Sales Manager
Resume:
TE R I A . BY R N E
Fort Mill, South Carolina 29708
*******@*****.***
SUMMARY
A goal-oriented and productive leader who loves to win. I have an inspiring approach to leadership
a nd take an objective and orderly approach to my work while driving performance. A dedicated
l eader with extensive experience in admissions, enrollment management, student recruiting, higher
education administration, student engagement as well as staffing, training, and motivating others. Possesses a
h igh level of success in performance management with a reputation for executing strategy and building
partnerships.
E XPERIENCE
DELTA CAREER ED UCAT IO N CORPORAT IO N, Charlotte, North Carolina
Regional Di rector of Sales; Performance Coach, 2013-2014
Managed all aspects of admissions across nine campuses at Delta for mid-Atlantic region . Held responsibility for working closely
w ith Director of Admissions (DOA), Campus Director, and admissions team in each campus. Uncovered and identified bottlenecks
w ithin department that prevented campus from achieving profitability.
• Coached DOA and delivered group training to teams depending on skill need.
• Used daily business reports and conversions to identify skill gaps. Provided coaching and training to lift skills.
• Communicated daily via email and led weekly teleconferences and webinars.
APO L LO GROUP, UN I VE RS I TY O F PH O EN IX, Charlotte, North Carolina
Regional Di rector of Sales; Performance Coach, 2009-2012
Functioned as regional liaison between Apollo corporate, directors of enrollment, vice presidents, and enrollment managers across
19 campuses in largest region at UOPX for Southeast region. Held responsibility for communicating policies and procedures,
business changes, and deploying regional initiatives to 19 campuses and online teams. Analyzed trend lines and conversions for
d iagnostic and coaching purposes to meet regional and campus goals.
• Coached campus leaders and increased performance. Followed up and ensured higher productivity as well as improved
efficiencies in every state.
• Implemented regional call strategy, resulting in 2% lift in conversions, and increased new enrollments across region.
• Oversaw regional training team and created monthly new advisor training curriculum and training manual for Southeast
region.
D i rector of Enrollment; A ugusta, Georgia, 2006-2009
Teri A. Byrne, 2
Built Augusta enrollment department from ground up to thriving campus with 11 advisors, one manager, and 1,000 students.
H ired, coached, and trained entire enrollment department on product knowledge, student service, enrollment processes, policies,
and effective time management practices. Implemented corporate initiatives by developing action plans and motivating enrollment
team to meet goals.
• Awarded Most Valuable Player award as number-one director of enrollment in Southeast region based on three consecutive
years of high-level performance.
• Exceeded monthly goals consistently as director of enrollment; recognized as number-one director in nation by averaging
150% of plan every month over 150 directors in entire company.
• Maintained highest enrollment rate in Southeast region and highest individual performance of eight students per month at
Augusta campus.
• Established business procedures and standards to achieve campus goals that led Augusta campus to profitability within six
months, a record for University of Phoenix.
E nrollment Manager/Counselor, D unwoody, Georgia, 2002-2006
Served as integral part of start-up team that launched new UOPX campus in Atlanta. Serviced students and collaborated with
campus leadership and faculty to build Atlanta campus as well as to expand to surrounding cities. Served as enrollment manager at
satellite campus in Atlanta to lead team and manage remote location.
WCW MONDAY NIG H T NI T RO T V CELEBR I T Y TI M E WARNER, A tlanta, Georgia, T V Host, 1997-2000. Traveled nationally to
A ND W IT H
perform on a weekly live television show as celebrity spokesperson, professional dancer, and actor. Completed interviews on radio
shows, made guest appearances on various television shows, and appeared in Time Warner movie.
EDUCATION
U N I VERSI T Y P H O EN IX, Charlotte, North Carolina
OF
M.B.A., 2013
AR IZONA STATE UN I VE RS I TY, Tempe, Arizona
B.S., Organizational Communication, 1989
PROFESSIONAL DEVELOPMENT
Situational Leadership E ffective Management to Personalities Kolb's Model, Compliance and Ethics P rivacy and
I nformation Security D iversity in the Workplace E motional Intelligence Leadership Edge Workshop D ISC Assessment
M anaging for Success and Coaching for Development Dale Carnegie Graduate
COMPUTER SKILLS
Teri A. Byrne, 3
Microsoft Office Suite
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