Customer Service Management

ObjectiveSecure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people where I can utilize my knowledge of Benefits and Eligibility

Attributes

• Skilled in organizing, communicating, and multi-tasking

• Previous Call Center and Insurance experience

• Superior telephone etiquette and professional grammar

• Possess a passion for serving customers with the utmost consideration and personal ownership.

• Skilled in operating a variety of office equipment and computer programs.

• Knowledgeable at communicating with individuals and explaining them there health benefits

• SMA CSP trained with BlueCross Blue Shield Of NC

• Medicare CSP experience

• Claims & Billing trained SMA CSP

Education

North Carolina Agricultural and Technical State University, Greensboro, NC

B.S. Mass Communications & Journalism: Public Relations

Strayer University, Concord, NC

M.B.A. in Human Resources

Expected Graduation Date: December 2016

EXPERIENCE

McDonalds Corporation Greensboro, NC

Crew Trainer July 2011-March 2014

• Maintained high standards of customer service during high-volume, fast-paced operations

• Communicates clearly and positively with coworkers and management

• Handled currency and credit transactions quickly and accurately

• Assisted management with inventory control and stock ordering

• Built loyal clientele through friendly interactions and consistent appreciation

• Resolved complaints promptly and professionally

Convergys Charlotte, NC

Health Insurance Specialist Blue Cross Blue Shield North Carolina March 2014- Present

• This position creates and maintains positive customer relationships and responds to customer inquiries regarding products, benefits, eligibility, and claims resolution in a call center environment. .

• As CSR I represent the Client positively and treat all members and providers with respect and dignity demonstrating CSR core competencies.

• I proactively provide information and education to customers, as appropriate, about a variety of health, financial, and self-service programs.

• I display compassion, respect, and self-confidence when conversing with customers.

• I act as a patient advocate through demonstrating strong listening skills, acknowledging their concerns, and apply established procedures to ensure resolution is provided and presented in a clear and accurate manner.

• Interact with members of the healthcare community such as doctors, nurses, and other healthcare workers who have questions regarding patient management, patient eligibility and billing.

• Verifies HIPPA

Computer Skills

MS Office, AMYSIS, MACESS, MOBIUS, Avaya, BB&T Lockbox

References Available Upon Request

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