Customer Service Sales

MICHAEL C. AMADI

**** **** ******'s Pkway

Norcross, Ga 30092

678-***-****

********@*****.*** [pic]

. Executive experienced in general sales, quality assurance, mortgage

loan origination and processing, legal process, public policy matters,

negotiation, technical management, marketing, customer service,

business/product development, conflict Resolution, public speaking,

and claims investigation and information technology.

. Skilled negotiator with track record of forging corporate-level

strategic partnerships to drive long-term business growth.

. Results-Oriented leader who consistently surpassed objectives by

building top performance area sales and technical teams

. Adept Strategist with keen knowledge of Mortgage Banking, Real Estate

management, resolution of fair lending complaints, Mortgage Fraud,

Regulation, Loan Modification, Recovery, Loss Mitigation, Foreclosure,

Pipe Line Management Underwriting and Closing

. Residential and commercial loan origination and finance- Independently

interview, review, process, underwrites, and approve or deny mortgage

loan application.

. Examine and analyze credit reports, perform financial and credit

analyses, risk analyses, reviews mortgage loan files for compliance

with fair lending laws and ability to interpret and apply regulation,

guidelines and procedures

. 75% increase in sales productivity through new sales incentive

programs

. Recruited and train officers, conduct background checks, scheduling,

and administration of assessment tests, drug screening and assisting

with the fingerprinting process as well as working knowledge of HS

policies, procedures and termination of employment process.

. Working knowledge and experience with ground transportation

operations.

. Worked as an Investigator and Probation Intern at the Public

Defender's Office and Adult Probation and Parole Department

. Attended Negotiation and Mediation Residency program

. Trained in group facilitation process and conflict resolution

. Public speaking at workshops, trade shows, conferences and seminars.

. Loss prevention experience in a retail setting and other business

setting.

. Over eight years of transportation working experience

. Workforce Management.

. Worked in EPIC roll out for a healthcare company.

PROFESSIONAL EXPERIENCE:

2013 - 7/2014 COMCAST CORPORATION, (TELECOMMUNICATION) Smyrna, GA

Coordinator Technical Product Sales

. Responsible for the facilitation of Business Class customers orders

from order submission through installation. Works on straight forward

tasks using established procedures.

. Ensure contracts meet all submission criteria and compliance and

approve or reject contracts as appropriate.

. Answer and troubleshoot questions related to known and potential

defects within Collection processes.

. Review contract and validate services with customer to ensure

accuracy. Serve as a primary interface with identified customer

IT/technical personnel/vendor/VAR.

. Provide unbiased communications of findings, observations and risks to

managers while maintain complete confidentiality.

. Navigates through multiple systems to build, track, investigate and

monitor orders. Interface with various levels of sales, operations,

engineering, construction and other functional groups to ensure order

flows appropriately.

. Customer Service, Call Center, Quality Assurance and research

2012 - COMCAST CORPORATION, (TELECOMMUNICATION) Alpharetta, GA

Representative Telesales

. Makes outbound calls to existing customers to sell products such as

High Speed Internet, CDV, or Video service as well as displays a

strong focus on goal achievement and results. Generates prospective

customers through cold calling and closes sales generated by cold

calling by displaying excellent verbal and written skills. Qualifies

and follows up with sales leads. Keeps up-to-date with industry

knowledge, as well as the competitive posture of the Company.

. Selected as a member of a Focus Group that advised the Telesales

Department on ways to improve sales.

. Awarded and recognized as one of the top produces in the Telesales

Department

. Working knowledge and experience with telecommunication billing

system.

2010 - 2012 World Financial Group, Alpharetta, GA

Benefit/Registered Representative

. Assist individuals and families plan for their financial future,

including debt management through debt consolidation with the ultimate

goal of debt elimination

. Work hand-in-hand with clients to identify products and strategies

that match their financial goals.

. Share with clients how to use a proper financial education to provide

a solid foundation upon which they can build their dreams/retirements

2004 - 2010 Bridgeport Financial Mortgage, LLC, Tucker, GA

Sr. Manager

. Managed day to day operation of a Mortgage Brokerage Company.

. Worked with title companies, agents, vendors, banks, contractors, home

inspectors and working knowledge of REO portfolio.

. Negotiated credit delinquencies on behalf of my clients with

collection agencies, handle bankruptcy programs, loss mitigation,

settlement negotiation, payoff calculation, restructure payment plans

and evaluates performance. Review realty contracts, quality assurance

and regulatory compliance of mortgage banking laws.

. Consulted one-on-one with new and existing customers.

. Coordinated mortgage fraud investigation based on working knowledge of

Fannie Mae's guidelines and products. Ordered appraisal, consulted

with attorneys, monitored case progress and resolution of problem, as

well as made effective recommendation.

. Managed and conducted contract negotiation, acquisition and

procurement of goods and services through persuasion, tact, courtesy,

diplomacy as well as high-level presentation, public speaking and

training.

