Customer Service Insurance
Resume:
Lynne Morvant
**** ** ***** *****. *****, FL
Objective
To obtain a full time position utilizing abilities developed through
experience with the opportunity for professional growth based on
performance
Education
W.T Loften Center, Diploma issued June 1998. Special Studies, Business
Education
Currently attending College at Rasmussen, studying Health Information
Management HIM
Experience
The Centers
02-13- current
Insurance Claims Coordinator
Billing for mental health both Inpatient and out patient
*Create batches for outpatient billing
*Upload batches to Claimsremedi, Mcaid, BCBS MCR HMO, and MCD HMO
*Correct any claim errors in Claimsremedi, resubmit for rescrubbing or
reprocessing
*Verify Authorizations for Inpatient stays
*Review EOB for denial or payment
*A/R for all insurance companies
*Create appeal for any and all insurance companies
*Appeals for any and all denial for Inpatient and or Outpatient stays
*Update monthly A/R spreadsheet for monthly meetings
*Resolved patient phone calls with billing disputes
10-11 to 06-12
Anesthesia Care Team Billing Inc.
Billing Specialist
*Billing anesthesia claims for MRMC for 7 doctors and 13 CRNA's
*Retrieve payments from ERA
*Post payments in AVID
*Worked denials for all insurance company's
8-08 to 03-11
Express Care of Ocala
Medicaid Specialist/ Biller
*Daily balancing of day sheets for daily closes
*Billed Medicaid through Medicaid web portal, corrected any denials or
problems with claims before they are sent to Medicaid
*Posted payments for any and all insurance companies, did adjustment write
offs
*Exported claims from EMR to software to be billed out through the
clearinghouse including ERN, ENS
* Printed all paper claims attached documents and mailed
*Sent out patient statement's, resolved billing disputes with patients
*Worked A/R for Medicaid and all insurance companies as well as W/C and
auto
11-02 to 7-08
Anesthesia Billing Corp. Ocala, FL
Financial Specialist
*Billing anesthesia claims for 9 facilities to clearing house
*Send claims electronic
*Retrieve payments from ERA
*Billing for 2 major hospitals
*Post payments in Intergy from Insurance for 9 facilities
*Work denials for doctors
*Submitted and issued refund request
*Prepared and worked AR reports
5-99 to 11-02
Shands @ AGH/ Shands Gainesville, FL
Scheduling Clerk Financial Specialist, BAR Radiology
* Front desk check in and check out
* Collected co-pays from patients
* Billing for all of Radiology/Shands Facilities, including WC, verifying
and updating Health/ WC Insurance
* Responsible for scheduling all radiology and mammography, computerized
tomography, ultrasound, nuclear medicine, gastrointestinal procedures,
Heavy phones using multi-line phone system
* Processed paperwork which included insurance verification, patients
demographics, and obtaining written doctors orders, Data entry in Radiology
software, One on one patient relations
Professional Profile
* 15 years' experience as customer service representative, with superior
customer relation skills
* Excellent written/oral communication skills
* Highly organized, dedicated with a positive attitude
* Ability to work on multiple assignments under pressure
Professional Skills
Ten key by touch...Aging reports...Data entry...Superior phone
skills...Excellent customer service skills...Multi tasker...Problem
solver...Filing...Typing... Faxing...Copying...Accounts
receivable/payable...Daily deposits...Medical Manager...Windows 98...Excel
worksheet...HIS...CMHC...Profiler...SMS...IDX...NextGen...QS...Intergy...Inn
ovation, Medinotes
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