Customer Service Management

Active DOD “Secret” Security Clearance and Valid U.S. Passport

Home – 403 Boss ST #B,

C laxton, GA 30417

****.********.***@****.*** 912-***-**** Work -

Bagram, Afghanistan

Career Summary

Former U.S. Army T ransportation Management Coordinator (MOS 88N) with

F ifteen years of professional movement control and supply chain experience

i ncluding but not limited to freight, marine and flight operations in regards

t o planning and scheduling experience encompassing: material purchasing,

personnel transport and cargo delivery based on availability, inventory levels,

l ead times and mission requirements all supporting international supply

chain initiatives.

E ducation

Certificate of Completion – Transportation Coordinator’s Automated Information

M anagement System I I

Functional User and Management Coordinator

November 2011

Certificate of Completion – Technical Transportation of Hazardous Materials

A ugust 2011

Certificate of Completion – Safety Programs Afloat

A ugust 2008

Bachelor of Science- Fiorello H LaGuardia Community College

A pril 1999

Expected Completion via Distance Learning

P rofessional Development

Lean Six Sigma Green Belt Certification

December 2014

Expected Completion via Distance Learning

Experience

T ransportation Management Supervisor – Bagram, Afghanistan April

2014-December 2014

Responsible for managing unit redeployments for 75% of Afghanistan in addition to:

• Developing and administering logistics plans and schedules as they relate to

cargo movement inbound and outbound to ensure customer service and t ime

objectives are achieved.

• Assist company representatives and management on t ransportation matters.

• Supervises the IBS-CMM t raining and validates all Container Control

O fficers (CCO) readiness within RC East and North.

• Determines the mode of t ransportation for unscheduled moves weather by air

or ground methods.

• In tegrates learning from customers, competitors, operating entities,

d istribution, t ransportation, customer service and professional t raining to

continuously improve the company’s competitive position.

Movement Control Coordinator – Surface Deployment and Distribution

Command (SDDC)

December 2012 - Present

• Planned, coordinated and scheduled the movement of equipment and

personnel to new operating locations.

• Oversaw, maintained, purchased and accounted for inventory as well as

managed logistics personnel and system to conduct operations directed

related to the supply chain.

• Coordinated and supervised the movement of personnel and equipment via

f ixed wing f l ights, rotary (Helicopter) and through ground movements.

• Review purchase orders for completeness, accuracy and conformance with

established policies and procedures.

• Maintained records of purchased i tems, cost, delivery, inventory amount, and

approved bills for payments within limi ts of the delegated authori ty.

• Manifested and scheduled personnel for f l ights to both domestic and

i nternational locations.

• Supported all logistical functions required for the exporting and importing of

cargo and personnel to locations around the world.

T ransportation Management Coordinator – U.S. Army/USAR, Mul tiple

locations.

M

ay 2011 – Present

U.S. Army Non Commission Officer responsible for scheduling and selecting the

modes of t ransportation for personnel and equipment based on mission

requirements weather by air, ground, sea or rail.

• Sustained 100% t ransit visibili ty of cargo through Radio Frequency

I dentification (RFID) technology.

• Experienced providing solutions and answers to complex and unique logistic

s ituations involving storage, manipulation, movement, and control.

• Prepared movement documents and form for any type of shipment.

• Experienced in identifying logistical needs of the Department of Defense

(DOD), expertly developing dynamic logistical work processes to address

organizational goals and objectives.

• Successfully served as key contributor in the safe t ransportation of more than

400M worth of property, products and equipment worldwide over my time

served in the Mil i tary.

S kills

• Multilingual proficiencies in English, French, Creole, and Modungue.

• Managed all t ransport runs, supervised TC-AIMS and IBS-CMM operators.

• Flexible, excellent team player, good interpersonal skills and able to

contribute to teams.

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Access) and

H azmat Certifier.

• Expert in processing Transportation Movement Requests (TMRs), Logistics

Movement Requests (LMRs), Transportation Control Movement Documents

( TCMDs).

• Competently executes logistical administration including document

p reparation and review, data entry, complex filing, and generation of

operational reports instrumental to senior management.

Contact this candidate