Customer Service Sales

Christopher Casper

Seeking a Sales Associate job in a dynamic environment where my passion for

customer service and selling strengths make me a key member of the sales team.

San Antonio, TX

*********@*****.*** - (210) - 446-9221

Obtain a position as a team-player in a people-oriented organization where I can maximize my work experience

in a challenging environment to achieve the corporate goals.

WORK EXPERIENCE

Audio Visual Specialist/Stagehand

The International Alliance of Theatrical Stage Employees - April 2013 to Present

Set up audio visual equipment for trade shows and concerts.

• Provide service to customers during shows and troubleshoot problems as they arise

• Assist with video, sound and light production before, during and after shows.

Windows Administrator

Racksapce - November 2012 to March 2013

Configure websites using IIS

• Create and administer firewall rules to promote security while allowing authorized access

• Troubleshoot problems causing customer downtime

Receiving Associate

Mid Coast Electric Supply - December 2011 to April 2012

Order Selector / Receiving

• Signed for and received incoming product

• Filled customer orders

• Assured correct quantity and quality of all orders

• Maintain neat and safe work area at all times

Website Customer Support Specialist

USAA - April 2005 to May 2011

When possible advised members of self service options for problem resolution to prevent future call backs

• Assists customers in resolving technical problems by providing guidance regarding software and hardware

problems. Resolves and/or refers more complex technical problems through a defined escalation process.

Install, configure and modify computer software.

• Utilized ticketing system and identify problems in an organized priority fashion, severity of order, detailing

notations on urgent clients, etc.

• Provide training to users in the use of systems and applications

• Communicates with users to ensure operating systems and equipment are functional and up to date

Receiving Associate/Department Manager

Wal-Mart - July 2003 to May 2005

Managed over 15 people in toy department through Christmas and Summer seasons

• Provided new employees with one on one coaching and on the job training

• Inspected and documented accuracy and quality of newly arrived merchandise

• Delegated responsibilities among staff to ensure toy inventory was in stock and shelved in a timely manner

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