Assistant Manager

Sam Parawan

**** ******* ******* **

Las Vegas, NV 89178

Phone: 702-***-****

E-mail: ***********@*********.***

To develop stronger leadership skills and become a role model in the hospitality industry. Guest-

OBJECTIVE:

service driven hospitality industry leader seeking a position in a managerial capacity to provide

high quality service and ensure a competitive advantage over other businesses in the Las Vegas

metropolitan area.

EXPERIENCE:

WESTGATE LAS VEGAS RESORT & CASINO, LAS VEGAS, NV

Director of Housekeeping. December 2013 - Present.

• Responsible for the overall planning, organizing and coordinating of the department.

• Direct reports include; 4 Assistant Directors, 4 Managers and 3 Administrative Clerks.

• Perform all aspects of personnel functions, including hiring, performance appraisals,

coaching, action planning, disciplinary action, training and development.

• Prepare departmental budgets and determine capital expenditures.

• Develop and sustain standard work to ensure quality of guest room cleanliness.

• Manage Villa Suites, a 5-Star mansion where attention to detail is impeccable.

SUNSET STATION HOTEL & CASINO, LAS VEGAS, NV

Executive Housekeeper. October 2012 – December 2013.

• Responsible for the overall planning, organizing and coordinating of the Housekeeping.

• Direct reports include; 3 Assistant Housekeepers.

• Perform all aspects of personnel functions, including hiring, performance appraisals,

coaching, action planning, disciplinary action, training and development.

• Prepare departmental budgets and determine capital expenditures.

• Develop and sustain standard work to ensure quality of guest room property cleanliness.

PLAZA HOTEL & CASINO, LAS VEGAS, NV

Executive Housekeeper. June 2011 – October 2012.

• Responsible for the overall planning, organizing and coordinating of the Housekeeping,

EVS, Laundry & Wardrobe department for two properties (The Plaza & Las Vegas Club).

• Direct reports include; 3 Assistant Executive Housekeepers, 1 EVS Manager and 2 Office

Managers.

• Perform all aspects of personnel functions, including hiring, performance appraisals,

coaching, action planning, disciplinary action, training and development.

• Prepare departmental budgets and determine capital expenditures.

• Responsible for introducing LEAN management.

• Develop and sustain standard work to ensure quality of guest rooms/casino property

cleanliness.

RIO ALL-SUITE HOTEL & CASINO, LAS VEGAS, NV

Executive Housekeeping Manager. June 2006 – June 2011.

• Responsible for the overall planning, organizing and coordinating of the department.

• Direct reports include; 4 Assistant Executive Housekeepers and 2 Administrative Clerks.

• Perform all aspects of personnel functions, including hiring, performance appraisals,

coaching, action planning, disciplinary action, training and development.

• Prepare departmental budgets and determine capital expenditures.

• Responsible for cultural transformation through the use of The LEAN Enterprise.

• Develop and sustain standard work to ensure quality of guest room cleanliness.

• Manage Palazzo Suites, a 5-Star mansion where attention to detail is impeccable.

EDUCATION: BAKERSFIELD JR. COLLEGE, CALIFORNIA

Generals & Bookkeeping

SKILLS: Experience with LEAN management; Standard Work and Transactional Process Improvement.

Proficient with Excel, Word, AS400 connections: including LMS, PromusP & Kronos

SUCCESSES: Over 19 Years of Quality Control & Management background.

RIO ALL-SUITE HOTEL & CASINO

Implement and designed standard work and transactional process improvement to produce

department efficiencies reducing 1.2M in annual wages. Raise level of employee engagement

EOS department scores by 10%. Substantial shift of customer non “A” to “A” scores in 2010.

Annual baseline shift 4.95% (clean at check-in) & 9.73% (cleanliness during stay). Cleanliness

during stay scores resulted 2nd in the company overall for Caesar’s Entertainment.

PLAZA HOTEL & CASINO

Successfully re-open The Plaza after an extensive $35 million renovation. Developed and trained

a strong effective management team. Developed processes and standard work to ensure

productivity and quality is sustained.

SUNSET STATION HOTEL & CASINO

Assist in the development of standard Preventive Maintenance Program. Raise level of Team

Member survey department scores by 13%. 3% shift of customer non “A” to “A” in 2013 and

highest Housekeeping Customer Satisfaction Scores in the Station Casinos Brand.

WESTGATE LAS VEGAS RESORT & CASINO

Strategically implementing and designing standard work and transactional process improvements

to produce department efficiencies such as scheduling and productivity. Redevelopment of entire

management team that will drive, sustain quality and service.

REFERRAL(S): DINAH SALARDA, (ACCOUNTS PAYABLE)

762 Laguna Avenue, El Cason, CA. 92020

Phone: 619-***-****

Acknowledged for 25 years

GIL JUNG, (U.S. BANK EXECUTIVE)

8125 Retriever Avenue, Las Vegas, NV. 89147

Phone: 702-***-****

Acknowledged for 16 years

DAVID RAVELING, (HARRAHS AK CHIN HOUSEKEEPING DIRECTOR)

6117 Pine Banks Court, Las Vegas, NV. 89141

Phone: 702-***-****

Acknowledged for 16 years

ERIC POULIN, (OWNER-OPERATOR AT BAR BISTRO)

8160 Sandy Slope Court, Las Vegas, NV. 89113

Phone: 702-***-****

Acknowledged for 6 years

WILLIAM CULP, (BUSINESS OWNER OF DESIGNER WATCHES LLC)

6117 Pine Banks Court, Las Vegas, NV. 89141

Phone: 702-***-****

Acknowledged for 6 years

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