Sales Customer Service

MARIA BRIDGE

*****.******@*******.*** 919-***-****

Passionate organized Marketing/Sales professional with over fifteen years experience in the office

environment. Seeking a position as an Administrative Assistant which allows me to leverage my

bilingualism, sales, training &mentoring, marketing, public relations, human resources, project

managing, and account management expertise.

SUMMARY OF QUALIFICATIONS

• Skilled at cultivating positive relationships with both clients and colleagues; particularly adept at

communicating with clarity and diplomacy to individuals from diverse cultural and organizational

backgrounds. Fluent in Spanish, and Catalan.

• Highly-organized and customer-oriented approach leading to the consistent delivery of objectives that meets

or exceeds expectations.

• Over 15 years of experience resulting in the deep understanding of customer relationship management and

the supporting processes necessary to optimize this life-cycle.

Professional Experience

EVELYN BROOKS DESIGNS, Alexandria VA 2013-2014

A boutique jewelry design firm

MARKETING COORDINATOR

• Developed and maintained intense social media strategies to expend customer engagement, brand present

and recognition online.

• Created and implemented advertising campaigns with media companies such as Univision DC, USA Today,

and Vogue UK.

• Planned, created, and organized publicity events, promotional campaigns, runways and trade shows.

Managed model agencies-castings, make up & hair artist, and photo shoots-photographers.

• Acting as Brand Ambassador for the firm.

• Developed analytic platform to track resulting increased visibility by over 50 %.

BIC GRAPHIC-ANTALIS PROMOTIONS, Barcelona, Spain 2007 – 2012

A major supplier of high quality customized promotional products

ACCOUNT EXECUTIVE

• Implemented national sales strategy for an advertising company resulting in $1.2M in sales quarterly.

• Held primary responsibility for managing over 300 V.I.P. accounts.

• Exceeded established annual sales quota four years in a row.

• Understood and supported sales efforts including answering product and service questions for prospective

clients, customers, and partners.

• Provided product and financial proposals, sales/clients agreements and tracking the offers presented.

• Answer phone calls, reply to emails, and service potential customers in a proactive manner.

• Proactively identify new customers for potential business opportunities.

• Promoted services through conventions and industry trade shows.

• Participated in brain storming sessions to develop new markets and customer retention strategies.

• Optimized the company’s brand loyalty by anticipating and clarifying client’s needs.

• Initiated and drove the sales process by prospecting and presenting company’s products.

• Generated price quotations for potential customers.

• Negotiated rates and offered additional services to provide value to customers.

• Mentored and trained new team members on the proper procedures, company products while introducing to

the client base.

O.E.M. EUROPE PROMOTIONS, Barcelona, Spain 2000 – 2007

A producer and distributor of advertising products

PRODUCT COORDINATOR

• Properly assessed the scope of multiple projects and help set customer expectations to ensure on-time and

in-budget delivery.

• Managed projects across clients/suppliers to assure project development stays on track and meets processes

and guidelines in order to establish the error-free, on-time, on-budget delivery of projects.

• Interacted with national and international suppliers in order to ensure campaign's requirements and client's

satisfaction, receiving numerous accolades from clients for providing outstanding service.

• International & National Forwarding Coordination such as planning the most appropriate freight company

for a shipment, negotiating contracts, cost, transit time, and preparing documentation.

• High level of negotiation and managing suppliers activities-purchase related to the campaign such as

material ordering, invoices checking, inventory records.

• Communicated of relevant project information to the team and clients such as status, issues, and deliverable.

• Developed estimates, and proposal packages for future campaigns, and managed approvals clients changes

during the campaign.

HOTUSA HOTEL GROUP, Barcelona, Spain 1998-2000

The largest European hotel management group

HUMAN RESOURCES COORDINATOR

• Managed and maintained payroll for over 300 employees.

• Administered internal & external resume database resulting allowing the company to consistently put

qualified candidates in touch with hiring managers..

• Developed safety and health policies in order to comply with “Ley de Prevencion Riesgos Laborales”

31/1995 Law, Nov 8th B.O.E. n.269 (OSHA in USA), allowing the company to consistently pass periodical

inspections.

• Created set of monthly reports for management allowing them to easily track where they were in regards to

their budgets, and staffing levels.

• Coordinated on-boarding process for new employees in order to migrate the new employees into the

company.

Education And Training

• Bachelor’s degree in Economic and Business Management by U.N.E.D., Spain.

• Certificate in Marketing e commerce, NOVA Community College, VA

• Certificate in Marketing Public Relations, NOVA Community College, VA

• Certificate in Human Resources Management, Wake Community College, NC

Languages

English: Fluent Spanish: Native Catalan: Native

Other Experience

• Volunteer work for the Nyumbani Children’s Home, an NGO caring for HIV-infected infants and children in

Nairobi, Kenia.

• English-Spanish Official Translations for C.I.R. Raleigh, NC

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