Customer Service Data Entry

M a rilyn Ruth Jeffer s

* ** * * ** t h * * th E a st A ve nue, T ulsa, O kla hom a 74 1 1 4

Ce llphone : 9 1 8-8 9 6 -78 7 0, E m ail A ddr e ss: m a r ilyn4 5 5 @ya hoo. com

Qual ifi cations:

Highly personable Customer Service/Data Entry Professional with over 20 years of experi ence in account management

and call-center operations within the insurance, satellite, cell ular, computer, oil & gas, real estate, and medical

industries. Identifying customer needs and presenting appropriate company product and service offeri ngs. Experie nce in

customer service and telephone operations; handling customer inquiries, billing questions, and technical issues.

Knowledge of proprietary software used for data entry, retrie val, updating and maintaining customer data. Expertise in

resolving escalated customer service issues. General knowle dge of offic e equipment including computers, copiers, fax

machines, and 10-key calculators. Proficient with Windows 10/8/7/XP/Vista/DOS, Microsoft Offic e System,

Microsoft Outlook, Excel, Sims, Document Library, AS400 and Oracle.

Ex peri ence:

Data Index er/V eri fi er

07/2014 to 12/2014

Ex press Empl oyment Professional s (Get Imagi ng)

Analyzing scanned batches of legal documents/images for data entry. Indexing required data. Veri fie d completed

indexed/proofed documents for errors, making needed corrections.

Cl aims Represe ntati ve

03/2014 to 06/2014

Staffmark (Thri fty Dol l ar)

Assisted customers calli ng in to report rental vehicle accidents, theft, and towing of Dollar Thrifty rental cars. Submitting

initial damage/loss to claims department for processing. Checking status of pending/closed claims. Transferred customer

to their assigned Claims Adjuster for questions regarding the status and outcome of claim.

Seasonal Batch Associ ate

11/2013 to 02/2014

Ameri can Cancer Soci ety

Extract and sort lockbox mail content. Stage, create, and prep lock box mail batches. Prepare and register all event

donation batches & performs other related tasks. Prep accounts payable batch types for imaging. Perform all package

content separation tasks. Prepare and register all event data form batches for imaging. Prepare and register, (Batch Out),

all batch bank deposits.

Hel pdesk Cal l Center Anal yst

09/2013 to 11/23/2013

Smart IT Staffing ( Hewl ett Packard, OKC)

Assisting Arkansans in navigating the Medicaid Expansion Portal, helping them complete the Medical Frailty

Questionnaire via the online tool, and educating them on the program's eligi bility information. Assisted with basic

computer and internet technical support.

Invoice Auditor

06/2013 to 08/23/2013

El i te Staffing (McJunkin Redman)

Process accounts payable invoices. Data entry of at least 200 invoices a day. Audit vendor invoices for accuracy. Ensure

matching of invoice line items to purchase orders. Research and correct discrepancies, resolve matching and payment

issues. Apply vendor invoices to clie nt billing.

Customer Servi ce Represe ntati ve

M a rilyn Ruth Jeffer s

1 50 3 N or t h 6 7 th E a st A ve nue, T ulsa, O kla hom a 74 1 1 4

Ce llphone : 9 1 8-8 9 6 -78 7 0, E m ail A ddr e ss: m a r ilyn4 5 5 @ya hoo. com

01/2011 to 06/2013

MetLi fe-Insurance & Overl oad Staffing

Handled customer service inquiries via the telephone and resolved problems. Used computerized systems for tracking,

information gathering, and/or troubleshooting. Maintained quality service by followi ng policies and procedures and

reporting needed changes. Contributed to team effort by accomplishing related results as needed.

Data Entry Cl erk

03/10 to 05/10

Office Team Temps (Mi cahtek)

Transcribe IVR processed product orders, prayer requests, donations and special events through data entry directly into

the computer system.

Budget Customer Servi ce Represe ntati ve

04/09 to 10/09

Avi s Budget Group

Answered calls from Budget rental car customers concerning services, products, billing, and reservations. Handling

customer questions, complaints, and email inquiries. Maintaining a working knowle dge of all the companies’roducts,

p

services, and promotions offere d.

Shi ppi ng/Recei vi ng Cl erk

01/09 to 03/09

Manpower Temps ( Navi co)

Recei ving, stocking and sorting of incoming and outgoing products; operated a pallet jack.

Customer Servi ce Represe ntati ve

01/08 to 08/08

Gannett Newspaper

Answered customer requests and inquiries concerning services, products, billing, and delivery issues. Maintaining

working knowle dge of all company products, services, and promotions offere d. Making recommendations according to

customer’needs on upgrades and rate plans. Handling customer questions, complaints, and billing inquiries with the

s

highest degree of courtesy and professionalism.

Loan Processor/Data Entry Cl erk

03/07 to 06/07

Manpower Temps ( Ol d Republ i c)

Opened and sorted daily mail. Input proper insurance warranty information into the system for activation. Reviewe d

warranty contracts for proper documentation and compliance. Confirmed Insurance agreement is signed and has correct

lien holder. Communication with buyers to acquire additional information or signatures required prior to activating the

warranty. Dealer ships were contacted to retrie ve missing documents or proper signatures.

Work-At-H ome Phone Agent

12/06 to 01/08

West

Answered calls within my home from customers for various West projects, obtaining, entering data and verifying

customer information. Answered questions, resolved issues, explained sales features and offere d additional products or

services.

Techni cal Servi ce Represe ntati ve III

03/05 to 01/07

M a rilyn Ruth Jeffer s

1 50 3 N or t h 6 7 th E a st A ve nue, T ulsa, O kla hom a 74 1 1 4

Ce llphone : 9 1 8-8 9 6 -78 7 0, E m ail A ddr e ss: m a r ilyn4 5 5 @ya hoo. com

Di shNetwork

Answered inbound technical and customer service calls relating to satellite services, products, hardware

systems/accessories, and customer service inquiries regarding technical support, billing and general information requests.

Accuratel y responding to questions and assisting customers with product features, installation, setup, and

troubleshooting and of hardware operations.

Caseworker (Contractor)

05/02 to 01/05

Medi cal Thi rd Party Resources

Assisting ER and in house self-pay patients with acceptance in available programs through varies agencies, ( Medicaid,

Medicare, SSI, Disability, and Soonercare Programs). Representing Patient, providing agencies with requested

applications and needed information, and updating hospital (Meditech) with payment information, EOB’or request to

s

bill agency for payment to hospital. Hospital Expense Loans offere d to Patients. Completed wee kly and monthly financial

and billing reports; data entry.

Customer Servi ce Represe ntati ve

01/01 to 05/02

Ci ngul ar Wi rel ess

Answering customer request or inquiries concerning cell ular services, products, billing, and equipment. Maintaining

working knowle dge of all the companies’products, services and promotions offere d. Making recommendations

according to customer’ needs on features, accessories, upgrades and rate plans. Handling customer questions,

s

complaints, and billing inquiries.

Customer Servi ce Represe ntati ve

06/97 to 01/01

Deci si on One

Call managing and assisting managers and fie ld engineers with customer support on hardware repairs in a timely manner.

Updating customers for fie ld engineers on commits, defers and suspends. Updating Saber ( LMR) on delays, due to parts

and scheduling. Closing out service calls into the mainframe after Engineer completion of hardware repairs and or parts

replacement.

Educati on:

McLain High Scho ol

Tulsa Commun ity College

National American University

Contact this candidate