SAP CRM Consultant

Matheswaran Thangavelu – SAP CRM Consultant

Email: ************@*****.***

Mobile No: +971-**-***-****

EXPERIENCE SUMMARY

• Seeking to handle increasing responsibility and challenging assignments that provide ample

opportunities to harness my technical & functional skills, knowledge and achieve recognition.

• Competent professional with more than 4.7+ years of experience in SAP CRM (3 years as

Technical Consultant & 20+ months as Techno Functional Consultant) involved in

Customization, Development and Client Interaction.

• Worked on SAP CRM 7.0 Implementation (full cycle) and Support, Upgrade projects.

• Have good working knowledge in Sales, Marketing, and Service modules of SAP CRM.

• Expertise in SAP CRM Web Client Customizing & Development and ABAP/4 Programming.

EXPERIENCE DETAILS – Infosys Ltd - India & Mindtree Ltd – India & Dubai

Functional Domain Name Experience Description

Manufacturing; Package 56+ Months Worked in SAP CRM 7.0 EHP1 & EHP3

Solutions (25+ in Dubai)

AREAS OF EXPERTISE

• SAP CRM WEB UI – customizing and developments.

• Excellent hands on experience with One Order Framework.

• Involved in Middleware related configurations & developments.

• Worked on analyzing and fixing the error BDOC’s & monitoring them.

• Worked on the data transfer from R/3 to CRM; non SAP system to CRM and vice versa

performing Initial Load, Delta Load and request Load

• Worked on Inbound and Outbound interfaces – Synchronous and Asynchronous.

• Precise Expertise in RICEF developments & Function Modules.

• Done Enhancements and BADI implementations.

• Data Dictionary - tables, structures, views, lock objects, search helps, data elements and domains.

• ABAP/4 tools (Menu painter, Debugging tools, SQL Trace and Performance tuning).

• Strong conceptual knowledge in OOPS concepts.

• Master Data Upload for CRM 7.0 using different BAPIs.

• Basic working knowledge in SMARTFORMS, ADOBEFORMS & BI related ABAP.

• Good exposure in Module Pool Programming, Workflows, WebDynPro.

• Hands on experience in configuration changes related to AET, Status Management,

Organizational Management, Transactions, Survey Suite, Multilevel Categorization, Rule Policy,

UI Framework, Partner Processing, Catalogs, Codes and Profiles, Actions, Business Partner,

Interaction Center Web Client, Creation of Function Profiles & Business Roles, Service Request

Management, SLAs & ERMS.

• Worked with the BI team in identifying the necessary reports and their creation and modification

on Web UI application.

• Experience in handling a team, motivating and mentoring the team.

PROJECT EXPERIENCE

Project 1 SAP CRM Upgrade - EHP1 to EHP3 Oct 14 – Jan

15

Customer Name wasl LLC

Description wasl is a Real Estate company which is into the business of Leasing,

Construction of Buildings and Facility Management. wasl uses SAP CRM as

the reliable solution for reaching out to customers. Technical/Functional

Support is needed for upgrading the system from EHP 1 to EHP 3.

Platform SAP CRM 7.0 EHP 3

Role Played / SAP CRM Techno Functional Consultant/ Module Lead

Designation

Responsibilities / 1. Responsible for initial technical upgrade impact analysis on the

Contribution existing EHP 1 system.

2. During the initial phase of the upgrade worked closely with the BASIS

team with the initial system setup.

3. Completed the SPAU and SPDD corrections of the objects in the

upgrade landscape.

4. Also worked on the corrections/ Enhancements needed for the existing

objects due to upgrade.

Team Size 4

Project 2 SAP CRM - Support Aug 13 – Till Date

Customer Name wasl LLC

Description wasl is a Real Estate company which is into the business of Leasing,

Construction of Buildings and Facility Management. wasl uses SAP CRM as

the reliable solution for reaching out to customers. Technical/Functional

Support is needed for new changes required/rectifying the issues in the system.

Platform SAP CRM 7.0 EHP 1 & EHP 3

Role Played / SAP CRM Techno Functional Consultant/ Module Lead

Designation

Responsibilities / As a consultant, support the core user community in the following areas:

Contribution 1. Interaction Center Web Client with CTI (Avaya)

2. Service Request Management

3. SLAs

4. Rule Policies, ERMS, Intent Driven Interaction, Routing Rules

5. Category Modeler, IBASE Management

6. Sales, Marketing & Campaign Management

7. Surveys, E-Mail Campaign with Survey Integration

8. Call List Management

9. SMS Campaign

10. Support user reported issues.

Team Size 4

Project 3 OAM & Lands - CRM Implementation Dec 12 – July 13

Customer Name

wasl LLC

Description

The purpose of the project is to extend the implemented functionalities of SAP CRM to Owners

Association Management (OAM) Buildings and Lands owned by wasl.

Platform

SAP CRM 7.0 EHP 1

Role Played / Designation

SAP CRM Techno Functional Consultant/ Senior Software Engineer

Responsibilities / Contribution

1. Reviewing the completeness and analyzing the requirements from the Functional

specifications.

2. Involved in developing Technical specifications by understanding the Functional

requirements.

3. Involved in analyzing the programs and doing the code modifications & performance

improvements.

4. Handled high priority objects, single point of contact for developments. Performance

optimization in the custom objects developed.

5. User interaction.

Team Size

4

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Project 7

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SPECIAL

ACHIEVEMENTS

SPOT Award

(Infosys Limited)

PILLAR Award

(Mindtree Limited)

EDU

CAT

ION

Year

2010 B.E Electrical & Electronics

12th

2006 Computer Science

10th

2004 NA

TRAININGS ATTENDED

Training Program Name

SAP CRM Web UI - Internal Training

Introduction to Software Development on SAP HANA

CERTIFICATION

Certified In

Programming in C Aug 2007

Programming Using C++ Feb 2008

Developing Enterprise Applications & Web Services Using J2EE Technologies July 2009

Introduction to Software Development on SAP HANA July 2013

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP1 Nov 2013

PASSPORT & VISA

DETAILS

Passport No. Place of Issue Valid till VISA Type Sponsor Valid till

H7179085 Coimbatore 04-Oct-2020 Resident/Employment DAFZA 28-May-2016

MY STRENGTH

• Good understanding of requirements

• Ability to work independently or as a part of a team

• Excellent interpersonal skills

• High clarity in thoughts

• High level of perfection in work

• Strong analytical and problem solving skills, Quick learner

HOBBIES & SPECIAL INTERESTS

• Wandering with friends

• Playing Volley Ball

• Trying my best to be an active member in SAP CRM forum in SDN

Contact this candidate