SARAH FULWILEY

Administrative Assistant/Receptionist/Customer Service

**** ***** ***** *********, ** 28213 980-***-****

acowja@r.postjobfree.com LinkedIn URL

Qualifications Summary

l Administrative support professional offering more than ten years

expertise in a variety of customer service environments.

l Adept at working in fast-paced environments demanding strong

administrative, analytical, organizational, interpersonal, leadership,

verbal, written, and communication skills; ability to multitask.

l Committed to exceptional customer service and driven by challenges.

l Ability to maintain confidentiality, friendly, flexible, punctual,

dependable, professional demeanor and appearance, hardworking, and a

willingness to learn.

l Proficient user of Microsoft Office 2010 (Word, Excel, Outlook, and

PowerPoint); Mail Merger, Publisher, and Access (working knowledge).

Type 60 WPM.

Professional Experience

Life Insurance Producer/Agent, 2014 to PRESENT PRIMERICA FINANCIAL

SERVICES Charlotte, NC

l Responsible for helping clients put together a financial game plan,

eliminate debt, save

money, and plan for retirement.

l In-depth knowledge of insurance laws, regulations and processes.

l Ability to interpret insurance policies and insurance coverage; data

entry skills required.

Office or Administrative Support; Medical File Clerk, 2013 to 2013 ELITE

PREMIER STAFFING RESOURCES; PATTERSON POPE - NOVANT HEALTH (PRESBYTERIAN

AND ROWAN MEDICAL CENTER) PINEVILLE, NC

l Contracted to assist Novant Health and Health Information Management with

special projects.

l Utilized terminal digit filing system to sort and file backlogs of

loose sheets.

l Matched account information to ensure accurate filing of documents

inside medical records.

l Maintained lateral open shelves in a neat and orderly manner; checked

shelves frequently for misfiled medical records.

l Identified medical records, and sorted loose sheets alphabetically to

be sent to an offsite commercial storage vendor.

Office or Administrative Support; Data Entry Operator, 2012 to 2012

MILLENNIUM SOFTWARE INCORPORATED SOUTHLAND, MI

l Contracted to assist Consultants, Reporting Manager, and the IT

Department with an Integrated Merchandise Planning Solution Project.

l Entered numerical data by department, class, vendor, and location.

l Balanced worksheets for a six-month period via Statistical Analysis

System (SAS).

l PC proficient in Microsoft Office 2010 Excel. Utilized ten-key skills

via a numerical keypad.

Caregiver, 2009 to 2012 FULWILEY FAMILY CHARLOTTE, NC

l Cared for small children in my home; planned monthly menus and meals.

l Scheduled field trips to the library, playgrounds, parks, Aquatic Center,

and museums; responsible for transporting children to and from a day care

facility.

l Prepared children for pre-school and kindergarten; completed household

chores.

SARAH FULWILEY

Page 2

Professional Experience

Administrative Assistant, 1993 to 2009 Charlotte Mecklenburg board of

education Charlotte, NC

l Provided administrative/secretarial support in a professional office

environment for multiple departments. Coordinated with various staff for

operational support activities of the unit; served as a liaison between

departments and operating units in the resolution of day-to-day

administrative and operational problems.

l Recognized for providing exceptional customer service to staff,

students, visitors, and parents; demonstrated ability to communicate

both verbally and in writing.

l Oversaw Records Room (filing - numerical, alphabetical, chronological,

and subject), copying, computer skills, ordered and distributed office

supplies, record keeping, use of business machines, and data entry

skills; sorted and distributed mail.

l Balanced, generated, and completed state reports to assist Assistant

Principal and Principal with school management activities not limited

to, but included: state funding, calendars, schedules, mailing

databases, no show/dropouts, ten day statistical analysis, attendance,

admissions/withdrawals, inventory counts, and test score data.

l Receptionist skills: promptly answered, screened, forwarded calls to

appropriate personnel (staff of 135 employees) via multi-line phone

system, two-way radio, or intercom system; maintained the front desk and

reception area in a neat and organized fashion; greeted and escorted

visitors to staff members' offices and classrooms; responded to telephone

and in-person requests for information; scheduled appointments;

maintained visitors' log sheets; issued badges to visitors for security

purposes; and established professional relationships with visitors,

volunteers, parents, contractors, couriers, vendors, state and government

officials, and employees.

l Composed and distributed correspondence, reports, suspension letters,

and inter-departmental memorandums; ensured timely responses to a

variety of routine written inquiries; reviewed drafts and checked

documents for appropriate grammatical usage.

l Updated employees' addresses and phone numbers in HRIS system.

Education & Training

Investment Company/Variable Contract Products Limited Representative,

Series 6; Uniform Securities Agent, Series 63, 2015 KAPLAN UNIVERSITY -

SCHOOL OF PROFESSIONAL AND CONTINUING EDUCATION Charlotte, NC

Life Insurance Producer/Agent License, Life Insurance Pre-Licensing

Certificate, 2014 pRIMERICA FINANCIAL SERVICES UNIVERSITY Charlotte, NC

Computer Software Updates; Data Entry Skills; and Customer Service Skills,

2009 CHARLOTTE-MECKLENBURG BOARD OF EDUCATION PROFESSIONAL DEVELOPMENT

CENTER Charlotte, NC

Office Administration, 1991 BROOKSTONE College OF bUSINESS Charlotte,

NC

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