Software Quality Assurance Analyst

DIONISIO CASTRO

***** ** * ** ***** Springs, FL 33071

Phone 954-***-****

Email *******@*******.***

Languages - English and Spanish

Software Quality Assurance Analyst II

Over 16 years' experience in Software Quality Assurance and testing of

Client/Server, Windows based, Web Services, Web based applications (SaaS

using Sales Force platform).

Extensive experience in performing Manual testing, Automation testing,

Black Box, White Box, System integration (PBX, IVR, CTI, 3rd party

software), End to End System, functional, unit, regression testing and Data

Validation by running queries in database.

Identify defects, track defects and work closely with developers to remedy

defects.

Knowledgeable of all phases of Software Development Life Cycle (SDLC), SQA

Methodologies; Waterfall, Agile.

Review and analyze Business, Functional and Technical Requirements to

provide testing estimates, test plans, test cases.

Always looking for process improvement opportunities and how best to

implement the changes.

Experienced in Release Management, 9+ years, working closely with IT teams;

Dev, DBA, QA, Windows Enterprise System Engineers, project managers and

business stake holders to achieve project goals and ensure successful high

quality releases.

Accustomed to working in a fast paced environment, to support both internal

and external client needs, testing, Release Management and Vendor/Partner

Management.

Skills Summary:

. Software Development Life Cycle

. Testing (Manual, automation, SalesForce)

. SalesForce Administrator (beginner)

. ReleaseManagement for SalesForce

. Release Management

. Defect/Bug Tracking

. Test Strategies & Coverages

. QA Testing & Methodologies (Waterfall, Agile)

. Test Plans, Test Cases

. Performance/Load/Stress Testing

. Report testing

. HP LoadRunner

. HP Quality Center

. Analyzing Functional Requirements

. Regression & Negative Testing

. Vendor/Partner Management

Professional Experience

Alorica Aug 2008 to Feb 2015

Alorica is a leading business process outsource (BPO) provider of

customer management solutions, providing Customer Management and Sales

& Marketing solutions for leading brands such as: Altria, AT&T,

American Express, Direct TV, Citibank, College Board, HP, Costco,

Delonghi, Vonage, Verizon Wireless, AARP, and Guthy Renker etc...

Technical Quality Assurance Analyst II / Release Management / Partner

Management

Perform Software Testing and quality assurance of web based CRM

applications that resided in Weblogic 10 servers, Galaxy Platform and

Sales Force platform, Crystal report testing, SSIS package and UNIX

batch jobs.

Manage all production releases; .NET, WebLogic applications, SAP

Business Objects 3.1 reports, database changes and Autosys batch jobs.

Assisted with SalesForce deployments of change sets from QA into

production.

Ran vulnerability security scans using Qualys for applications.

Partner Management - Handle procurement of products for client

applications, manage license renewals with vendors for IT software

used by client applications.

Key Achievement:

> Successful migration and testing of Directv OB Sales, Directv

Winback, Delonghi into Sales Force platform within a 4 month

period.

> Testing and release to production of several new applications into

the Galaxy platform within a short time frame with minimal issues

and client satisfaction. Amex Open, Amex OPUM, Amex GCP, Citibank

and Verizon Wireless Outbound.

> Testing in 2013 of Altria migrated from Weblogic 10 to Galaxy

platform which involved testing of the entire application in 3

separate phases, this was a year long testing effort that

encompassed all aspects of testing.

> All 2010 application production deployments implemented with no

issues.

> Updated Change Management Process for PRC, Ryla and Alorica to use

the Remedy platform and cross train their IT personnel.

> Trained as a Sales Force new Administrator on Sales Force Partner

training site.

PRC Jan 2006 to April 2008

Production Support Technical Analyst / Release Management

Support of production applications and programs, both internal and

clients.

Create and schedule UNIX backend processes in Autosys.

Manage and coordinate the release and deployments of applications,

reports, back end processes.

Administrator for Business Objects XI reports (formerly Crystal

Enterprise), Visual Source Safe, Mercury Quality Center and Load

Runner.

Key Achievement:

> Set up of Release Management process in the Production Support

Department.

