Customer Service Administrative Assistant Receptionist Data Entry
Resume:
SARAH FULWILEY
Administrative Assistant/Receptionist/Customer Service
**** ***** ***** *********, ** 28213 980-***-****
*************@*****.*** LinkedIn URL
Qualifications Summary
l Administrative support professional offering more than ten years
expertise in a variety of customer service environments.
l Adept at working in fast-paced environments demanding strong
administrative, analytical, organizational, interpersonal, leadership,
verbal, written, and communication skills; ability to multitask.
l Committed to exceptional customer service and driven by challenges.
l Ability to maintain confidentiality, friendly, flexible, punctual,
dependable, professional demeanor and appearance, hardworking, and a
willingness to learn.
l Proficient user of Microsoft Office 2010 (Word, Excel, Outlook, and
PowerPoint); Mail Merger, Publisher, and Access (working knowledge).
Type 60 WPM.
Professional Experience
Life Insurance Producer/Agent, 2014 to PRESENT PRIMERICA FINANCIAL
SERVICES Charlotte, NC
l Responsible for helping clients put together a financial game plan,
eliminate debt, save
money, and plan for retirement.
l In-depth knowledge of insurance laws, regulations and processes.
l Ability to interpret insurance policies and insurance coverage; data
entry skills required.
Office or Administrative Support; Medical File Clerk, 2013 to 2013 ELITE
PREMIER STAFFING RESOURCES; PATTERSON POPE - NOVANT HEALTH (PRESBYTERIAN
AND ROWAN MEDICAL CENTER) PINEVILLE, NC
l Contracted to assist Novant Health and Health Information Management with
special projects.
l Utilized terminal digit filing system to sort and file backlogs of
loose sheets.
l Matched account information to ensure accurate filing of documents
inside medical records.
l Maintained lateral open shelves in a neat and orderly manner; checked
shelves frequently for misfiled medical records.
l Identified medical records, and sorted loose sheets alphabetically to
be sent to an offsite commercial storage vendor.
Office or Administrative Support; Data Entry Operator, 2012 to 2012
MILLENNIUM SOFTWARE INCORPORATED SOUTHLAND, MI
l Contracted to assist Consultants, Reporting Manager, and the IT
Department with an Integrated Merchandise Planning Solution Project.
l Entered numerical data by department, class, vendor, and location.
l Balanced worksheets for a six-month period via Statistical Analysis
System (SAS).
l PC proficient in Microsoft Office 2010 Excel. Utilized ten-key skills
via a numerical keypad.
Caregiver, 2009 to 2012 FULWILEY FAMILY CHARLOTTE, NC
l Cared for small children in my home; planned monthly menus and meals.
l Scheduled field trips to the library, playgrounds, parks, Aquatic Center,
and museums; responsible for transporting children to and from a day care
facility.
l Prepared children for pre-school and kindergarten; completed household
chores.
SARAH FULWILEY
Page 2
Professional Experience
Administrative Assistant, 1993 to 2009 Charlotte Mecklenburg board of
education Charlotte, NC
l Provided administrative/secretarial support in a professional office
environment for multiple departments. Coordinated with various staff for
operational support activities of the unit; served as a liaison between
departments and operating units in the resolution of day-to-day
administrative and operational problems.
l Recognized for providing exceptional customer service to staff,
students, visitors, and parents; demonstrated ability to communicate
both verbally and in writing.
l Oversaw Records Room (filing - numerical, alphabetical, chronological,
and subject), copying, computer skills, ordered and distributed office
supplies, record keeping, use of business machines, and data entry
skills; sorted and distributed mail.
l Balanced, generated, and completed state reports to assist Assistant
Principal and Principal with school management activities not limited
to, but included: state funding, calendars, schedules, mailing
databases, no show/dropouts, ten day statistical analysis, attendance,
admissions/withdrawals, inventory counts, and test score data.
l Receptionist skills: promptly answered, screened, forwarded calls to
appropriate personnel (staff of 135 employees) via multi-line phone
system, two-way radio, or intercom system; maintained the front desk and
reception area in a neat and organized fashion; greeted and escorted
visitors to staff members' offices and classrooms; responded to telephone
and in-person requests for information; scheduled appointments;
maintained visitors' log sheets; issued badges to visitors for security
purposes; and established professional relationships with visitors,
volunteers, parents, contractors, couriers, vendors, state and government
officials, and employees.
l Composed and distributed correspondence, reports, suspension letters,
and inter-departmental memorandums; ensured timely responses to a
variety of routine written inquiries; reviewed drafts and checked
documents for appropriate grammatical usage.
l Updated employees' addresses and phone numbers in HRIS system.
Education & Training
Investment Company/Variable Contract Products Limited Representative,
Series 6; Uniform Securities Agent, Series 63, 2015 KAPLAN UNIVERSITY -
SCHOOL OF PROFESSIONAL AND CONTINUING EDUCATION Charlotte, NC
Life Insurance Producer/Agent License, Life Insurance Pre-Licensing
Certificate, 2014 pRIMERICA FINANCIAL SERVICES UNIVERSITY Charlotte, NC
Computer Software Updates; Data Entry Skills; and Customer Service Skills,
2009 CHARLOTTE-MECKLENBURG BOARD OF EDUCATION PROFESSIONAL DEVELOPMENT
CENTER Charlotte, NC
Office Administration, 1991 BROOKSTONE College OF bUSINESS Charlotte,
NC
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