Customer Service Management

Glynese Gray 301-***-****

**.******@*****.***

Objective: As a concierge with more than 5 years in my field I have prided myself on providing excellent

customer service. I am seeking a position where my initiative and dedication will be a foundation for

advancement and growth and rewards positive results, hard work, loyalty, and dependability in a team

environment.

Work History:

June 2011-Febuary 2015: United Dominion Realty Luxury Condominiums

Concierge

• Answered multi line phone system

• Received and distributed packages to appropriate employers and residents

• Greeted and registered vendors and visitors

• Provided services such as arranging transportation and dining in area for residents

January 2011-June2011: Employ R Staffing Solutions

Front Desk/Leasing Consultant

• Took perspective residents on tours of community

• Marketed community by posting on Craig list and other social networks

• Gave thorough information about the community including amenities, pricing, and availabilities

• Followed up with visitors to community via e-mail or call

October 2007-August 2009: Cavalier Cleaning and Environmental Services

Concierge/Security

• Assisted residents, visitors, and vendors with luggage or equipment

• Prevented Solicitors

• Responded to and followed up on residents’ complaints or service request

• Site manager for Ventana Condominiums

June 2003-September 2006: Beverly Healthcare Center

Receptionist

• Received phone calls determined the nature of the calls and directed callers to appropriate

department

• Guided visitors to where they needed to be

• Set up appointments for visitors and vendors

• Took down detailed messages for management

June 2000-June 2002: Hospital for Sick Children

Receptionist

• Planed events for the children such as June Fair and field trips

• Answered visitors inquiries about Hospital

• Sorted and handed out mail

• Sent faxes and e-mails out to management, vendors, and visitors

Skills

• Professional friendly helpful attitude

• Computer knowledge including MS word, excel, power point and basic typing

• Patient

• Multi-tasker

• Fast Learner

• Great organizational skills

• Outgoing friendly personality

• Great ability to understand customers’ needs

• Self-Motivated

• Strong communicator

Education

DuVal High School September 2002-May 2006

Personal Highlights:

• Trained and managed six employees

• Organized monthly meetings to discuss accomplishments,issues,and room for

improvement making communication between management and employers outstanding

• Redesigned all business forms,including timesheets,inventory sheets, and appointment

calendars in order to improve effectiveness and clarity with co-workers

• Resolved conflicts between management and employees

Contact this candidate