Facilities Manager

Jose A. Napoles

**** ***** *** . *********, ** .240-***-**** . **********@*****.***

www.linkedin.com/pub/josenapoles/2b/a74/656/en

SUMMARY

Professional Facilities Manager with vast experience in overseeing

operations with focus on strategic account management, business

development, sales & marketing and revenue management. My extensive

background cultivates over 27 years of Leadership and Management,

Administration, Facilities Management Operations and Project and

Construction Management Services.

Leadership experience includes managing, mentoring and training Army

battalions and brigades while serving our Country for 22 years in the Army

Reserves. I am also highly competent in asset management, vendor

management, energy management, contract management, strategic planning,

risk management, change management and finance and budget acumen.

Polished communications skills, problem-solving skills and agile adaptation

to change. Proven history of delivering strong financial results in past

roles. Exceptional leadership skills and behaviors demonstrating a track

record of developing teams and employees.

LEADERSHIP AND MANAGEMENT

. Provided the leadership, management and vision necessary to ensure proper

organizational controls, reporting procedures and strategically placed

personnel to effectively deliver best practice services in facility

management to customers and/or client.

. Recruited, trained, developed and supervised the facility engineers and

facility staff services coordinator and CMMM planner.

. Managed maintenance and landscaping contracts ensuring that the safety,

cleanliness and beauty of the campus and grounds were maintained.

. Coordinated and monitored all maintenance and repair activities conducted

by outside contractors or vendors by means of vendor management.

. Managed the coordination of staff training related to safety and

security; including development and continuity of appropriate response to

emergency alerts.

. Motivated employees for peak performance and creative thinking regarding

departmental operations.

. Maintained effective communication and positive relationships with both

internal and external clients.

. Demonstrated a commitment to facilities management.

. Managed all daily operations at Critical Data Center Facilities. Daily

operations included customer satisfaction, staff development,

regulatory compliance with (OSHA, EPA, NFPA, FDA, etc).

. Developed and Managed documentation of all standard operating

procedures (MOP-EOP-SOP-AP) and crisis management program and critical

facilities management programs, including daily monitoring protocols,

contingency action plans, critical contacts, maintenance schedules,

access logs.

. Managed both data centers and leveraged facilities in Charlotte, NC

and Boston, MA consisting of buildings, 225K sq. ft. a budget of $9.7

M with and proven cost savings.

. Managed and facilitated the integration of Global Real Estate services

including real estate transactions, planning, project management,

operations and other horizontal functions and services such as IT, EH&S,

Security and Risk Management therefore allowing identification,

assessment, and prioritization of any risk.

ADMINISTRATION

. Managed and facilitated the integration of Global Real Estate services

including real estate transactions, planning, project management,

operations and other horizontal functions and services such as IT, EH&S,

Security and Risk Management therefore allowing identification,

assessment, and prioritization of any risk.

. Managed and monitored facilities related vendor contracts.

. Maintained contact with directors, administrators, supervisors,

architects, engineers, and other personnel to facilitate the timely

completion of all projects and assignments.

. Ensured quality of contractual work and identify cost over runs, risk

management, reporting discrepancies to Project Director.

. Maintained accurate paper and electronic records for all building

operations, including supply inventories, reports, mechanical equipment,

purchase orders, warranties, parts lists, operating instructions, and

other documents pertaining to preventive maintenance and repairs

conducted.

. Created, revised and maintained program manuals, policies, procedures,

forms, emergency plans and procedures.

. Maintained facility reporting database via CMMS system.

. Assured timely communication with clients regarding changes in facility

maintenance schedules and/or activities via change management.

FACILITIES MANAGEMENT AND OPERATIONS

. Managed and supervised for all aspects of facilities management such

preventive maintenance on critical MEP equipment, mechanical plant

operations, facility renovations, custodial services, securities and

grounds by using key personnel and providing leadership and direction to

ensure efficient operation of these areas.

. Managed all capital improvement projects, supervised all vendors,

contractors and consultants.

. Managed facility managers and 40+ direct reports collectively while being

responsible for the data center operating level agreements (OLA) or

statement of work (SOW) and Site Level Agreement (SLA) supporting both

internal and external clients.

. Developed, managed all major annual electrical planned maintenance

functions including the development of defined scripts for mechanical

and electrical switching.

