Manager Project

S TEPHEN LU IS

PO Box *** Montclair, CA *****

909-***-**** / s *********@*****.***

PROF ILE

Highly skilled IT Professional w ith extensive experience effecting enterprise profitability and performance through alignment

of technologies with corporate goals. Proven ability to lead company resources to meet tactical and strategic business needs.

Background in managing projects, desktop support, technical architecture, network operations, IT security, systems &

application development, testing, and technical support operations. Strong project management, budget control, negotiation,

and team-building skills. Able to bridge the gap between technical and business teams.

QUAL I F ICAT IONS

• 26+ years of experience working in the Fortune 500 space.

• Committed team player with strong leadership and prominent organizational skills. Strong knowledge for developing and

i mplementing information system and software solutions.

• Experience in managing and executing mission-critical applications related to Internet technologies, RDBMS integrations,

client-server applications, manufacturing automation and hand-held data collection terminals.

• Diversified expertise in client support of computer and telecommunications systems, network administration and

operations, staff management, training and development, workflow coordination, system testing and troubleshooting, cost

control and inventory management.

• Proficient with computer systems (servers and desktops), networks, telecommunications systems and data collection

systems within enterprise technology processes.

• Proven track record in leading teams to develop IT activities against project specifications, while running efficiently and

cost-effectively.

• Possess a working knowledge of Networking: LANs, WANs, VPNs, Routers, and Firewalls, TCP/IP and industry products

and protocols for computers, networks, mainframes and middleware systems.

PROFESSIONAL EXPER IENCE

SOUTHERN CALIFORNIA GAS CO. – Los Angeles, CA.

(2012 - 2014)

Project Manager

T he SCG MDT Refresh Project was a mission-critical endeavor for So Cal Gas. The purpose of the project is to refresh failing

existing mission critical Mobile Data Terminals (MDTs) used by SCG Customer Service Field Operations and expand wireless

data capacity to meet current and future business requirements. Selected accomplishments and responsibilities in this role:

• Write-up of technical design documentation and supporting documentation for all technical elements of the project,

i ncluding the following:

o Panasonic CF-H2 MDT configuration and deployment to a 1200-people field work force

o Broadband infrastructure, AT&T APN, NetMotion and their integration with Sempra network.

o Conducted design meetings and tracking resolution for technical aspects specific to building a brand new

b roadband network that communicates to the PACER mainframe.

o Broadband testing to provide business requirements to build the wireless broadband infrastructure

t hrough AT&T’s wireless broadband backbone (Access Point Name APN)

o Selected technical aspects of the project’s rollout handbook

o RAS manual updates, etc.

• Coordinate the work of several teams supporting the project implementation for testing the final solution.

Supported the construction of the test plans, participated in defining test scripts and recommending a process for

conducting all testing phases of the project.

• Key project member for the PACER Replacement/Workforce Transformation Business Case to upgrade/replace

system/process changes and report to the California Public Utilities Commission.

NEXT GENERATION SOLUTION L LC – Chino, CA.

(2009 - 2011)

Operations Manager

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Next Generation Solutions LLC is a global leader in the design, manufacturing and importing of hardware items for the Home

I mprovement and DIY sectors. Managed 25 USA and China based personnel. Key responsibilities include:

• Worked with company executive team to assist in executing company business plans to expand manufacturing in Asia as

well as product development to increase the product base within the company. Facilitated and managed important areas

w ithin departments for information technology, product development, international sourcing & operations, production

quality control.

• Created IT policies, create desktop standards, setup computer and network infrastructure both in USA and China offices.

• Promoted lean team atmosphere, communication, quality, delivery, efficiency, and safety, reduction of cost, spending, and

scrap.

• Developed, implemented, and maintained a continuous improvement plan with Quality Engineering, Material Control,

M aintenance, and Manufacturing.

• Motivated sales teams to increase collaboration on top priority accounts leading to the implementation of global account

development strategies.

RAPID RACK I NDUSTRIES INC – City of Industry, CA.

(2007 - 2009)

I T Manager

Rapid Rack Industries is the innovator in steel boltless shelving based in Southern California. Managed 8 network, EDI,

systems administration and desktop support personnel. Key responsibilities include:

• Reporting directly to the company CFO, managed the implementation of a warehouse bar code system that ties to the

company’s MAS200 ERP system using wireless technologies.

• Instrumental in getting a new China based office up and running with a new network infrastructure that allowed them to

access the company’s USA based ERP system.

• Developed Standard Operating Procedure (SOP's) for the deployment of Windows NT 4.0/2003 servers/desktops, including

development and backup process.