. Managed the process for developing operational risk policies,

workforce management, scheduling, quality control and procedures as

well as maintains record retention guidelines and regulatory

compliance.

. Supervises, directs and evaluates assigned staff, handling employee

concerns and problems, directing work, counseling, disciplining, and

completing employee performance appraisals.

. Responded to telephone and e-mail inquiries and complaints from

borrowers, financial institutions, state offices, industry groups,

settlement service providers, property developers and other

stakeholders in the industry.

. Engage in communications with customers, third parties such as,

Attorney's to investigate and resolve complaints.

. Evaluated and anticipated customer needs, responded to customer

requests, and maintained customer relationships.

. Consistently increased sales territories and company profit by using

innovative techniques, creative strategies, and leadership skills to

market products and services.

. Managed the design, development and implementation of learning

programs to enhance skill sets of sales and support staff while

expanding the company's repertoire of offerings and services.

. Approached each design and development project using proven

instructional design techniques together with sound projects

management skills.

2003 - 2004 Mass Financial, Brockton, MA

Mortgage Consultant

. Originated and process commercial and residential mortgage loans.

. One-on-one consulting with potential customers or borrowers.

. Examine and review credit loan documents for completeness, accuracy

and make decisions.

. Review and evaluates complex mortgage and real estate deals and make

recommendation.

2000 - 2002 RCN Corporation, Telecommunication Company, Boston, MA

LAN Administrator

. Configured servers and workstations by performing installation,

address Build, build static IP, maintenance, QA and performed all

system scheduling, desktop support and fault isolation.

. Procured desktop and laptop computers from vendors, ghost or image,

configured, set-up, created user accounts, access rights and

permission, administered employee accounts, documented network and

server requests in a manner that minimized interruptions to employees'

ability to carry out critical business activities. Planned and

scheduled the installation of new hardware, operating systems and

application software.

. Helpdesk Management, Asset Management, supports remote site and Worked

with Vendors and supplies.

. Worked on assigned projects, Team work, trained users, and client and

customer relations.

. Test, Supports, Diagnosed and troubleshooting hardware/software and

all related system and Ethernet backbone support. Update and document

all network and domain configuration, backups, printers/servers.

. Knowledge of a wide range of test equipments such as, fluke, Watt

meters, Bert Testers, STEP-8 and others.

. Assist users with analyzing products and services, hardware and

software evaluation, selection and acquisition and recommending new

products and services.

. Configuration, testing, installation, faultfinding of satellite and

telecommunication systems.

. Supported web applications based on familiarity with network (LAN,

WAN, MAN & VPN) architecture and maintenance. Conducted physical

inventory of all desktop, laptops, printers and other hardware

equipments in assigned coverage area.

. Reviewed procurement requests for accuracy, applicability and made

recommendations. Created and implemented network procedures in other

to maintain data security and privacy, through permissions

. Tested and installed system modifications and upgrades such as hot

fixes and patches. Installed printer servers, file servers, updates,

and provided analysis and evaluation of computer hardware, peripheral

equipment, system software, and other application.

. Track the status of requisitions and orders using automated, manual

files or through contacts with vendors. As well as ensures compliance

with applicable acquisition policies and procedure.

. Receives, stores, fulfils, ships, analyses both internal and external

customers requisitions as well as working knowledge of billing

systems, mintek scanning software and other computer software's.

EDUCATION:

. Creighton University, Omaha Nebraska

Negotiation & Dispute Resolution (Graduate School On-going)

. University Of North Carolina Charlotte

BS in Criminal Justice

. Clark University, Braintree Massachusetts

Certificate in PC Services & Support Specialist

. Computer Training Solutions, Sherman Oaks, CA

NT Administration Certificate with MCSE, MCP+I, MCP

. Lee Institute of Real Estate, Brookline MA

Diploma in Real Estate Principles & Practice

OTHER:

. Member Atlanta Business League.

. Member Associate Certified Fraud Examiner (ACFE).

. Past Member Georgia Real estate and Investment Association

Atlanta.

. Past Member North Carolina Student Legislator University of

North Carolina Charlotte Chapter.

. Mortgage Banking Software - Genesis, Calyx, Fannie Mae DU &

Freddie Mac LP

. MS Office Suite, SMS, HTML, Windows NT, Windows 95, 98, 2000,

XP, Dell & HP Servers

. Word Perfect, Lotus Notes, Comtrac, Sales force, Workbench,

ERONE, Vision, ACSR, CSG, Norton Ghosting, Msproject, Citrix,

Oracle Financial, PeopleSoft

. Adobe, ICOMS, Procom Plus, Amdocs, Visio, CSAR, Xpercon, Norton

Bios Fix, Norton Anti Virus, VPN and Fiber Optics.

. Hub/Switches, Ethernet, Scanner, VSAT, ISDN, PBX, SONET, ATM,

CSU/DSU, UPS, TCP/IP, DNS, Cisco Router, Fluke, STMP-8 Test

Equipment, Radio Systems.

Contact this candidate