Customer Service Management

Email: *************@*****.***

Sara DeSilva

**** *********** *****

Katy, Texas 77449

Experience

*/**** - ******* ****** ********** Lynn, MA

Assistant/ Secretary

OceanShores

*/**** - **/*014 Showcase Cinema Woburn, MA

Concessionist

Education

9/2011 - 6/2015 Northeast Metro Tech HS Wakefield, MA

Career/Technical

COSMETOLOGY: Technical Training and Competencies:

GRADE 10: Instruction on: wet hairstyling: shampooing, conditioning, basic haircutting, temporary hair coloring, finger waving, roller sets, pin curl placement, braiding and comb outs. Blow Drying: round brush styling, iron curling, comb-outs, wig and hairpiece styling. Facials: eyebrow shaping, waxing, manicuring, pedicuring and make-up.

GRADE 11: Instruction on: salon management, chemistry, chemical hair relaxing, thermal hair styling, roller sets, blow drying, haircutting, permanent waving, waxing, advanced skin care and basic hair coloring, clinic/salon management, junior portion of Junior/Senior project.

GRADE 12: Preparation for the Massachusetts State Board Exam. Instruction on: salon management/Senior Project, chemical hair relaxing/reconstruction, facials/skin care/cosmetics, hair coloring/special effects, color analysis, sterilization/sanitation, haircutting, clinic/salon management, electricity, client procedure/conduct, anatomy/physiology, salon management, State Board Review/CD review; completion of Junior/Senior Project.

EMPLOYABILITY SKILLS: Training at all grade levels emphasized the importance of desirable employability skills such as: communication, critical thinking, positive work behaviors; exposure to business, management and entrepreneurship practices, labor laws, legal and ethical considerations, industry standards and the underlying principles of technology.

Skills

Computer Skills: Microsoft, Powerpoint, Internet

OSHA 10 Hour Certification/Pending

Problem Solving

Awards/Honors

1/2014 Employee of the month showcase cinemas

superior job performance and professionalism

References

Available upon request.

Contact this candidate