• Managed daily EDI duties with QualEDI system, Exchange, SQL and AS/2 servers. Working with support vendors for

i ncoming/outgoing document mappings.

• Delivering basic IT services – information security, administration, connectivity, desktop, mobile/remote computing,

t raining to both local and international company employees.

• Managed regional projects to standardize IT documentation throughout Asia Pacific region

SUGARFOODS CORPORATION – Sun Valley, CA.

(2004 - 2007)

I T Manager (2005-2007)

Help Desk Manager (2004-2005)

Sugar Foods Corporation is a major food manufacturer. Reporting directly to the CEO, Facilitated and managed the

i mplementation and performed data conversions to move enterprise over to a new SAP ERP systems and integrated them with

a new WMS for production reporting and inventory tracking. Managed 16 network, EDI, ERP, systems administration,

developer, helpdesk and desktop support personnel. Key responsibilities include:

• Delivering basic IT services – connectivity, desktop, mobile/remote computing, Information security and IT training and

management of the Internal 24/7 Help Desk to support mobile users and setup a call center for internal customers with

case tracking system.

• Responsible for corporate information technology standards which included establishing and communicating corporate

standards, implementing solutions and managing the information technology budget. Recruited and trained staff for

i nternal help desk support, LAN/wan support and server support throughout the enterprise.

• Provided evaluation and requirements analysis for the Customer Care department for the development of an ERP system

to provide improved responsiveness through collaboration and management of customers and demand as well as Providing

t raining and support for ERP new system for entire enterprise.

• Managed Network infrastructure improvements including the Enterprise migration from Frame Relay to MPLS with

m inimal network interruption to end users.

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• Managed, maintained and administered SharePoint, Citrix servers, file and print servers.

AT &T – Los Angeles, CA

(2001 - 2004)

Project Manager (Contractor)

AT&T is a leader in telecommunication services. This company contracted me to spearhead closing out a network

i nfrastructure project which was running one year over schedule. Facilitated and managed a key engineering department

w hich included 20 internal and 30 field employees to close each project job site in over 195 LAUSD schools. Key responsibilities

i nclude:

• Supervised and directed employees, outside contractors and vendors in quality assurance, conducting weekly staff

meetings, report preparation, staff training, conducting annual performance reviews and handling a wide variety of special

p rojects.

• Developed and documented new processes, procedures, workflow coordination and department guidelines.

• Managed and coordinated daily department operations for department including engineers, AutoCAD, project managers

and field quality control staff

• Monitored network system testing and troubleshooting, ensured network efficiency oversaw equipment installations,

i nventory management and managed vendors.

• Ensured cabling, network equipment and network infrastructure met with project specifications, ran efficiently and

cost-effectively.

VIVENDI UN IVERSAL / MCA RECORDS DIVISION – Santa Monica, CA.

(1996 - 2001)

Associate Director I nformation Technology (1999-2001)

Manager End User Support (1997-1999)

Project Manager (1996-1997)

MCA Records, one of the most respected music industry companies of its time. Reporting directly to the division CFO, I

managed the implementation of efficient product distribution systems from concept, design, development as well as the

i mplementation of new applications and computer systems. Key responsibilities include: budgeting, forecast preparation,

expense tracking and creating servicing and helpdesk reports, product research, making technology recommendations,

overseeing daily computer operations.

• Supervision of information technology staff of 15, conducting annual performance reviews, quality assurance, overseeing

and coordination of system setup and implementation.

• Setup training facility, development of training curriculum.

• Administered networks and e-mail accounts, oversaw and coordinated relocation of division across Los Angeles to new

location as other administrative functions.

• Coordinated and project managed the implementation of all manner of information technology-related projects, which

i ncluded telecommunications, software development, network infrastructure upgrades, and computer equipment upgrades.

• Handled the implementation of over 500 desktop replacements and upgrades for each business unit divisions located at

various offices locations, budgeted, resource planned, labor costing, evaluation of new technologies, development of program

standards and configuration guidelines, and the recommendation of cost and time-saving measures.

UN ICOM SYSTEMS – Fontana, CA.

(1994 - 1996)

Project Manager

CATALINA MARKETING CORPORATION – Anaheim, CA.

(1986 - 1994)

Product Support Manager (1992-1994)

Senior Product Support Specialist (1989-1992)

Quality Assurance Coordinator (1987-1989)

Field Service Technician I I (1986-1987)

Details on these above positions available upon request.

