Customer Service Sales

Rey Dava

*** *. ****** **. *** Roque Marikina City 1800

+63.908-***-**** * *******@*****.***

Dynamic; results-driven; has excellent customer service skills; proven

skills in managing people; has a positive outlook in life and work; self

motivated and detail-oriented; independent and can work with minimal

supervision; strong sales and negotiation skills; posses time management

skills; excellent people interaction at all levels; has extensive hands-on

experience in post production, film, sound editing and audio-mixing.

Disc Jockey

. Spins music from the 70s - present at bars and private parties (using

vinyl records and Traktor)

. 1983-present

Level 2 Sales Agent for an outbound B2B Australian Telco account at Acquire

Asia Pacific

. August 2010 - September 2011

. Top sales performer every month; always meets and exceeds goals

. Acts as the point of contact for the team when the Team Leader is not

around

V Coaches fellow agents on how they can close their sales

V Closes sales for others

V Conducts team huddles

Account Manager for Eureka Rich Gayle Trading

. September 2008 - August 2010

. Maximizes the revenue potential from sale of food supplements and

other medicines

. Solid track record of securing and maintaining the relationship with

key clients

Team Sales Manager for ICT Marketing Services, Inc. handling Monster.com

. June 2007 - June 2008

. Manages a Team of 25 associates

V Team Leadership; provides cross-functional team training, and

effective coaching and mentoring; filters then provides leads to

the team; monitors the performance and development of the team

. Meets and exceeds monthly sales targets

. Solid track record of securing and maintaining the relationship with

key clients

. Conducts sales up-training

. Participates in weekly forecast sales meetings with clients

. Conducts daily meetings with Lead Gens to discuss Forecasted / Non-

forecasted sales and opportunity deals to close

. Sales Closer for Lead Gens

. Business To Business Account

Lead Trainer for HTMT, Ltd. (now known as Hinduja Global Solutions)

handling American Express Customer Service

. November 2004 - January 2007

. Conducts product specific training for the customer service department

(with Customer Focused Sales) of American Express

V Team Leadership

V monitors the progress of the trainees

V conducts effective feedback sessions

V monitors and rates the calls of the trainees

V facilitates daily team huddles

Sound Engineer for Millennium Sounds in Burbank, CA

. 1997-2003

. Film and sound editing

. Mixing and recording sound effects

. Film and audio sound processing, transfers and back-ups

. Dealt directly with the clients and scheduled appointments for the

studio

Sound Engineer for Magnolia Studios in Burbank, CA

. 1995-1997

. ADR recording and mixing

. Sound effects and voice over looping

. Coordinated with actors, producers and directors regarding recording

schedules and availability of the studio

Computer Operator for Robinsons May Company in North Hollywood, CA

. 1993-1995

. Made sure all billing and invoices from all branches of the company

were on time for consolidation and reconciliation

. Oversaw 4 data entry clerks

. Reviewed all printouts generated by clerks

. Served as main contact person for all branches in the area

Character Reference/s may be furnished upon request

Contact this candidate