Dock Lead/Supervisor
Resume:
Kevin L. Ford
DeSoto, Tx 75115
************@*****.***
HIGHLIGHTS: AS400 and SAP knowledge. Elite insurance package sales member.
EXPERIENCE:
Old Dominion Freight Line-Dock Lead-5/2008-2/2014
• Ensured customer satisfaction by timely delivery of guaranteed and priority
freight.
• Assigned city trailers to be loaded or unloaded to team members to guarantee
daily shipment of freight.
• Conducted quality control by documenting and insuring freight was damage free
or repaired before delivery.
• Loaded the straight truck for residential and non-dock deliveries.
• Conducted daily service report for correction of mis-loaded, late or undelivered
freight.
• Implemented system to help insure proper load location on trailer containing
guaranteed deliveries .
• Devised “tag team” system on loading areas to ensure timely dispatch of trailer.
The Mudlogging Company-Logger- 02/2008-05/2008
• Ensured efficiency, safety and cost control by providing a detailed record of the
geology, oil and gas shows.
• Washed and screened samples of mud deposits. Also divided samples into correct
portions, and packed them by sets.
• Established a comprehensive log as per client's request.
• Performed regular and frequent calibration checks of gas instruments.
• Notified well site personnel of any anticipated or observed drilling problems.
Enterprise Rent A Car-Manager Assistant-01/2006-05/2008
• Helped to create financial performance plan which produced 20% growth of new
business while keeping excellent customer service.
• Participated in the development of new employees and trained in the areas of
insurance sales, new accounts and car sales.
• Worked with insurance companies on client rental set-up and completion of car
• Worked closely with the car sales department by sending leads from insurance
replacement rentals as well as customers in the market for vehicle purchase.
Kohl’s Department Store-Loss Prevention Supervisor-06/2005-01/2006
• Conducted audits to insure merchandise was accounted for and trained team
members on properly returning damaged merchandise as well as work with
department supervisors and upper management on how to help keep store
shrinkage down.
• Blended in with shoppers as a plain clothed detective to detect, observe and
apprehend shoplifters. Also to protect assets and associates by having unruly
customers leave the store or personally escort them from premises.
• Conducted interviews of associates involved in discount abuse as well as those
stealing or passing off merchandise.
• Worked closely with associates and help meeting on new ways they could help
protect company assets as well as keep store a safe working environment.
• Worked closely with the local police department in ongoing and past shoplifter
and apprehension cases.
• Conducted surveillance via cctv or on floor visual to minimize shoplifter theft.
• Implemented procedure on placement of high dollar and high theft merchandise.
• Helped devise store codes for assistance in grab and run shoplift cases as well as
understaffed areas.
• Attended court on internal and external shoplifter cases
McRaes/SAKS Fifth Ave- Asset Protection Detective-01/2002-06/2005
• Worked with district manager on new techniques of on floor observation
• Assisted in training new employees on gaining Wicklander/Zulawski certification
• Assisted store personnel in the detection of suspicious shoppers and how to deter
by providing customer service.
• Assisted district manager in providing schedules for team members
• Attended court proceedings on past and present cases.
• Obtained OSHA certification to help with critical situations that may occur in
store.
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