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E DUCAT ION

1982 - 1984 Chaffey College, Rancho Cucamonga, CA

1981 - 1982 VTI, Signal Hill, Long Beach

Associates of Applied Science and Technology

I N DUSTR IES:

Radio/TV Broadcasting, Legal Svcs, Retail (Food Store), Communication Svcs, Telecommunication, Entertainment, Construction

(General), Oil & Gas (Field Svcs), Food Processing, Steel Manufacturing, Lumber & Wood Manufact, Furniture & Fixtures Manuf,

M anufacturing (Other), Education (Other), Electric/Gas/Sanitary Svc, Technology Consulting, Wholesale Dist (Dur Goods),

I mport/Export

TECHN ICAL SKILLS:

SAP,DSL (digital subscriber lines), Lotus Notes, Windows 2000 Professional, HW SW Installation, Router, MS SQL Server, 3COM,

Sybase, MS/DOS, T1/T3, MS Terminal Server, Security, Data Modeling, IBM AS400/3x, Crystal Reports, MS Excel, MS Exchange

Server, Novell Netware, Network Migration, Token Ring, Windows 2000 Server, VPN (Virtual Private Networking), RAID,

D HCP/DNS, MS PowerPoint, Cisco, MS Access, Apple Macintosh, MS Outlook, LAN, Hub, MS Publisher, MS Word, Quality

Assurance, IE (Internet Explorer), Firewall, VTAM/NCP, HTTP, MS SMS (System Management Server), FoxPro, SQL, DEC VMS,

F ilemaker Pro, Client Server, TCP/IP, Ethernet, ASP - (Active Server Page), WAN, Disaster Recovery, Distribution, Windows XP

2003, Java, Performance Measurement/Tuning, PDA - Personal Digital Assistant, Information Center, Infrastructure Planning, MS

P roject, E-Mail, Cabling, Linux, CD-ROM, Information/Network Security, Windows Server 2003, Citrix Metaframe (Integrated),

Packet Switching, PacBell, Windows Vista, Warehousing, Windows Forms, 10base-T Switching, Multimedia, MySQL, Toshiba,

LoadTest, Fiber Optics, IT Audit, HP Servers (NT), Great Plains Accounting, Tivoli, Frame Relay, MS Visio, WPAN (Wireless

Personal Area Network), Order Entry, Norton Utilities - Windows, Voice Communications, Remote Method Invocation, Voice

Recognition, ERP, WordPerfect, Microsoft Site Server, Scanner, Windows NT Server (3.51/4.0), Heat, Modem, Voice Data

I ntegration, Winbatch, Rumba, WAP (Wireless Application Protocol), MS FrontPage, Flash, Lotus 1,2,3, Citrix, MS Office, Point of

Sale, Data Mining, Stored Procedures, Primavera, MRP, Server, Mac OS, Logical Database Design, Windows XP, Data

Warehousing/Mart, Switching Hardware, Active Directory, EDI, Veritas, Pagemaker, Photoshop, Thin Client, ActiveX, MS:Mail,

Vmware, Progress, Sharepoint, Gentran EDI, Customer Relationship Manager (CRM), Blackberry Support, Windows NT

Workstation (3.51/4.0), Windows CE, Novell Directory Service, Netscape Navigator, PC Anywhere, DNS, Acrobat, Windows

95/98/Me, Quark, Remedy Software, Procom Plus, PC Desktop/Workstation, IPX/SPX, Printer, VoIP, E-Commerce, HTML, Inventory

M anagement, NCR, Office 365, SonicWALL, IBM OS/2, Project Life Cycle Management, Purchasing, IBM RS 6000, IBM mainframe,

Raptor, RISC, SNA, PeopleSoft Tools, PeopleSoft Manufacturing, Bridge, Bay Networks, AD FS (Active Directory Federation

Services), iPad, iPhone, Microsoft ISA Server, SAP Manufacturing, Systems standards and policies, Virus protection, SQL Stored

P rocedures, Storage management, Server management/administration, Messaging administration, Windows 7, AmiPro/WordPro,

Change management, Blackberry, Android, Int rusion detection/penetration testing, iOS, SQL/DS, Capacity Planning, Imaging, ISO

Quality Standards, SAN Storage Area Network, ODBC, Sales Analysis & Reporting, C++, Business Process Improvement/Re-

engineering, LANDesk, CC:Mail, Java Script, Avaya, MS Office Sharepoint Server 2007 (MOSS), Windows Server 2008, Layer 3

Switches, WinInstall, VISTA, Web Forms, MS SQL Server 2008, IP, VB Script, VB (Visual Basic), Visual J++, VisualC/C++, Check

Point, DB2, Black Box Tester, VB.NET, Windows 8, .Net Framework

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