Customer Service Insurance Agent

Konasha Murphy

*** *********** ***** **** ****, SC, 29732

Mobile: 803-***-****; E-mail: **********@*******.***

OBJECTIVE

Seeking to obtain a position where my education, customer service experience and skills can be utilized

in a productive manner for both parties.

SKILLS.

• Strong team and independent leader ship skills.

• Great customer service and sale experience.

• Expertise in handling high volume calls and multitask duties at a large business company.

• Professional communication skills both oral and written.

• Proficient typing skills and in depth knowledge of Microsoft office software.

• Possess strong problems solving skills and ability to tactfully handle difficult situations.

EDUCATION

Webster University, Columbia, SC 2003-2005

Master of Arts (M. A.) Professional Counseling

University of South Carolina, Columbia, SC 1999-2003

Bachelor of Arts (B. A.), Psychology minor Social Work

PROFESSIONAL EXPERIENCE

Aerotek Staffing-Convergys, (Blue Cross Blue Shield) Charlotte, NC

Licensed Health Insurance Agent (seasonal position) October 2014-Feburary 2015

• Worked in a call center environment to sell individual health insurance plans.

• Informed clients on essential health benefits that are coveraged under different insurance policies.

• Assisted customers in applying for government assistance to lower their monthly premium.

• Focused daily on reaching the company sales quota.

Connextions Inc., (United Health Care) Charlotte, NC

Licensed Health Insurance Agent October 2011- October 2014

• Completed different projects at an insurance company.

• Sold insurance products and Medicare plans to individual and group employees.

• Completed health risk assessments with clients and contact them and their medical providers to schedule

Annual wellness exams.

• Attended and participated in regular trainings, meeting and workshops to learn different job

projects.

• Adhered to HIPPA laws to keep clients personal information confidential.

ARJ LLC, Charlotte, NC

Licensed Therapist, Population: Adolescent-MH/DD/SA March 2011- February 2013

• Provided individual, family and group therapy to clients approved to receive mental health services.

• Linked clients to educational and employment resources to help reach their career goals.

Department of Social Services, York, SC

Human Service Specialist II November 2006- September 2009

• Provided treatment services to parents/caregivers to prevent or address issues of child abuse and

neglect.

• Opened and discharged cases.

Randstad Staffing Agency

Colonial Life Insurance Columbia, SC

File Record Clerk March 2003

• Performed general office duties such as typing, operating office machines, and sorting mail.

• Provided detail accuracy on administrative duties.

RBMG Mortgage Company Columbia, SC

Data Entry/Customer Service Specialist January 2001-Feburary 2003

• Entered mortgage loan information in different software applications.

• Sent out letters providing the amount of mortgage payment owed and deadline date to clients.

• Filed/purged records in the storage room.

LICENSES AND CERTIFICATIONS

Licensed Health Insurance Agent

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