. Accountable for planning and execution tasks, including, but not

limited to, scope, scheduling, budgeting, estimating, resource, risk

and issue management.

. Evaluated and facilitated preventive maintenance programs to ensure that

proper procedures, frequency, documentation, and quality levels were

being achieved.

. Coordinated with vendors to ensure routine and periodic evaluation,

replacement and documentation of electrical, mechanical, and emergency

systems to ensure proper levels of operation and redundancy.

PROJECT AND CONSTRUCTION MANAGEMENT

. Responsible for leading, planning, execution, and completion of large

scale complex projects.

. Project managed a $50M project that included design, construction, start

up and commissioning of new 10k sq ft data center within an 8 month

period from conceptual design through to final commissioning stages and

sign-off, which I managed to budget achieving a baseline and cost savings

initiatives within agreement of the SLA. In addition, identifying

quality control issues that could affect the project.

. Project managed over $25M in renovations and new construction including

financial responsibilities of capital and departmental budget, and

preventive and corrective maintenance contracts.

. Inspected and verified the satisfactory completion of all construction

projects throughout the facilities; ensure that specifications for

construction projects are met along with verification of all warranty

work.

. Prepared and managed capital and expense project budgets and maintained

an accurate accounting of costs and approval of invoices as necessary.

PROFESSIONAL EXPERIENCE

McKinstry, Inc., Urbana MD

2014-2015

Critical Facilities Manager

Provided operational, technical & strategic management supervision to the

client's critical infrastructure environments (MEP). This included

supporting the end client in the delivery of services while ensuring the

integrity and reliability of the client's critical function not being

compromised based on Uptime.

. Developed, managed and forecasted multi-million dollar budget to target

while implementing process improvements that increased quality,

efficiency and customer satisfaction while decreasing operating costs

targets.

. Trained and maintained staffing levels for the site with a focus on day

to day operations of data center operations, preventive maintenance

programs, creating and implementing policies and procedures, reporting

structures and tracking on CMMS system.

Hewlett-Packard, Inc., Charlotte, NC

2011-2014

Operations/ Delivery Manager

Responsible for the daily activities of the data center to include all

raised floor activities, proper operation of the critical infrastructure

equipment supporting the Data Centers, and direct supervision of several

Facility Managers. Responsible for financial responsibilities with regards

to procurement, monthly budget forecasting and yearly budget analysis.

. Developed and managed annual administrative, operating and capital

budgets for staffing, contracted services, maintenance, repairs, energy

management initiatives, and infrastructure upgrades/modifications to

include forecasting projections.

. Developed and managed all change control documentation related to

critical infrastructure components in assigned data center and assigned

critical spaces and systems such as standby generation systems, UPS

systems and mechanical equipment.

U.S. Facilities, Inc., Charlotte, NC

2009-2011

Critical Facilities Manager

Responsible for managing grouped maintenance project rollouts across

building network. Developed and managed specifications for technical

assets, and lead procurement efforts of MEP equipment. Project managed

energy-efficiency retrofit and replacement projects. Full budgetary

responsibility for items with depreciative value, asset life cycle

analysis, reactive and proactive maintenance programs, including preventive

and predictive maintenance.

. Managed the operation, maintenance, and improvement of the critical

facility.

. Managed vendors by ensuring accurate work requests and top job

performance, while adhering to the critical facility guidelines, while

managing, operating and maintaining the site to ensure 100% uptime.

Emerson Network Power, Inc., Edison, NJ 1988-2009

Senior Customer Engineer (Electrical)

Over 21 years of experience in Project Management, design construction,

installation and maintenance of critical power systems, environmental

control systems, D.C. power plants, and stand-by generators including

installation, preventive maintenance, scheduled and emergency services on

UPS products.

. Project managed the planning and execution tasks, including, but not

limited to, scope, scheduling, budgeting, estimating, resource, risk and

issue management. While developing and managing project recovery plans

when necessary, minimizing impact to project commitments.

. Managed field service team of 20+ team members of which included

troubleshooting and repairs of large UPS systems, custom paralleling

switchgear and distribution for several major accounts.

EDUCATION AND TRAINING

Education - Electrical -Electronic-Engineering Associates Degree

Certifications - C.F.M. (In Process) (CPR) (OSHA-10) (NFPA-70E)

. Affiliations - (IFMA) International Facilities Manager Association

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