement of production goals .Took daily inbound calls and key-entered

orders, faxes, backorders and credit memos for assigned accounts and

clients.Consistently met and exceeded department expectations for

productivity and accuracy levels.

Education

University of Phoenix 2017

Bachelor of Science: Communications

Bakersfield, CA, USA

Marketing and Advertising coursework Communications, English and Journalism

coursework Coursework in Public Relations

Constant Contact

Skilled multi-tasker

Focused and driven

Dedicated team player

Positive attitude

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