Customer Service Account Executive

DAVID SHINE

** ******* ****** *******, ** ***** Phone: 203-***-**** ********@*****.***

OPERATIONAL MANAGEMENT & LOGISTICS SPECIALIST

Award winning and strategic Management Professional with proven record of success restructuring and coordinating multiple functions to

operate as one successful unit towards achieving company goals. Highly skilled in organizing, planning and executing multiple projects

i n a fast paced and deadline driven environment. Exceptional interpersonal and communication skills evidenced in cultivating and

maintaining loyal customer relationships. I nteractive leader and enthusiastic team member with ability to lead by example and

e ncourage cohesion, communication and project engagement co-workers, management and clients .

AREAS OF EXPERTISE

Operation Restructure/Coordination Team Development / Leadership Document / Data Management

Project / Budget Management Cross Functional Collaboration Inventory Tracking

Strategic Planning Reports / Presentation Oral / Written Communication

Supply Chain Management Resource Identification / Allocation Safety / Industry Compliance

Process Plan / Execution Client/Vendor Relations Problem / Conflict Resolution

Computer / Software Skills: Microsoft Office Word, PowerPoint, Excel, CDS, Quoting Software

PROFESSIONAL EXPERIENCE

ASSISTANT STORE MANAGER, TARGET, 2007-PRESENT

Recognized as district top performer 10 times

Won every company contest for Operations during time with company at both the district and group levels.

Operate and manage logistics process for a store which generates $67 Million per year in sales

Lead logistics process for highest volume store within state of CT

Opened a bi-level store with green operations cores for the first time in New England

Managed and accomplished a sales growth of 10 – 14% for last 4 years

Achieved district record highest level of safety incident free days

Designated as lead Project Manager in restructuring and redeveloping CT store chains

Planned and led CT store remodels from general merchandise to P-Fresh section

Led district with company best team results

Serve as District Captain for Operations, Inventory, Assessments and Safety operations

ACCOUNT EXECUTIVE, NEW CENTURY MORTGAGE, 2006-2007

Researched industry, market and consumer trends to identify revenue opportunity and penetrate local mortgage markets.

Meet and exceed company revenue goals consistently

Took initiative to salvage and rebuild broken relationships with disgruntled brokers.

Oversaw the entire loan process to initiation to funding.

ACCOUNT EXECUTIVE, BNC MORTGAGE/FINANCE AMERICA, 2005-2006

Initiated and maintained strong loyal customer relationships through due diligence and attentive customer support.

Recruited, signed up and trained new brokers in effective research, marketing and customer service strategies.

Penetrated local mortgage markets contributing to annual revenue growth.

ACCOUNT EXECUTIVE, AMERIQUEST MORTGAGE, 2004-2005

Originated an average of $1.3 Million per month in loans

Entrusted to spearhead new purchase program

Led company in revenue and volume resulting in recognition as highest producing area for 3 consistent months

Trained account executives in loan underwriting guidelines

ACCOUNT EXECUTIVE, ONE SOURCE MORTGAGE, 2003-2005

Responsible for and average of $ 1 Million per month in loan originations

Developed, coordinated and led charity campaign initiatives

Generated viable and productive leads primarily through referrals evidencing exceptional customer service

Leveraged relationships with Financial Planners, Accountants, Bankers, Realtors and Attorneys instrumental in successfully

penetrating markets

OPERATIONS MANAGER, METLIFE FINANCIAL, 2002-2003

Led office in generating close to $3 Million in first year commissions

Supervised operations and managed 120 active agents of a full service MetLife Office

Facilitated and encouraged strong working relationship between operations and sales force

Developed, Initiated and led various agent training programs

EDUCATION AND CREDENTIALS

BS, Business Administration, Southern New Hampshire University,

Life, Health and Annuities License; Series 7, Series 66 and Series 6 Certification

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