Business Analyst/Senior QA Analyst
Resume:
KAREN SULLIVAN Email: ********@*****.***
**** ***** **, ************* ** 30044
SUMMARY
Software quality testing/assurance/management professional with 10+ years of experience and achievements with
W aterfall and Agile Software Development Life Cycle methodologies – Functional, Integration, Interface, End to End,
Regression testing. Solution oriented, strong technical background with knowledge of various industries, including:
retirement annuities, legal, electronic devices, construction, and automotive, among others. Possesses excellent
interpersonal skills. Experienced in planning, estimating, and scheduling testing activities to deliver projects successfully
on time. Builds strong relationships with vendors, business partners, developers, and testing teams to enhance
communication and ensure projects meet the highest quality standards using best practices.
CORE COMPETENCIES
Strategic Planning and Analysis through complete SDLC Individual and Team Contributor
Requirements Gathering & Analysis Strong Interpersonal and Communication Skills
Technical Documentation Creation Excellent Organizational Skills
Problem Troubleshooting and Resolution Fast Learner of New Tools, Applications, Techniques
Positive/Negative Test Case Development Adaptable to Changing Environments and Requirements
Test Plan Creation, Management, and Execution Excellent Team Leadership and Guidance Skills
Audit and SOX Compliance Documentation Process Oriented with Attention to Details
Familiar with CMM Levels Focus on Business/Customer Satisfaction
Process Improvement
TECHNICAL EXPERTISE
Agile Methodology Microsoft Office Suite
W aterfall SDLC Methodology SQL dB Queries using Advanced Query Tool (AQT)
Interface Testing Quality Center Defect Management Tool
Distributed (Web/Client Server Applications) Caliber Requirements Management Tool
Mainframe (COBOL) Calligo and SharePoint Shared Document Management
DB2/Oracle Databases
PROFESSIONAL EXPERIENCE
2005 – 2015
Test Analyst
MetLife - Corporate Benefit Funding
Led teams of up to 15 on- and off-shore testers on projects from small enhancement requests to major
strategic/transformative projects, including conversion from mainframe legacy systems to web-based application.
Roles and Responsibilities:
Led Sprints, Validations, and End to End testing using modified Agile Methodology
Facilitated daily and/or weekly scrum meetings and documented discussions and action plans
Interacted with vendors, business partners, developers, end users, and production support teams to resolve
issues quickly
Performed project management activities including requirements tracking; task monitoring, planning and
execution, and status; estimation; review of deliverables; process compliance
Responsible for metrics collection and reporting using exports from Quality Center
Defect Management – led defect meetings, assigned to appropriate testers, tracked progress, retested
defects, drove issue solution
Tracked quality assurance metrics
Identified, tracked, and helped mitigate risks
On-boarded team members to company, project, applications
Ensured appropriate utilization of team resources for optimum results
Created, reviewed, executed manual test scripts
Performed oversight and guidance of Automation testing
Coordinated test schedules, resource plans, and managed progress of test activities to completion
KAREN SULLIVAN Email: ********@*****.***
3719 River Dr, Lawrenceville GA 30044
Established testing entrance and exit criteria
Identified and managed critical path of testing; prioritized testing tasks for team members
Ensured execution of project regression testing tasks
Identified test issues and escalated to management as needed
Release Management Coordinator 2004-2005
MetLife – Retirement and Savings Group
Responsible for verifying that all development and testing documentation met compliance standards ; reviewed and
approved change packages for deployment; participated in enterprise release management meetings to mitigate
deployment issues and risks
Roles and Responsibilities
Verified Unit, QA, and UAT testing results documentation
Reviewed and approve packages for deployment to Production
Ensured SOX compliance requirements were satisfied
W orked with Enterprise Release Management group to reduce conflicts and risks
Assisted Test Manager to produce metrics for department releases
Assisted testing team in adapting to new release procedures
Research Assistant 2001-2004
MetLife – Pensions AD
As the department admin and research assistant, was responsible for completing special project assignments such as
researching information for consistent client identification, ad hoc testing of web -based application enhancements,
coordinating meetings (including travel and catering needs), and maintaining supplies.
Roles and Responsibilities
Supported Assistant Vice President and department managers on special projects
Scheduled and coordinated meetings
Tracked Paid Time Off for 50+ department personnel
Coordinated travel reservations and accommodations for entire department
Managed department supplies
Education/Training
Studying for Certified Software Test Engineer (CSTE) certification
Completed Software Testing and Inspection Methods (Learning Tree)
Completed Mastering Test Design (SQE)
Completed How to Gather and Document Business Requirements (ESI)
Completed Establishing a Business Mindset (ESI)
Completed Leading Successful Meetings and Conflict Resolution (DDI)
Studied Business Management at University of Phoenix
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