Customer Service Management

Jabar Lovette

**** ******* ******

Baltimore, Maryland 21214

(H) 410-***-****

410-***-**** ext 4446

Objective: To obtain full time employment in customer service and/or administrative assistance in a supportive team environment

Experience:

Chimes Liberty Club East April 2007 - Present

8515 Kelso Drive

Essex (Baltimore County), Maryland 21221

Receptionist - Responsibilities include answering incoming and inner office phone calls and routin g calls appropriately. Copy, collate, fax and scan documents for Liberty

Club staff and management. Record daily meeting minutes and transcribe for staff. Data entry, mail sorting, maintain office s upply inventory and all other duties as

assigned by management staff. Doing spreadsheets on the Excel program. Maintaining of the monthly absence waivers document for Mr. Szumla on e -mail. Greeting

visitors and give them a tour of the whole building. Improved writing and typing skills for e-mailing.

Chimes Bistro at Johns Hopkins January 2008 - February 2009

200 South Wolfe Street

Baltimore, Maryland

Cashier - Responsible for total cash handling and balance of drawer at the end of each shift. Answer incoming calls and take phone orde rs as well as counter orders.

Customer service duties to include providing information regarding menu items, pricing, as well as special orders. This was a temporary position to assist in another

department.

Hamilton Branch Library July 2001 - August 2002

Old Harford Road

Baltimore, Maryland

Volunteer - Assisted library patrons with check-in/check-out of materials; returned books to proper areas within the library; assisted library patrons in locating materials .

Skills: Proficient use of all basic office equipment and Microsoft software, to include copy machines, fax machines, multi line phone systems, shredders, Word and Excel

Education: Kennedy Krieger School - 2006 Graduate

References:

Laura Campos 8515 Kelso Drive Essex, Maryland 21221 410-***-****

Sherika Jackson 8515 Kelso Drive Essex, Maryland 21221 410-***-****

Eartha Harrison 8515 Kelso Drive Essex, Maryland 21221 410-***-****

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