Customer Service Project Manager
Resume:
David Darwent
Spring, Texas 77379
Phone # 832-***-****
E-mail *********@*****.***
OBJECTIVE
Obtain a position of Project Management and or Field work where I can maximize my skills,
quality assurance, program development, and training experience.
SUMMARY OF QUALIFICATIONS AND SKILLS
Experience and knowledge in all aspects of Managing a ILI Service Center in addition to an
oilfield machine shop; specializing in fabrication and maintenance of various oilfield related
equipment and oilrigs; including all factors of Administration, Logistics, Personnel, and Public
Relations.
Represented two major U. S. Petroleum Service Companies in Peru S.A.
Experienced in the use of Microsoft Office, Excel, Word, and Inventory Pro (Claris).
Bilingual: Spanish/English, American Passport.
PROFESSIONAL EXPERIENCE:
Project Manager: NDT Global Systems
March 2013 – Feb. 2015
Plan, coordinate and control Pipeline Inspection projects in accordance with established company
policies, procedures. Monitor safety and quality programs. Assist with the integration of ILI data
DQA with Germany. Responsible for keeping track of project’s progression from start to finish and
submitting weekly reports to C.O.O. Responsible for invoicing clients based on the completeness
of scope of work specified per contract. Develop trends and determine the projected date of
project’s completion and final cost.
Feb 2009 – 2013: TDW INC., Houston, Texas
ILI - Houston Service Center Manager: Manage all ILI operations in the region in a highly
professional and customer focused way in accordance with customer requirements and TDW
standards.
Plan, direct and coordinate all activities of the ILI Field Operations department in a manner that
results in the achievement of assigned objectives.
Reviews with the Project Manager the customer requests from a technical point of view and
confirms the feasibility of the operation, involves the Engineering department if needed.
Provides technical support to ILI Technicians when needed & project management support on ad
hoc basis.
Ensures Technicians have the required certifications/skills to execute the assigned operations,
Liaises with FEAP Operations Management to ensure availability of the tools/resources as per
project requirements.
Monitor the use of ILI equipment and FT occupational rate to ensure the execution of the
interventions and delivery of inspection report according to the established planning.
Ensure the planning of the job execution within contractual delivery times and specifications,
monitors lead times and takes corrective, actions when necessary.
Oversee all ILI Services' projects to maintain schedules to meet with customer requirements.
Remain current on new developments, policies, and procedures relating to equipment and
operational and maintenance techniques, and implements changes as necessary.
Select, evaluate, motivate and develop employees to ensure a qualified workforce necessary to
meet company objectives.
Set personal objectives, provides fair and constructive feedback, assesses accurately employee
performance, training needs, areas for improvement and possibility of future growth within the
organization, and ensures training & development needs are addressed.
Develop a positive team dynamics to ensure high performance. Lead the continuous
improvement process for my team.
Feb 2008 to Feb 2009: TDW- MAGPIE SYSTEMS, HOUSTON, TEXAS
Global Field Support Specialist. Ensures Regional compliance for execution and
documentation of all procedures used to build, test and certify inspection tools used in the
pipeline inspection projects.
Provide periodic audit of services center operations to ensure compliance with approved
company practice and procedure.
Coordinate with Field Supervisors and Operations Managers to ensure a qualified staff through
creation and implementation of training curriculum and certification programs.
Provide onsite field project supervision for practical applications qualification and approval for
Level I ILI Tool Operator certifications.
Provide technical support and direction for configurations of ILI Tools
May 2006 to Feb 2008: TDW-MAGPIE SYSTEMS, HOUSTON, TEXAS
Equipment Coordinator: Plan and direct daily activities according to technician’s schedule,
including overseeing day-to-day service operations within area of assigned responsibilities.
Coordinate all aspects of logistics and Service Center support for Domestic and International In-
line inspection projects and equipment. Ensure that established quality control processes,
procedures and documentation for tool build and testing were completed and all required tools
and equipment were ready for the next scheduled mobilization.
Work on a daily basis with the Service Center Supervisor and the Scheduling Department to
make mobilizations materialize as planned.
Spearheaded the Equipment consolidation effort to streamline tool shipments for the three
Service Centers in North America.
December 2003 to May 2006: TDW-MAGPIE SYSTEMS, SALT LAKE CITY, UTAH
Field Tech Level 1: Operate In-Line Inspection tools from 4” and larger utilizing magnetic flux
leakage. MFL inspections are used to detect, locate, and characterize metal-loss and other
anomalies in natural gas-transmission pipelines. Evaluate Right ways and build tools according to
the customer’s questionnaire prior to launch.
October 2001 – 2003: FABCON, GREGORY, TEXAS
Purchasing Manager: Manage all aspects of procurements including shipping and receiving.
Ensure that all materials are purchased and received in a timely manner for fabrication, to
facilitate on time delivery.
March 1994- 2001: OPERACIONES MARINAS, TALARA, PERU, SOUTH AMERICA
General Manager: Manage all operations relating to Administration, Logistics, Personnel, Public
Relations, Customer Service and Accounting.
Opened up a Branch to this office located in Iquitos, Peru and managed both operations.
Increased revenue by 70% .
Streamlined procedures, worker productivity, and Warehouse / logistics system and introduced
computer software enhancing customer service. I also established specific guidelines and goals
to insure customer satisfaction, quality and control.
March 1995 -2001: Co-representative of Wilson Supply a Unit of Smith International,
Talara, Peru S.A.
Responsible for maintaining current clients and seeking out new clients who will benefit from
purchasing various oilfield related equipment and parts through Wilson Supply. March 1986 - April
1994: Whitmier Distribution, Sylmar, California
January 1987-March 1994: Cardinal Health Care, Sylmar, CA
Administered the Customer Service Division of "Returns". Initiated and approved credits for
various Health Care Centers and Hospitals; Insured quality control and customer satisfaction by
implementing a "24 hour" turn around time in responses and credits.
January 1992 - December 1986: Marine Drilling Company, Houston, Texas
Performed Roughneck and Roustabout duties aboard the J. Storm IV Jack up rig in the Gulf of
Mexico.
EDUCATION
1981-1983 – Kilgore Del Mar College, Texas
Liberal Arts Curriculum
1986 – 1992 - Lancaster College, Pierce College, California
History, Liberal Arts and Political Science Curriculum.
References available upon request
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