Customer Service Administrative Assistant

Harold J. Johnson

**** ******** ******, ***. * Los Angeles, CA 90041 Phone: 323-***-**** E-Mail: ******.*******@*****.***

Objective

Tech-savvy writer and communication specialist with a broad range of experiences including various customer service, quality assurance,

technical support, marketing and journalistic roles seeks an interesting, fun and challenging position utilizing a unique skillset.

Experience

Journalist, Boulevard Sentinel 2014 to Present

• Wrote and edited community news, attending neighborhood council meetings, public hearings, and other local events to gather

information and to interview community members for newspaper articles.

Background Actor, Various Film and Television Production Companies 2014

• Performed as a background actor for several different production companies, including CBS, NBC, ABC, FOX and Showtime.

Content Writer, LockerGnome, Inc. (LockerGnome.com) 2012 to 2014

• Wrote and edited content intended to entertain and inform technology enthusiasts, generating story ideas through a process of

research and team brainstorming. Established and maintained relationships with consumer technology manufacturers.

Various Temp Assignments 2000 to 2012

• Developed my skills through work experiences in variety of office environments. Positions included: File Clerk (Activision

Publishing, Inc.), Administrative Assistant (National Multiple Sclerosis Society), and Mailroom Clerk (Capital Group).

Customer Service Representative, Virgin Digital (VirginDigital.com) 2006

• Resolved customer issues. Researched billing errors. Tested digital music download service and digital music playback devices.

Customer Service Associate, Best Buy 2001

• Assisted customers with computer software, music, and other Media Dept. inquiries. Stocked items as needed.

Quality Assurance and SIG, j2 Global Communications 1999 to 2000

• As a member of the QA team, tested the product and recorded issues. As a member of SIG (the customer support team), developed

and maintained relationships with customers through telephone support (using the CRM application Kana).

Education

University of California, Los Angeles 1995 to 1999

Obtained a Bachelor of Arts in English.

Santa Monica College, West L.A. College, Calhoun College 2008 to 2012

Completed more than a dozen computer application, computer science, computer programming, and IT courses.

Skills

Microsoft Office Applications, Information Technology (IT), Customer Relationship Management (CRM), Type 70 WPM, Content

Writing, Social Media Expertise, Newspaper Writing, HTML and CSS, Computer Programming (Beginner-To-Intermediate).

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