> Trained and mentored other Production Support team members in the

Release Management process.

> Assisted in set up of separate release management process for SQA,

to better stream line testing process and time waiting on SQA

deployments.

> Cross train team members to handle administrator functions in

Visual Source Safe, Mercury Quality Center, Load Runner and

Business Objects XI (formerly Crystal Enterprise).

> Collaborated with Remedy programmers and other IT departments to

setup the Release Management process in Remedy to

improve process workflow, notification process and more accurate

reporting of releases.

PRC 1997 - 2006

Software Quality Assurance Analyst

Evaluate and test Application Software, Hardware and system software.

Conduct Software Testing and quality assurance of web based

applications.

Conduct tests: Functionality, Continuity, Performance, System

Integration testing and Usability and Interoperability between

different applications and systems.

Review Functional Requirements; create/execute structured test

plans for UNIX, Oracle, ASP and JAVA based applications. Perform

load/performance test using Mercury Interactive Load Runner.

Key Achievement:

> Performance load testing Kronos 5.1 upgrade for Business

Intelligence.

> Performance load test of the SUN / IBM 10G RAC for the Technical

Service Systems department, test load results allowed management to

purchase the better product.

> Incorporated structured testing for AT&T Fulfillment Systems

resulting in cost savings to client and PRC.

> Successful migration of applications from Weblogic 6.1 to Weblogic

8.1

> Lead tester for PRC's Business Intelligence (ERP).

> Successful rollout of large scale projects such as AARP and Philip

Morris.

> Successful rollout of HouseHold Credit Services project - Deployed

into production with a number of milestones: PRC CRM V4.0 w/SQL

Server, Survey Module integrated with Advanced Scripting Engine

(JGo version), PRC FAQ Module w/ SQL Server.

PRC 1991 to 1997

Telemarketing

Supervisor AT&T's Unclaimed Abandoned Property

project managing 30 agents.

Supervisor for shared floor handling multiple Pharmaceutical

accounts

Supervised data entry for multiple clients.

Customer Service Agent

Education

Associate in Arts - Criminal Justice

Miami Dade Community College, Miami, Florida

Technical Knowledge of:

> Operating Systems - Windows 95/98, 2000/ NT / XP and 7, UNIX, MS

DOS

> RDBMS - Oracle 9i/8.x/7.x, SQL Server 2005, 2008, 2008 2,

MS Access

> Testing Tools - WinRunner, Test Director, Quality Center,

LoadRunner, QTP 9.2, NEOLOAD 3.2

> Languages - Shell scripting, SQL, SQL Plus, PL/SQL, SQR,

C, ASP, Java

Script, Visual Basics, HTML, JAVA, XML,

> Software - Microsoft Office (Word, PowerPoint, Project,

Excel), Qualys,

Exceed, Sql, Navigator, Remedy, Visio, Changepoint,

Clarizen, Lync

> GUI - Visual Basic, Oracle Forms, Developer 2000

> Application Servers - Web Logic Apache, IIS Server, Windows 2000

/2003

Servers.

> Web Applications - JSP, ASP, J2EE, Silverlight, .net

> Sales Force Cloud Platform

> Crystal Reports - Business Objects XI, SAP Business Objects 3.1

Training

Sales Force beginning Administrator - online Sales Force Partner

training

> Qualys ( security vulnerability scans) - Inhouse with IT Security

HP Mercury Test Suite 6.0 - TBI Learning Institute

HP Win Runner

HP Load Runner

HP Quality Center

Project Management 98 Advanced - Executrain (Ft Lauderdale

location)

Introduction to Lotus Notes - Data Solutions Corp.

ERWIN Data Modeling - PRC Seminar Series

IT Infrastructure - PRC Seminar series

UNIX

SQL Server

Oracle Forms

Autosys (automated job control system)

DOC1 (a multi-platform suite of software products used by Laser

operations for fulfillment)

Solomon (order processing and inventory control software)

Management Courses - Courses taken

internally through PRC University (PRC's internal training

classes).

HP Quick Test Pro

NEOLOAD 3.2

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