MANAGER

Sanford Campbell

**** ********* **. ***********, ** 93314 562-***-**** **********@*****.***

Summary

A performance driven manager with a consistent track record of success in growing revenue, decreasing expenses, and

streamlining processes.

Profile

MBA degree. Excellent in written and verbal communications with management, co workers, and customers.

Proven success in building effective relationships with managers, customers, and co workers from diverse backgrounds.

Visionary leader who decreased spending and unnecessary parts ordering by a combined 25%.

Strategic leader who foresaw troubles, implemented back up procedures, and thus saved the company 25% in expenditures.

Streamlined processes which in turn reduced operating shut downs by 20%.

Skills Summary

Exceed Annual Goals Detail Oriented Diversity Training

Results Driven Customer Centric Team Leader

Change Agent Scheduling Goal Oriented

Multi tasker Time Management Proficient MS Office

Professional Experience

OPERATIONS MANAGER

Improve the operational systems, processes and policies in support of organizations mission specifically,

support better management reporting, information flow and management, business process and organizational

planning.

Contribute to short and long term organizational planning and strategy as a member of the management

team

Commodity/Energy handling experience purchasing natural gas and EPS(expandable polystyrene)

DECREASED UNPLANNED SHUT DOWNS BY 25% BY IMPLEMENTING BACK UP PROCEDURES.

STREAMLINED PROCESSES BY EMPOWERING ON SITE MANAGEMENT TO MAKE DECISIONS.

REDUCED DOWNTIME BY 20%.

IMPLEMENT NEW INVENTORY SYSTEM AND SOFTWARE TO TRACK PARTS, WORK ORDERS, AND

BUDGETARY EXPENSES. REDUCED SPENDING BY 15% AND PARTS ORDERING BY 10%.

REVERSE OSMOSIS SPECIALIST LEVEL 1 CERTIFICATION (ROS I): MONITOR PERFORMANCE OF RO

MACHINE. MEASURE AND MONITOR WATER QUALITY GOING INTO SOFTENERS, RO, AND BOILERS.

WORKED WITH DEID WATER DISTRICT FOR WATER RIGHTS.

Special equipment installer/maintainer

Performance measured on restoring T 1 circuits via the Mean Time To Restore (MTTR) matrix. As a team leader I

coordinated with team members to come in below objectives by 10%.

Performance also measured on Repeat Failure Rate (RFR). As a team leader I collaborated with cable maintenance

technicians to decrease RFR by 25%.

Trained technicians on implementation of company billing policies for T 1 tickets resulting in an increase of revenue

by 15%.

Coordinator of asset recovery program. Recovered circuit cards no longer in use and helped recoup $1.5 million

dollars in assets.

Customer Service TECHNICIAN II

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Sanford Campbell

3420 Palagetto Pl. Bakersfield, CA 93314 562-***-**** **********@*****.***

Implemented a laptop replacement program for technicians. Replacing laptop’s increased technician’s productivity

and decreased the amount of time spent completing the jobs. Indirectly, it helped reduced technicians being on

overtime saving the company approximately 5% per year on overtime.

Co Leader of Reduction in Inventory (RII) program for technician supplies, saving the company 13% on costs while

reducing inventory on supplies not being used.

As a Relief Supervisor, coached team to number one position for productivity.

UNIVERSAL LIFELINE TELEPHONE SUPPORT ASSOCIATE

Cross Functional Team Leader: partnered with the California Public Utilities Commission (CPUC) in implementing

the Universal Lifeline Telephone Program. This team worked to get over 80% market penetration for California

customers.

Automatic Call Distribution (ACD) Technician: implemented and programmed new ACD system. Customer’s calls

were answered in a more timely fashion thus, decreasing hold times by 30 seconds.

Employment History

STYROTEK, INC. – DELANO, CA;

Operations Manager, 2015 to Present

Verizon COMMUNICATIONS – Huntington Beach, CA;

Special Equipment Installer, 2008 to 2014

Verizon COMMUNICATIONS – Huntington Beach, CA;

Customer Service Technician II, 2004 2008

Verizon COMMUNICATIONS – Long Beach, CA;

Universal Lifeline Telephone Support Associate, 1997 2004

Education

UNIVERSITY OF PHOENIX – COSTA MESA, CA

Masters of Business Administration, 2010

California state university long beach – Long Beach, ca

Bachelor’s Degree in Psychology, 1995

Volunteer Work

Leadership Council President – Light & Life Christian Fellowship – Downey

Set up a business model for the future which includes: setting and managing the budget, projecting out future revenue and

costs, and streamlining expenditures.

Youth Leader – Light & Life Christian Fellowship – Downey

Assist youth pastor and his team with managing their budget, setting future goals and objectives for the ministry, and reaching

out to the community to recruit more youths via outreach and volunteer work.

Children’s Leader – Light & Life Christian Fellowship – Downey

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Sanford Campbell

3420 Palagetto Pl. Bakersfield, CA 93314 562-***-**** **********@*****.***

Teacher for grades 4th 6th. Focus is on teaching and retaining subject matter taught to them.

Marriage Ministry Leader – Light & Life Christian Fellowship – Downey

Lead couples through book studies on helping couples through communication, finance, and personal issues. Results were

seen in couples having more productive communication.

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