Customer Service Management

David Archer

Athletic Director, Assistant Director - 3 Cord Youth Services

*****.*********@*****.*** - 717-***-****

WORK EXPERIENCE

Athletic Director, Assistant Director

* **** ***** ******es - York, PA - 2012 to Present

Strategic operations management provided, ensuring the smooth implementation of various processes

contributing to school, athletic, and curriculum development at Challenge Academy.

Instrumental in implementing HR functions to acquire and structure a dedicated group of staff members

for the entire school.

Managed operations of the Sports Academy Group Home and case management of nine groups.

Developed training material and conducted staff training for efficiency and productivity.

Directed athletics program, including strategy and technique, player development, mentoring and coaching,

and succeeded in budget reduction.

Behavior Coordinator

Created an environment for students to succeed and learn excellent social and character skills through

behavior intervention for students in alternative education at Challenge Academy.

Acting Director in absence of Program Director.

Promoted and implemented the importance of developing and maintaining a consistent approach to support

and expanding the personal growth and leadership skills of students.

Provided resources and class assignment assistance to staff that aid in building leadership skills for

students.

Conducted student behavior assessment to provide resources to meet student needs.

Participated in preventative behavior measures to avoid inappropriate behavior by counseling students,

conducting home visits, providing support to students and their families, facilitating individual, small group and

mass group classroom academic activities.

Family Resources Specialist

Justice Works - York, PA - 2011 to 2012

Managed a caseload of client referrals in accordance with agency referrals to provide services to clients based

on assessments and on-going client needs, and to ensure their safety.

Instrumental in the implementation of a social plan and creation of local community service opportunities.

Supported at-risk children struggling in social environments.

Thoroughly documented case notes, conducted curfew and attendance checks, interacted with individuals

in juvenile settings, and conducted one-on-one counseling.

Mentor Specialist/Instructional Aide

Harrisburg School District - Harrisburg, PA - 2005 to 2011

Ensured student success by assisting with the review, evaluation, and discussion of student activities,

progress, group learning, social development, and home, school and community relationships for a safe and

positive learning environment.

Performed individual counseling and family education sessions.

Participated in intervention tasks in conjunction with court hearings for adjudicated youth.

Assisted with the selection, development and use of activities, supplies, materials and equipment.

Facilitated and assisted with individual and group learning, and social development skills.

Helped build positive and effective relationships with home, school, and community leaders.

Assistant Varsity Basketball Coach

Harrisburg School District - Middletown, PA - 2007 to 2009

Facilitated daily practice plans and preseason workout programs for individual player development. Supported

the head coach with the installation of offense and defense, desgining drills and workouts that increased player

performance.

Organized tryouts for college level student athletes.

Facilitated film exchange with all members of the North Eastern Atlantic Conference.

Conducted recruiting and scouting activities for the Central Pennsylvania and Maryland areas.

Operated team activities within the rules of a provisional member of the NCAA III.

Therapeutic Support Staff (TSS)

Harrisburg School District - Harrisburg, PA - 2005 to 2007

Provided therapeutic support to children and adolescents to facilitate the growth and development of the child's

social, behavioral, and emotional well-being. Contributed to the development of therapeutic support skills and

support from parents and other family members, ensuring on-going child care support.

Offered new alternatives to manage behavior for children and family when professional intervention was

decreased or terminated.

Promoted family problem-solving and self-sufficiency.

Intervention Specialist

Cornell-Abraxas - Harrisburg, PA - 2004 to 2006

Worked as a Life Skill Worker for the Danville Center for Adolescent Females, working closely with

disadvantaged youth, family, service providers, and schools to arrange participation of children in

recommended programs. Successful in developing partnerships and providing intervention services designed

to reduce incidents of youth crime, violence and teenage pregnancy, and to improve access to services and

programs that promote and support positive youth development.

Provided consultation, assessment, and referral services to youth, case management and support services

for juvenile offenders.

Maintained a strong working relationship with the community and the Juvenile Probation Department.

Conducted intake sessions with new clients and maintained records referred by the probation department.

Provided life skills training to adolescents seeking integration into family and community life.

Facilitated group work for adolescents experiencing psychological and emotional effects of abuse,

addictions, or family dysfunctions.

Family Educator

Hempfield Counseling Associates - Harrisburg, PA - 2002 to 2004

Group Facilitator in the T.E.N. Program (Teaching, Enhancing, and Nurturing) focused on improving the

academic and behavior skills of students. Monitored the academic progress of the students while maintaining

close working relationships with parents.

Conducted bi-weekly home visits and maintained detailed progress notes.

Encouraged parental involvement with the school and after-school programs, while assisting parents with

special social service needs.

Participated in the P.A.T.H.S. Program (Promoting Alternate Thinking Strategies) encouraging children to

recognize, express, and manage emotions, self-control, problem-solving skills, critical thinking, and respect

for others.

Decreased hyperactivity, risks for violence and substance abuse among youth.

Created focused lesson plans that allowed children to deal with various life issues.

EDUCATION

Masters of Organizational Leadership

Central Penn College - Summerdale, PA

Bachelor of Professional in Criminal Justice

Elizabethtown College - Elizabethtown, PA

2008

ADDITIONAL INFORMATION

SKILLS

Microsoft Office Suite, Problem-Solving, Customer Service, Communication, Change Management,

Mentoring, Leadership, Conflict Management, Organizational Leadership, School Operations, Curriculum

Development, Case Management

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