Customer Service Medical
Resume:
WENDY STABRAVA
Southfield, Michigan 48033
**********@*******.***
OBJECTIVE
Dedicated, service-focused professional seeking to transition into healthcare as a medical receptionist assistant.
H ighly motivated to launch medical career; future goals include education leading to NA certification and, ultimately, an RN license.
Reliable worker with the ability to learn new concepts and skills quickly.
Backed by a solid work history, reputation as a team player and passion for helping others.
Background includes experience caring for terminally ill cancer patient.
WORK EXPERIENCE
Travel Counselor
12/2005-05/2012, American Express Travel, Dearborn Heights, Mi
Received "exemplary" and "exceed expectations" ratings on all performance reviews. Cited for excellence in interpersonal
communications, teamwork, customer service, flexibility and reliability.
Demonstrated ability to interact with customers from diverse cultures and backgrounds.
Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-
win resolutions.
Commended for multitasking abilities; frequently assigned special projects.
Recognized for superior performance and dedicated service commitment.
Primary Care Provider
6/2006-present, Southfield, Mi
Shared joint responsibility (along with mother) for the care of terminally ill grandparent suffering from cancer.
L earned the basics of assessing patient vital signs under the tutelage of home healthcare nurse.
A ssisted home nurse and hospice staff with all aspects of daily care, including bathing, feeding and dressing.
H elped to ensure grandparents last year was as comfortable, dignified and enriching as possible
AFFILIATIONS
Melanoma, Volunteer 10/2004 - present
Coach soccer, basketball 1/2005-1/2010
EDUCATION
5/2004, National Institution of Technology, Southfield, MI
10/202, Colorado Mountain Collage, Vail, Co
Skills
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/6 years
Interpersonal Communications Expert Currently used/6 years
MS Outlook Intermediate Currently used/3 years
MS Word Intermediate Currently used/3 years
MS Excel Intermediate Currently used/3 year
Activities of Daily Living (ADL) Beginner +7 years ago/1 year
Quality Patient Care Beginner +7 years ago/1 year
Certification
CPR, First Aid
•
Dean’s list, Perfect Attendance Events coordinator
•
Brownie Leader AMFO board member
•
Contact this candidate